AOL Help
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397 results found
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CANT LOG IN TO POST COMMENTS ANYMORE? IS THAT NOW ONLY FOR PEOPLE WHO PAY AOL?
WHY CAN I NO LONGER MAKE COMMENTS ON STORIES??? WHY IS AOL THE WORST THING TO USE NOW? WHY HAVE YOU GUYS DECIDED TO RUIN EVERYTHING GOOD ABOUT AOL. YOU BLOCK PEOPLE FROM LOGGING IN TO COMMENT AND NOW YOU HAVE ABSOLUTELY RUINED THE EMAIL...RUINED!!!!!
180th ranked -
REMOVE THE ADS TAKING UP THE SIDE OF MY E-MAIL WINDOW
HOW DO I REMOVE ALL THE ADS TAKING UP SO MUCH SPACE ON MY WINDOW?
51st ranked -
My AOL screen has switched to a split view version. I HATE IT!!!! Help me revert to the previous view. PLEASE HELP ME!!!
My AOL screen has switched to a split view version. I HATE IT!!!! Help me revert to the previous view. PLEASE HELP ME!!!
110th ranked -
IMPROVEMENT!!!
Today, fearing I'd run into more problems, I switched to Standard AOL. WHOA!!! font size, style and colors are back! THANK YOU! Page layout (margins, center, left, right) is back! Thank you! The ability to scroll through my emails instead of pages is returned. THANK YOU! The ability to attach more than one photo at a time is restored! THANK YOU! Will now try to type captions above or below each photo and see what happens. YOU ARE LISTENING AND RESPONDING! THANK YOU!!!!
180th ranked -
Better help on phone calls for help
My Favorites folder lost all of my folders ever since the "upgrade" to email. Called help and got some one who cannot speak english very well then my call was disconnected. Needless to say I got no help and still do not have my folders. I've been a member since 1997.
110th ranked -
75th ranked
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Contacts are nearly impossible to find. Please give us a way to go back!
Put all the info back in the contacts.
180th ranked -
180th ranked
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RETURN TO OLD FORMAT ASAP THIS NEW FORMAT IS TERRIBLE I HAVE 1000 OF FRIENDS THAT HAVE AOL AND NOT ONE OF THEM LIKE THIS NEW FORMAT.
NO ONE LIKE THE NEW FORMAT PLEASE PLEASE PLEASE RETURN TO OLD FORMAT
51st ranked -
I AM signed in!
I am trying to compose a new email, using different font sizes, font colors and wanting to use the italic font style for a portion of message. IT'S IMPOSSIBLE TO DO NOW! Please go back to original (not basic, not standard, but the original highly used and appreciated aol)!
180th ranked -
help me get my aol email address (& account) back
i've had my original (& most important, e.g. -- contact emails of everyone i volunteer and work with) since 1998! as of two days ago i cannot access nor get into my email. aol "help" (at the 800 phone numbers) cannot help me, nor does help.aol.com help me accomplish anything, either
51st ranked -
PLEASE GIVE ME BACK THE OLD FORMAT FROM MAY 2023!
i DON'T LIKE THIS FORMAT. TOO MUCH WASTED SPACE. i DON'T NEED SEPARATION FROM DAY TO DAY. i NEED A MORE CONCISE PLATFORM...NOT STRETCHED OUT! THIS WAS A BAD IDEA..
180th ranked -
care about your customers
Have humans help humans
180th ranked -
I want my old AOL MAIL BACK I DIDNT LIKE THIS AT ALL
I want my OLD AOL MAIL BACK
17th ranked -
Return the old format.
Return the old format!
11th ranked -
LISTEN TO YOUR CUSTOMERS INSTEAD OF GOING AHEAD WITH YOUR IDEAS
I WANT TO REVERT BACK TO CLASSIC EMAIL - I HATE THIS NEW VERSION.
10th ranked -
How about answering some of these many complaints---if you care
how about hiring a new crew that can answer all of these complaints---
this is the most aggravating company regarding responses to customer complaints or suggestions or ideas that you say you want but seemingly
ignore.HOW ABOUT AN OPEN LETTER TO ALL WHO HAVE SENT IN COMPLAINTS ABOUT THE"NEW " FORMAT34th ranked -
15th ranked
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Go back to the old version that we like & want
This is crazy! I can't even figure this **** out. Go back to the old version that we want & like.
26th ranked -
Generate app password Not working!!!
Generate app password not working. Simple fix! Leave AOL. If this was an issue AOL cared about they would NOT alow it to malfunction for so long.
After being foolish enought to actuily think paid support would be helpful in resolving this issue I learned they did not even know it was not available anymore.
It has finally become clear to me, the hassle of not having this feature is greater than the hassle of changing my email address to another carrier.
GOOD BYE AOL!51st ranked
- Don't see your idea?