Skip to content

AOL Help

← Customer Feedback for AOL




If you would like to provide feedback for a particular AOL product, please visit our feedback site to select the particular product you wish to provide information about.

This forum is for you to make suggestions and provide thoughtful feedback about the AOL Help site. We’re always trying to improve our site and we can use the most popular feedback to make a positive change!

This forum is not monitored for any support-related issues. If you need assistance of any kind, please visit our help site.

Tell us how we can improve AOL Help. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.


How can we improve AOL Help?

(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

379 results found

  1. I was not able to remove the secondary address even it is eligible to be edited.

    I was not able to remove the secondary address even it is eligible to be edited.

    179th ranked
    0 comments  ·  Admin →
    How important is this to you?

  2. Provide disable newsfeed "Today on AOL" when signing in

    Provide disable newsfeed "Today on AOL" when signing in. It says that this feature can easily be disabled by going to Options, select mail settings, general, un-check the "Show me Today on AOL when signing in" in feature. Doesn't work. Still get 50-60 news' daily! Please help!

    179th ranked
    0 comments  ·  Admin →
    How important is this to you?

  3. Good aid from chat but unable to access direct email to you to copy ransomware threat from AOL email user

    Good aid from CHAT but unable to access direct email to you copying the ransomware AOL user email I cut and pasted to Word document received last night. to confirm report of same. Will Gravely 720-283-3351

    179th ranked
    0 comments  ·  Admin →
    How important is this to you?

  4. problem with automated system when calling AOL

    When calling in AOL, the automated system asks me for the first 3 letters of my email. It is abs and the system asks me to repeat multiple times before sending me to an agent. Would like this fixed. Thanks so much.

    179th ranked
    0 comments  ·  Admin →
    How important is this to you?

  5. WHY ARE 99% OF MY MESSAGES NOW BEING SENT TO THE SPAM FOLDER. WHY DID AOL START TO DO THIS ON THEIR OWN. HOW DO I STOP THIS FROM HAPPENING?

    AOL TROUBLE

    375th ranked
    0 comments  ·  Admin →
    How important is this to you?

  6. I need to get rid of 2,000 old emails and do not know how to do it.

    I am old and very sick and do not know what to do.

    179th ranked
    0 comments  ·  Admin →
    How important is this to you?

  7. Improve the service for AOL chat

    After reviewing the other items listed, it seems this is an issue that needs a lot of attention but it seems not to be addressed. Bad customer service should not be left like this to be repeated over and over. I am disappointed. First time I ever needed it and not be available. I know just another disappointed customer!

    179th ranked
    0 comments  ·  Admin →
    How important is this to you?

  8. I have been trying to edit my favorites for two weeks. Please fix it

    179th ranked
    0 comments  ·  Admin →
    How important is this to you?

  9. https://aol.mydashboard.oath.com/delete-my-account has been "this site can not be reached " for days

    https://aol.mydashboard.oath.com/delete-my-account has been "this site can not be reached " for days

    179th ranked
    0 comments  ·  Admin →
    How important is this to you?

  10. How can i have comcast mail displatedvwithmy aol mail

    I also have comcast mail whydoesnt itshowwithyaol mailinbox

    179th ranked
    0 comments  ·  Admin →
    How important is this to you?

  11. Add a link to the site that monitors hacking and phishing attempts. I want to fwd one that claims to be from AOL but isn't.

    179th ranked
    0 comments  ·  Admin →
    How important is this to you?

  12. AOL GOLD beta not working properly on Windows 11

    c:\Users\user1\AppData\Local\ is where AOL GOLD is installed.

    On Windows11 each user must have their own MS userid & PW.
    but other users don't get aol as it's not in the PROGRAM FILES directory.

    Do you have a fix for this?

    179th ranked
    0 comments  ·  Admin →
    How important is this to you?

  13. remove those idiotic "haters of AOL" spam spasms

    delete those idiots rants

    179th ranked
    0 comments  ·  Admin →
    How important is this to you?

  14. ****

    179th ranked
    0 comments  ·  Admin →
    How important is this to you?

  15. aol help leads you to the "billing" department to sell a service. Have a real help line.

    43rd ranked
    Gathering Feedback  ·  1 comment  ·  Admin →
    How important is this to you?

  16. your aol "help" is a farce and insult

    your aol "help" is a farce and insult

    7th ranked
    Gathering Feedback  ·  1 comment  ·  Admin →
    How important is this to you?

  17. go back to the old AOL having all kinds of problems with this new one

    19th ranked
    Gathering Feedback  ·  0 comments  ·  Admin →
    How important is this to you?

  18. Reporting articles as factually incorrect and requesting removal

    Provide a method to report an aggregated article for being factually incorrect and request it be removed.

    A recent article by Stephen Groves and aggregated by AOL is atrocious and filled with outright deception. It must be removed or AOL will start losing subscribers for failure to maintain at least the appearance of being neutral.

    32nd ranked
    Gathering Feedback  ·  2 comments  ·  Admin →
    How important is this to you?

  19. How is it that COVID is affecting email support? Can't your employees work remotely like other technology companies?

    Join the 21st century. Provide something remotely resembling average support for your customers. Provide a way for your support team to provide email support. How is it you can still do phone support (for paying members) during COVID but you can't provide email support?! Please transfer verizon emails to another company that actually cares about providing support.

    48th ranked
    Gathering Feedback  ·  0 comments  ·  Admin →
    How important is this to you?

  20. go back to old aol

    go back to old aol in chat rooms an conversation rooms

    4th ranked
    Gathering Feedback  ·  9 comments  ·  Admin →
    How important is this to you?
1 2 … 14 16 18 19
  • Don't see your idea?

AOL Help

Categories

Feedback and Knowledge Base

(thinking…)