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Help us improve AOL Subscriptions and Plans

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251 results found

  1. Why charge for a VPN?

    I don't understand why you charge an extra $150.00 forVPN service. If it's such an important security feature should it be included in the monthly rate?

    62nd ranked

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  2. make it easy to switch back to the old format

    make it as easy to switch back to the old format as it was to try it

    24th ranked

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  3. CUSTOMER SERVICE

    get back to customers when you say that you will

    24th ranked

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  4. 9th ranked

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  5. 62nd ranked

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  6. accent to my account

    why is it a problem in changing my credid card number to continue paying my account when the card is no longer good

    100th ranked

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  7. Is it your idea to send me so damned many junk mails daily in order to drive me into purchase of your anti-spam program???

    Is it your (AOL's) campaign to flood my spam file with so many daily worthless emails to drive me to purchase at $9.99 a month program to eliminate them? Isn't that an abuse of my membership?

    44th ranked

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  8. it took me 10 times to get to the site i wanted STOP STOP THIS AOL SITE

    IT TOOK ME 10 TIMES TO GET OPEN THE THE SITE I WANTED STOP STOP STOP THIS AOL SITE

    36th ranked

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  9. If AOL is free, why are you charging me $14.40 per month? Please email me a personal response.

    If AOL is free, why are you charging me $14.40 per month? Please email me a personal response.

    100th ranked

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  10. FIX Generate Password for Applications IDs

    Can no longer log in with Outlook till you fix the ability to generate another application password. This critical feature has been broken for days!

    62nd ranked

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  11. ID Protection by AOL

    Thanks for suckering me into signing up for ID Protection by AOL. I wanted to reduce spam emails and they have increased overnight by 4-5 times. By signing up, it must have made it "wide open season" for me.

    16th ranked

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  12. Clearer communication on cancellation procedure

    I just spent almost 30 minutes trying to get my deceased spouse's account cancelled. Albert gave me the cancellation confirmation number for both his account plan and system mechanic, then told me that I would be receiving a letter in the post in the next couple of weeks with instructions. When I asked to confirm the mailing address, Albert was unable to "because of privacy concerns," so I asked that he confirm the street number (e.g., 1234) that I would give him. He was under "privacy concerns," so he was unable to do that. When I asked how I could…

    24th ranked

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  13. CUSTOMER SERVICE

    Your people show no concern only I will send to someone else, I can not help. Maybe hire people who can help

    62nd ranked

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  14. Do your job. You did nothing to fix my computer and charged me.

    Train your technicians on the phone or chat how to solve the problems we have. Period was NO HELP AT ALL. Please cancel this membership and refund immediately. BOTH CHARGES

    36th ranked

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  15. I NEED A PLACE OR CUSTOMER SERVICE NEEDS A PLACE TO CHANGE MY BILL DUE DATE.

    I NEED A PLACE OR CUSTOMER SERVICE NEEDS A PLACE TO CHANGE MY BILL DUE DATE.

    100th ranked

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  16. after 20+ years 'membership' I've paid you enough money; make it free for loyalist like me who have stuck with you through the hard times.

    After 20+ years of PAID membership...how about doing something nice for those loyal people that have stuck with you through the hard times. C'mon AOL, show us that you like us!

    62nd ranked

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  17. 169th ranked

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  18. stop

    Stop sending free fake benefits e-mails, now i have to dipute the transaction with my bank. You said free benefits and I clicked it only to charged $10.71 for getting nothing in return... I only pay =$5.59 for AOL and nothing more. Free means free not charge for everthing.

    44th ranked

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  19. 36th ranked

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  20. Get McAfee off my back. They continue to warn me that coverage will expire; Of course, they don't respond to me compliants no respond

    Have a human once in a while respond to a complaint --- AND inform whomever keeps emailing me that McAfee will/has expired Aren't they aware that its coverage comes with AOL>

    16th ranked

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