AOL App for iOS
Aol App
This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!
This forum is not monitored for any support-related issues. If you need assistance of any kind, please visit our help site.
Tell us how we can improve your AOL App experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
301 results found
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Why does your app keep crashing on my iPad?
Your app on my iPad keeps crashing. The screen goes black and then returns. I have had this happen while I am answering email and my whole frigging email just vanishes! It does it when I am on a website doing research. Just Black! And I have to Start All Over Again! What the ****!
On my Laptop I can no longer watch certain videos because your system is too Old! Hey how about you Update your Program! People think I am stupid to keep using your site. Well maybe I am. Fix it or loose more customers!Hello there! Please uninstall/reinstall the email app or remove and re-add your account to it.
If the issue persists, please turn your phone off/on and switch between data and WIFI.
Let us know if you see any improvement.
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Hi there, I’m sorry to hear that! We’d like to further investigate this, can you message us directly on Twitter at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com
Thank you!
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Stay on top of your email, news, and weather while on the go! Learn more about the AOL app and download it from the App Store. The AOL app is available for iOS devices running iOS 12 or newer. More info here: https://help.aol.com/articles/aol-app-downloading-and-installing
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Worst server ever
Locks me out every day, can’t send large emails that other servers have no issue with, going to delete and move to gmail as you never offer support to fix identified issues
We’re sorry to not be able to replicate the situation you’re reporting. Please send a screenshot and further details to AOLmailquestions@aol.com and one of the technicians will get back to you.
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Thank you for submitting your feedback. Unfortunately, we are not sure what your comments were about and are unable to properly action your feedback. Could you please provide a bit more detail for us on what you’re commenting on? Thank you so much, and have a great day!
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App issues
Your told us we had to get the app to access our mail in smart phone. So I did but the phone mail app works better than your app...why!!!
Thank you for submitting your feedback. Unfortunately, we are not sure what your comments were about and are unable to properly action your feedback. Could you please provide a bit more detail for us on what you’re commenting on? Thank you so much, and have a great day!
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While the connection you have been using may still work and was once the best, a better, more secure option is available. Basic auth is an older authentication method. A more secure authentication method called OAuth2 is now available. To ensure your account remains secure, we are requiring all applications to support OAuth2. You can of course continue to use your preferred email application after October 20th, however you need to follow these steps: https://bit.ly/AOLAppPassword .
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No need to worry, you can still use your own preferred email application. You may need to update your account settings in third-party programs to use a more secure approach. By default, we block access to your email account if you are using outdated apps that could leave your account vulnerable. Find more info here: https://help.aol.com/articles/allow-apps-that-use-less-secure-sign-in
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No need to worry, you can still use your own preferred email application. You may need to update your account settings in third-party programs to use a more secure approach. By default, we block access to your email account if you are using outdated apps that could leave your account vulnerable. Find more info here: https://help.aol.com/articles/allow-apps-that-use-less-secure-sign-in
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Picking Contacts - Chops off first letter
Hi, when I pick a contact from my list it looks correct but when it goes into the To: column it’s chopped off. It’s missing the very first letter which of course then causes the email to fail. It wouldn’t be so bad if you could actually select it and correct it but you cannot.
If you put it in the copy column it works fine.Is there any chance you can work on fixing this?
Thank you so very much.
DebbieThanks for letting us know. Please try uninstalling the app and reinstalling, and let us know if you continue to have issues.
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Impossible d’ouvrir certaines PJ
Certaines photos sont qualifiées de « trop grandes » par l’application alors que sur l’ancienne boîte mail ,sur le même téléphone ,elles s’ouvrent facilement .
Thank you for submitting your feedback. Unfortunately, we are not sure what your comments were about and are unable to properly action your feedback. Could you please provide a bit more detail for us on what you’re commenting on? Thank you so much, and have a great day!
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No need to worry, you can still use your own preferred email application. You may need to update your account settings in third-party programs to use a more secure approach. By default, we block access to your email account if you are using outdated apps that could leave your account vulnerable. Find more info here: https://help.aol.com/articles/allow-apps-that-use-less-secure-sign-in
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Can I take the app off and still keep AOL?
I like AOL but the getting e-mail in the app is distracting. I would rather just get my e-mail through the regular e-mail way.
Thank you for submitting your feedback. Unfortunately, we are not sure what your comments were about and are unable to properly action your feedback. Could you please provide a bit more detail for us on what you’re commenting on? Thank you so much, and have a great day!
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Thank you for submitting your feedback. Unfortunately, we are not sure what your comments were about and are unable to properly action your feedback. Could you please provide a bit more detail for us on what you’re commenting on? Thank you so much, and have a great day!
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Please let me into my account!!
For the billionth time....I log in, then nothing.
Why????As much as I would like to help you directly, for security concerns, we do not handle account-related information through this forum. Please contact our AOL Customer Support team at 1-800-300-5017 Monday – Friday (8 AM – 1 AM ET,) and Saturday (8 AM – 10 PM ET.)
Best wishes,
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Please contact our AOL Customer Support team at 1-800-827-6364 Monday – Friday (8 AM – 1 AM ET,) and Saturday (8 AM – 10 PM ET.) or go to help.aol.com for further assistance options.
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Calendar
I keep getting old messages on a reminder how do you delete them altogether?
Sorry to hear about your experience. Please try the following actions: uninstall the app, restart your mobile device and reinstall the app. Keep us posted if you encounter any other issues.
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I don’t have my contacts
I have the app but my contacts did not come over
Sorry to hear about your experience. Please try the following actions: uninstall the app, restart your mobile device and reinstall the app. Keep us posted if you encounter any other issues.
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You can leave it alone! I've been perfectly happy with my AOL account. Now I have to change it?
No wonder you are experiencing delays and systems issues? You've given all of your users a 10/20/2020 deadline and now everyone is scrambling to make changes. I do not even understand what you are asking me to do? AOL has merely been convenient but I also have a gmail account so I think I'll just move everything to gmail.
As we all know, technology is continuing to change and improve. While the connection you have been using may still work and was once the best, a better, more secure option is available. Basic auth is an older authentication method. A more secure authentication method called OAuth2 is now available. To ensure your account remains secure, we are requiring all applications to support OAuth2. See here more info: https://bit.ly/AOLAppPassword
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You’ve created a disaster!
Let me receive my email thru my iPhone. I can’t get any of my emails now on my phone! This app **** is total BS. It doesn’t work. Time to dump AOL. Put things back the way they were. Always have to ***** with something!
While the connection you have been using may still work and was once the best, a better, more secure option is available. Basic auth is an older authentication method. A more secure authentication method called OAuth2 is now available. To ensure your account remains secure, we are requiring all applications to support OAuth2. You can of course continue to use your preferred email application after October 20th, however you need to follow these steps: https://bit.ly/AOLAppPassword .
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