AOL Help
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Tell us how we can improve AOL Help. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
380 results found
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8 weeks and counting Please fix " Generate app password" I prefer emails in my computer's OUTLOOK Thanks
8 weeks and counting Please fix " Generate app password" I prefer emails in my computer's OUTLOOK Thanks
14th ranked -
SPAM MAIL TECH DEPT.
SPAM FOLDER COLUMNS ARE WRONG AGAIN...TECHS CONTINUE TO PLEASE THEMSELVES INSTEAD OF AOL LONG-TIME SUBSCRIBERS. NEED TO PUT BACK "DELETE ALL" IN SENDER COLUMN & NOT BY SUBJECT!! AOL CAN'T KEEP OUT SPAM, YET PUT MANY OF MY LONG-TERM ADDRESSES INTO SPAM FOLDER & VICE VERSA. THEREFORE, I MUST CONSTANTLY COMB THRU SPAM MAILS FOR MY IMPORTANT BANKING & OTHER EMAIL LONG-TIME ADDRESSER MAIL SENT TO ME. NOW YOUVE MADE IT MORE TEDIOUS BY CHANGING DELETE ALL IN THE SUBJECT COLUMN, & NOT IN ADDRESS COLUMN!! YOU ARE NOT LETTING USERS HAVE THE THINGS THAT WORKED BUT FORCING THE USE…
179th ranked -
app password
This issue is really not acceptable; I wonder what email services/accounts the owners and support team from AOL use?? I'm thinking that if AOL leadership were to encounter this issue there would be layoffs. I've been reading the history on the internet after encountering this myself and this really does not bode well for AOL. While I try every day to generate and app password "unsuccessfully" I'm not researching options. signed a very long time loyal customer :(
73rd ranked -
Provide free support to all customers no matter what plan they are using.
Not a new idea ; but adding my vote to the fact that support from Compuserve/AOL should be to all customers no matter what plan they are using.
179th ranked -
I am not a Robot but aol blocked me from posting comments
Quit censoring free conservative speech
179th ranked -
AOL IS MORE RADICAL PROPAGANDA MEDIA THAN EVER, NO FEEDBACK FROM CUSTOMERS!!!
AOL A ONE SIDED RADICAL PROPAGANDA UNIT!
109th ranked -
Provide your tech supporters a QUIET ENVIRONMENT to work in. The men yakking in the background only exaggerated my hearing loss.
Keep the background loudmouths quiet. Offer a quiet environment so subscribers can hear the techhies
179th ranked -
Password generated app
Why isn't this working?????
25th ranked -
Password generated app
Why isn't this working?????
48th ranked -
Can't setup aol email in Outlook
I had to reinstall Outlook and now I can't set up my aol email in Outlook. I am using the correct password. It is not an Outlook issue. Please fix your GENERATE AN APP PASSWORD or get rid of it. Total BS!!!!!!!!
48th ranked -
Don't lie by saying you offer 24/7 live help because you don't
I signed up for 24/7 live help. I called the 800 number and the message says call back during business hours.
48th ranked -
Third party application password generation has been down. This has to be devasting to members who use third party applications. .
When do you believe this will be fixed? I am sure this is an issue for hundreds of members. If this is going to be be an issue for an extended amount of time, I along with others will need to explore alternative service providers.
73rd ranked -
Chat was not helpful
When you contact chat for help you should" 1 not be hit with a long spill about new email. 2. They should pay attention to what you have told them instead of trying to tell you to do something you told them did not work
73rd ranked -
make it easier to sign in for leaving feed back.
I kept trying to leave feedback. It kept saying I needed to sign in. Then it did not want to let me sign in with out several tries
179th ranked -
make easier to find support email so I can forward something to them
AOL Member Services aol.customer.support@aol.comHide
To nightwitch56@aol.com nightwitch56@aol.comref:00D0PDfmX.5004U109ycj:ref
179th ranked -
Recover password using power of attorney
Allow recovery of password with power of attorney, please. Mom is addled, does not do texts, seldom answers the phone. She is in Missouri, I, her daughter with POA, am in Colorado.
179th ranked -
Your help section is terrible. I want to be able to write what I need help about.
i need to be able to ask for help in my own words and get a response. This help is created by a bunch of nitwit geeks.
73rd ranked -
make it easier!!!!!!
make it easier! it's impossible to EASILY FIND HOW TO CONTACT ANHYONE AT AOL
I'm now being told I've asked to deactivate my AOL email account. of course, this is not true where is the help? who do I contact? why do I even have to ask?
109th ranked -
SECURITY BUG
Hello,
I found a bug on your website, can I get any rewards for these bugs, I know you do not have a bug program. Critical Vulnerability of His Web Server An attacker could use this vulnerability to attack your Web site. I am a security researcher and hacker, I have found many vulnerabilities on various websites. It is a great honor for me if my work is appreciated as a reward.
Thank You
179th ranked -
Make flexibility/sync with older mail app versions that need generating passwords.
There is always a problem with generating passwords from AOL to use in older mail apps. The service is usually not available. Please come up with a new way or make an app like Outlook or add the features like it.
Limited features right now. I am sure you can come to some understanding.
Thanks,
179th ranked
- Don't see your idea?