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379 results found

  1. Rejected for no reasons given with no appeals by AOL

    My comment account has also been rejected for NO GOOD REASON & I have not misused any of the guidelines listed. No profanity, threats, lies, vulgar languish OR starting a fight on purpose. This is not how to treat a 20 plus year PAYING customer. All comments , Even praise, Is now rejected without a warning, A reason,a notice, & any appeals I have made go unanswered by AOL. I guess your not interested in my business anymore. I'll find another server.

    179th ranked
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  2. Comments

    What happened to "comments"? The little blue block at the end of an article to open the "comments" is there but when you click on the box - nothing appears. Posted 5/14/24

    73rd ranked
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  3. New features!

    Master username Debbie Floyd

    I would like to remove sub usernames tedleoclaramae.

    My parent died last two years ago. No longer to keep sub usernames!

    Anyway, I did set up a new sub username for my parent and anyway, they never used it. My parent died last two years ago.

    I would like to change new password to my new ID user name and it is Debbie.

    I can change my new passwords by myself.

    PinkieDebbie@aol.com

    Smile, Debbie

    109th ranked
    1 comment  ·  Admin →
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  4. traduction en francais

    impossible de trouvez le traducteur en français

    179th ranked
    0 comments  ·  Admin →
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  5. The Free AOL is messing up. There is no send button

    I have the Blue Classic AOL and today 12/24/23
    Aol has no Send button. Not in Draft or compose or forward.
    Please FIX

    43rd ranked
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  6. STOP EDITING MY EMAILS IT IS NOT UP TO YO TO DECIDE IF THEY ARE SPAM

    DON'T LIKE YOUR MESSAGE 'WE THINK THIS IS SPAM"
    KEEP YOUR NOSE OUT OF MY BUSINESS. I DON'T NEED
    YOUR HELP TO DECIDE WHAT IS SPAM.

    179th ranked
    0 comments  ·  Admin →
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  7. Return to old format PLEASE

    RETURN TO OLD FORMAT PLEASE

    5th ranked
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  8. do not like this platform want my old aol back how dare you change it

    hate this go back to old way not nice or friendly

    5th ranked
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  9. quit screwing with things that are working

    quit screwing with things that are working

    9th ranked
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  10. yes you bill

    you are an *******

    109th ranked
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  11. LISTEN TO YOUR CUSTOMERS INSTEAD OF GOING AHEAD WITH YOUR IDEAS

    I WANT TO REVERT BACK TO CLASSIC EMAIL - I HATE THIS NEW VERSION.

    10th ranked
    1 comment  ·  Admin →
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  12. stop covering page with Google and other ads!!!

    this is ongoing in an attempt by AOL to SELL Ad Block. Not a good idea. After 20 years with AOL I am strongly thinking of not being intimidated and changing my email address and going with another site.

    179th ranked
    0 comments  ·  Admin →
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  13. for the past two days i have not been getting any emails on any devices. did all the trouble shooting. y do i need to pay for help?

    I have not gotten my emails for two days on any devices. I can sign in and only have access to mail that came in 2+days ago. Went through all the trouble shooting doesnt seem to be a problem on my end. Was told by virtual chat to call. call wants to charge me money to help. why do i need to pay for something that is clearly an aol issue? I am an aol user for 20+ years this is enough to make me say i need to use other emails for my important mail.

    179th ranked
    0 comments  ·  Admin →
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  14. Teach customer service skills.

    Stop trying to "up sell $29.99" services to people on Social Security who have been customers for over 20 years. Your agents are far more interested in making you $$$, than helping the people around when you were the "top dog" of email. Shame on you

    109th ranked
    1 comment  ·  Admin →
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  15. Return the old format.

    Return the old format!

    11th ranked
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  16. Your website won't open up emails quickly and it's getting worse. Also when I search files on the left side of my email the task bar doesn'

    Your website won't open up emails quickly and it's getting worse. Also when I search files on the left side of my email the task bar doesn't work well at all it just jumps fast after not responding. Your too busy bashing Trump and NOT taking care that your own website works. I hate AOL will be leaving it soon!!!!!!!!!!!

    179th ranked
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  17. AOL Basic

    How do I get it?

    11th ranked
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  18. fix font size stability

    Changing font size fails to stay put in writing new mail. 5 helpers could not fix this. SO FIX IT. I WANT FONT SIZE TO STAY WHERE I PUT IT IN WRITING AND READING MAIL. DOES NOT WORK. HELP IS UNABLE TO FIX IT.

    109th ranked
    1 comment  ·  Admin →
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  19. 14th ranked
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  20. THERE ARE AUTO ADDED EMAILS THAT I WANT TO GET RID OF HOW DO I

    THERE ARE AUTO ADDED EMAIL ADDRESSES THAT I WANT TO GET RID OF HOW DO I DO THAT - IF AN EMAIL COMES TO ME IT'S EMAIL SENDING ADDRESS IS APPARENTLY SAVED AND IS THEN SUGGESTED AND THERE SEEMS TO BE NO WAY TO GET RID OF IT - IF THERE IS I WOULD LIKE TO KNOW HOW - IT IS NOT IN MY CONTACTS IT IS AN AUTOGENERATED SUGGESTION BECAUSE THAT EMAIL ADDRESS HAD SENT ME ONCE AN EMAIL

    109th ranked
    1 comment  ·  Admin →
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