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344 results found

  1. why am I blocked from entering comments in news stories ?

    Something has changed recently for comments in news articles. If I click on read all comments, it just take me to another page of the same content. I also can't post in comments section. What's up ?

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  2. Emails from people who are in my contact list are going to Spam folder. Started around 5/12/22. Why? How to fix?

    Around 5/12/22, emails from several people...people from whom I receive emails regularly and are in my Contact List...started going into my Spam folder. Marking the emails as "not Spam" did not fix the problem. Their emails continue to go to my Spam folder. The emails I'm having a problem with are coming from staff at a non-profit. Does AOL filter suspect their email server is sending Spam? How do I fix this problem?

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  3. 非常不方便的邮件地址

    要找到一个邮件,需要走很多弯路,任何一个邮件地址都是打开邮箱,然后直接进入主题,而你们家的邮箱打开后,看到的却是你们公司的介绍,如何的好,几圈晃下来刚要离开,却被你们喊住,这时才开始出现了邮件登入屏幕,这样何苦呢?你们的精心换来了不是别人轻松的登入,而是复杂了让别人无法去理解。

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  4. web links - Can not pen your support help link. What good are they?

    Stop Sending me all these popups. Extremely annoying. If I wanted what you are trying to sell me then I would contact YOU. After all these pop ups and I haven't bought what you are trying to sell you would think you would get the message! Come on knock it off. After all the years I have been a subscriber to AOL,( since the very beginning). give me some respect!!!!!!!!!!!!!! Why does AOL have so many issues???

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  5. 166th ranked

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  6. INCORPORATE some easy-use functions for inept users.A pf key with a smiley face?

    I have trouble keeping identical pw's on my iphone and on laptop.Sometimes I wind up different pw's for an account on my laptop and on my iphone. I also don't want all my accounts to sync. I have eliminated my Icloud sign onand my FIND MY PHONE. My idea?Have a simpleton's sign-on category PS I have a tremor in my hands which complicates everything. I don't want my information to be mined no matter what device I'm using.Oh-One more thing. It feels to me like our internet is subject to delays or throttling.I try to do clear-outs on old data…

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  7. Stop the ads in foreign language.

    Stop the foreign ads on my AOL page. I'm American and speak ENGLISH! And, I DO NOT want the pop up ads!

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  8. Why is AOL Still SO Clueless?

    Why is it that I can click to turn OFF all my subscriptions to AOL and still being SPAMMED by you? Aren't you smart enough to realize this is alienating people? Why do you abuse those who want to be a customer? As poorly as AOL has done for 4 decades, you would think they would welcome new people and make them feel welcomed and safe here?

    The people that have run AOL for so long are clueless and inept! Why do you continue down this path?

    A true sign of insanity is doing the same thing over and over…

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  9. I got this email what should I do w/it?

    Dear A0l User
    `
    Upgrade your email accounts,
    Please click the button below to sign in and verify your email to avoid any service interruptions.
    CLICK HERE
    Sincerely,
    Help from at&tSupport

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  10. How does one delete a folder and stop taking away our freedoms by saying things you don't like are spam.

    Every time I get something Religious or from the right it is called spam. Have we lost our freedoms without being told?

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  11. 166th ranked

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  12. Possible Spam

    I am getting AOL email saying AOL is updating it's mailbox and if I don't do certain things I may lose the email in my mailbox. Is this true, or is it spam? I tried to ask this question in other ways, and I didn't find any. It is hard to find a way to ask questions on AOL.

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  13. I do not speak Spanish. I do not read Spanish. E N G L I S H is my language..

    ENGLISH... It should not take FIFTEEN MINUTES to change my language to English E V E R Y T I M E I sign in. AOL used to be my 'fun email'. Now it is tedious. I hardly ever come here (unless I have an HOUR that I don't mind wasting.)

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  14. 166th ranked

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  15. AOL mail review pane drag bar disappeared, even though pane enabled in settings.

    AOL mail review pane drag bar disappeared, even though pane enabled in settings. Clearing cache, logging in again, and restarting had no effect.

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  16. i need an answer to how 'covid' prevents someone on your employment from answering questions via e-mail!

    no answer yet as to why i cannot see nor post anything on the 'news' (as you see it) articles. as far as i can see, you seem to only ban people from seeing or posting anything that disagrees or have an opinion that is different than yours. where's our free speech? obviously, aol is a total leftist leaning organization who doesn't want anything that veers from their way of thinking, anyone who doesn't goose step with them, gets banned. way to go lefty! you should be allowing people see or to post ideas or comments, (within reason without foul…

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  17. 101st ranked

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  18. 11th ranked

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  19. Customer Service

    Every, yes every, representative I have spoken to has been kind, helpful, patient and given me the BEST support. Managers, please take a moment to tell your phone reps how special they are!

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  20. orange highlightner

    get rid of orange high lightner in emails

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