Skip to content

AOL.com - Frontpage

← Customer Feedback for AOL



This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!

This forum is not monitored for any support-related issues. If you need assistance of any kind, please visit our help site.

Tell us how we can improve AOL. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.


How can we improve AOL?

(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback

162 results found

  1. Customer Service Reps. are Limited, Causing Resolution Delay

    1. Please provide your 800 number to contact your "escalation department" directly for case resolution. This escalation dept. 800 number is being concealed and refused upon request, making this paying customer wait without any timeline for account problem resolution.

    My email sub account password stopped working so I called and verified my master account. Aya gave me a sub-account temporary password and it allowed me to create a new password. Aya was very helpful.

    However, after Aya's call ended, about an hour and a half later , my sub-account sign-in denied my new password. When I called back, Gilbert said he…

    54th ranked
    0 comments  ·  Admin →
    How important is this to you?

  2. Make it possible to forward pictures or images in an email.

    sending links in emails does not work please correct this

    54th ranked
    1 comment  ·  Admin →
    How important is this to you?

  3. I have been very frustrated for a loooooong time w these things...

    PLEEEEEAS put an "x" in the Mail Search Box. It is soooo inconvenient to have to highlight and delete what I last searched for, even to get back to my full INBOX.

    Your stars that identify which email I choose are important to me are sooooooooooooooooooo small on computer, AND ESPECIALLY on cellphone. It is soooooooooo cumbersome|!!!!!!!

    And, I do not understand why you do not have different colors of stars or flags so a person can differentiate between what is important, critical and valuable for the future!!!!!!!

    The are SUCH OBVIOUSLY valuable features, I haven't written because I thought…

    54th ranked
    0 comments  ·  Admin →
    How important is this to you?

  4. AOL Mail

    AOL Mail website todays in Aol Election 2024 tab getting an error when opening an article "www.aol.com refused to connect." and being blocked. Only Election 2024 tabs are being blocked. Having this issue for awhile already.

    54th ranked
    1 comment  ·  Admin →
    How important is this to you?

  5. Generated App Passwords are critical in today's world. You need TO FIX THIS NOW

    Account info from desktop brings you to a dead error page, rather than the options it's supposed, including but not limited to "generate a app password." I have just lost countless decades of critical information on an app that was using my aol login, but now requires an app password be generated, which is ONLY FOUND under account info and your account info section has an error for many months and AOL is ignoring this, it must be fixed, it's hurting people's lives and functionality.

    54th ranked
    1 comment  ·  Admin →
    How important is this to you?

  6. Account Info is not working but instead giving error messages NEED ACCESS TO ACCT INFO!

    Account info from desktop brings you to a dead error page, rather than the options it's supposed, including but not limited to "generate a app password." I have just lost countless decades of critical information on an app that was using my aol login, but now requires an app password be generated, which is ONLY FOUND under account info and your account info section has an error for many months and AOL is ignoring this, it must be fixed, it's hurting people's lives and functionality.

    54th ranked
    1 comment  ·  Admin →
    How important is this to you?

  7. To have a Mac app

    Hey! Having an Aol app on my Mac laptop's desktop would be very useful and practical.

    54th ranked
    0 comments  ·  Admin →
    How important is this to you?

  8. Allow email blocking by domain

    Please, PLEASE, give us the ability to block email domains!

    54th ranked
    0 comments  ·  Admin →
    How important is this to you?

  9. STOP asking for my phone number when I sign in.

    If my account is hacked and they get your stupid question you will not know the difference of what number is put in. I could or anyone put in any number which makes no difference. Stop using phone numbers.

    54th ranked
    0 comments  ·  Admin →
    How important is this to you?

  10. Stop rejecting my comments because I am a Republican. Even my prayers are rejected.

    Stop rejecting my comments because I am a Republican. Even my prayers are rejected.

    54th ranked
    0 comments  ·  Editorial  ·  Admin →
    How important is this to you?

  11. format your open page where the AOL Member can customize the outlets they want

    Took me when Trump got elected in 2016 that outlets like AOL are controlling information in order to create an outcome. After research, I learned that it's been going on for a long time but escalated around JFK's time. Sure would be nice to find out what is actually news and truth

    26th ranked
    0 comments  ·  News  ·  Admin →
    How important is this to you?

  12. Fire you News staff for for slanting the News!

    You are the worst propaganda outlet in America! What gives your staff the right to continually lie about stories!

    54th ranked
    1 comment  ·  Admin →
    How important is this to you?

  13. Just want to mention that the phrase "knee-jerk is not a negative thing as such. It merely refers to a compulsive response.

    54th ranked
    0 comments  ·  Admin →
    How important is this to you?

  14. Using AOL since 1980's .now annoying ads cause my email to freeze. AOL doing all they can to force me to switch to FREE gmail- lots of GOOD

    Using AOL since 1980's .now annoying ads cause my email to freeze. AOL doing all they can to force me to switch to FREE gmail- lots of GOOD free email providers-I guess AOL wants to finally commit suicide and get it over with! This ad BS will be AOL's Bud LIGHT-style fiasco

    54th ranked
    1 comment  ·  Admin →
    How important is this to you?

  15. Bring back Navy Blue color for Emails!

    You no longer make Navy Blue an option for emails....I used it regularly and would like it back!

    54th ranked
    0 comments  ·  Admin →
    How important is this to you?

  16. The new print to pdf functionality is awsome

    I just saved to pdf a letter and was awed that it kept the url's intact. Thank you.

    54th ranked
    0 comments  ·  Editorial  ·  Admin →
    How important is this to you?

  17. AOLs AI and security system is age discriminatory to elderly people

    As I have only one phone and it is a flip fone, I am unable to update my credit card info because your AI system requires ne to retieve a text, With a flip fone, I cannot go on HOLD, in order to retrieve the code number--as I have to hang up in order to speak to your techs. I also tried to update my card on line--and the AI system would not allow me to do that either (I think because my card was not current. I need to walk 2 bocks to my nearest neighbor, to ask them…

    54th ranked
    1 comment  ·  Admin →
    How important is this to you?

  18. add used storage in aol mail

    add used storage in aol mail

    54th ranked
    0 comments  ·  Admin →
    How important is this to you?

  19. Line spacing has changed in AOL Email window - ******* the Eyes

    Hi,
    AOL has changed the line spacing in the Emails window, where you can see all of your Email. It is very ******* the eyes. This seems to have occurred in the last two weeks.

    In your old layout, there was more space between the email title, and the line that shows the beginning of the email content. The space was important. With the new layout, it is very ******* the eyes.

    I called AOL Tech support about this, and they denied there was a change. However, I have screenshots that prove it.

    Can you please put this space back…

    54th ranked
    0 comments  ·  Editorial  ·  Admin →
    How important is this to you?

  20. Allow us to update our birthdays

    Please allow us to update our birthdays. I put in the wrong date and now I can't change it.

    54th ranked
    0 comments  ·  Admin →
    How important is this to you?
1 2 4 6 7 8 9
  • Don't see your idea?

AOL.com - Frontpage

Categories

Feedback and Knowledge Base

(thinking…)