AOL App For Android
Aol App
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This forum is not monitored for any support-related issues. If you need assistance of any kind, please visit our help site.
Tell us how we can improve your AOL App experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
688 results found
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We are sorry, but this feature is not available.
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i can't open web pages in email, help
links will not open
Sorry to hear that you are having a bit of trouble with the App. To resolve this, please try the troubleshooting solutions below: 1. Clear the app’s cache 2. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove 3. Restart your mobile device 4. Lastly, switch the internet connection from WiFi to mobile data
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links in emails are not working
when I click on a link in an email nothing happens.
Sorry to hear that you are having a bit of trouble with the App. To resolve this, please try the troubleshooting solutions below: 1. Clear the app’s cache 2. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove 3. Restart your mobile device 4. Lastly, switch the internet connection from WiFi to mobile data
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Where is my AOL address book in Android app? Only email used previously pop up. I have many email addresses in AOL, not in phone contacts.
And use AOL address book in App NOT phone contacts.
To find the address book you should go to the option “Compose” and then to the option “To” and if you click on the right you can see all the contacts.
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localise news I'm in the UK
UK news
Hi there. To change the news source go to Settings > Edition.
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Here’s how to reply to an email:
1. Tap the Mail icon
2. Tap the message you want to reply to
3. Tap the Reply icon
4. Tap Reply (the option before “X”)
5. Enter your message.
6. Tap the Send icon
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my folders keep disappearing.
folders disappearing
Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it?
We're also available at https://twitter.com/AOLSupportHelp and https://www.facebook.com/AOLCustomerCare/.
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Please repair this app so that it doesn't crash every time I try to check spam. Android 9
A App Crashes when checking spam
Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it?
We're also available at https://twitter.com/AOLSupportHelp and https://www.facebook.com/AOLCustomerCare/.
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Please stop removing emails... I see when they disappear and I can't find it.
Some days, I can't view all of my emails. Other times, when I'm going through emails and scroll, emails just remove automatically. like slides to the left on its own.
Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it? We're also available on X (former Twitter) @AOLSupportHelp.
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Fix the email folders so that ALL FOLDERS are shown ALL THE TIME and NOT just "some random" folders! PLEASE SHOW ALL FOLDERS ALL THE TIME
SOME FOLDERS ARE NOT SHOWN
Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it? We're also available on X (former Twitter) @AOLSupportHelp.
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Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it? We're also available on X (former Twitter) @AOLSupportHelp.
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why is all my new mail going into the trash folder
why is all my incoming mail going in to the trash folder
Hi there. This can happen if you have a filter set on your email settings. Please log in at mail.aol.com through a laptop/PC, click Settings>More Settings>Filters. If you see a filter there, please delete it. Additionally, please review this article to make sure your account is secure: https://help.aol.com/articles/recognize-a-hacked-aol-mail-account If you need help, please contact us at help.aol.com.
Thank you,
AOL team
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Fix the app. It keeps scrolling to the bottom while I'm trying to reply to an email.
Fix the app. It scrolls to the bottom while I'm trying to reply to emails. Then I scroll up and it scrolls back down. It's very frustrating. Other email apps don't do this, such as Samsung email.
Hi. The issue should be addressed by Samsung and fixed in the next One UI 5 update, which should start rolling out by the end of February. In the meantime, I would suggest using a different keyboard than the one you have, such as GBoard (Google keyboard) or Microsoft SwiftKey. We appreciate your cooperation!
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fix the third party mail app one time password generator, please
pop imap emails
Due to some recent changes designed to improve the safety of our platforms and member privacy, we’ve made the process to create App Specific Passwords more secure. This can result in some difficulty when trying to set up an ASP from a new device.
Please ensure that you try creating an app password without using an Incognito browser and use a browser where you have signed into that account in the past, for at least a couple of days. If this is not successful, there may not be a workaround; as we don't know if or when this feature will be available, we encourage you to use Webmail or the AOL app to access your email.
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I have not received any new emails on my Android phone since May 28, 2022. What's going on? Will not allow me to sink with email! please fix
I open the AOL app, and there are no new emails since May 28, 2022, why?
Sorry to hear about your experience. Please try the following actions: uninstall the app, restart your mobile device and reinstall the app.
If you're still encountering problems after performing these steps, please reach out through https://help.aol.com/contact and give us more details.
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how to add contacts in app
need to add or modify contacts!
Hi there! We'd like to further investigate this, can you message us directly on Twitter at @AOLSupportHelp or on Facebook on our AOL Customer Care page?
In case you do not have a social media account, please contact us at help.aol.com
Thank you!
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Hello there! If you are able to sign in and read your mail, however you're not receiving new mail, there are a few things you can try to fix the problems. More info here: https://help.aol.com/articles/fFix-problems-reading-or-receiving-aol-mail
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please stop sending my email to my trash folder
most of my email is directed to my trash folder and then deleted; why???
Hello there! If you notice your emails are going to the Trash or to the wrong folder, it might be because of a faulty filter redirecting your emails to different folders, other than the Inbox. Check your settings to view or change where they're going.
Also, if you're using a mobile app or program, such as Outlook or Mac Mail, that is set up to delete email from the server, you'll need to contact the manufacturer for help.
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Hi there, I’m sorry to hear that!
We’d like to further investigate this, can you message us directly on Twitter at @AOLSupportHelp or on Facebook on our AOL Customer Care page?
In case you do not have a social media account, please contact us at help.aol.com
Thank you! -
I cannot find my contact list with this new format.
contact list is not visible.
Hello there! The new version of the AOL app gives instant access to the great features you love about AOL Mail.
To access your Contact List and Groups go to your desktop mail by going to mail.aol.com :
1. Tap on Contacts on the left menu.
Hope this helps!
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