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393 results found

  1. 180th ranked

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  2. fix my email

    Right now very upset your not letting some email through why wait on a job answer

    180th ranked

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  3. GET AOL HELP THAT HELPS !

    My bank says your browser Desktop Gold is too old & not secure. So I called your "Tech Support" for help. What a joke. Can't speak in English. Wants to verify my acct. by sending a TEXT to my home landline that is what I'm talking on. So then He wants my driver's license number, Something you can't have to verify ID If I never gave it to you ever. So I ask for a Manager, And like usual, None are available right now. I ask how I can send feedback on my phone call with AOL about lack of…

    180th ranked

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  4. GET HELP 24/7

    Let PAID AOL Members actually get LIVE HELP 24/7 since we are paying for it. I tried calling and keep getting, "The office is closed", seriously?? Then what are we paying for?? I am not a happy camper!!! I've been with AOL since 1995, maybe it's time to switch!!!

    180th ranked

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  5. 73rd ranked

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  6. 73rd ranked

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  7. Generate app password for Thunderbird id not working.

    Generate app password is not working when trying to get a password to use with Thunderbird and my Verizon.net email account.

    109th ranked

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  8. On my Mac i frequently get a message that the server can not be found what should the settings be?

    On my Mac i frequently get a message that the server can not be found What should the settings for incoming and outgoing be?

    180th ranked

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  9. How can I turn off the 2 step for getting into my account?

    Not sure but I would like to turn off the 2 step verification.

    22nd ranked

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  10. SEE BELOW

    WE RECEIVE FROM ONE PERSON AT LEAST 100 E MAILS EACH DAY YOU ACKNOWLEDGE THAT IT GOES IMMEDIATELY TO SPAM BASED ON YOUR CONTROLS
    HE FIGURED HOW TO BEAT YOUR SYSTEM BY CHANGING HIS LOGON FOR THE LAST FEW CHARACTERS ACTUAL LOGON (1026621@MAIL) AFTER MAIL. HE CHANGES THE CHARACTERS TO BEAT THE SYSTEM IN THE CURRENT WEEK HE SENT OVER 500 EMAILS WE SPOKE TO YOUR TECH THE FIRST ONE TRIED TO DO A CORRECTION. THE SECOND TECH SAID IT WAS OUR PROBLEM TO CORRECT THOUSANDS OF ADVERTISING EMAIL
    SUGGEST YOU INCREASE THE SPAM CONTROL TO MORE CHARACTERS..NOTE: IF WE…

    180th ranked

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  11. How about one of your "help" desk people being able to get me into my AOL account! I've called two days in a row and have gotten no help!

    Bring your call center back to the U.S. for a start! Have supervisors available to speak to customers when the regular agent can do not a **** thing to help you. AOL is holding my account *******! Are you trying to go out of business????

    180th ranked

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  12. AOL SUCKS!

    Try listening to your customers and stop refusing to allow them to send AOL proof that aol screwed up and deleted my account that I need to live via a S.S. case. NO one there cares and I have bad seizure disorders which I documented you are making worse by not allowing me to have access to the account all this is on. When I die, I PRAY YOU ARE HELD RESPONSIBLE!

    180th ranked

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  13. 109th ranked

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  14. STOP taking over my AOL.... I PAY for AOL for decades and do not need you to keep taking over my site when I go to use MY MAIL>

    STOP taking over my AOL for new members.. you take OVER the page when I go to use my mail...

    180th ranked

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  15. mon my

    On my comput

    180th ranked

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  16. a

    I have

    180th ranked

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  17. Provide an option to talk to a live agent via chat. The virtual chat option is useless.

    Provide an option to talk to a live agent via chat. The virtual chat option is useless.

    73rd ranked

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  18. 180th ranked

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  19. 109th ranked

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  20. Spam Folder

    All of a sudden my spamfolder does not indicate the number of emails in there why??

    180th ranked

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