239 results found

1. Your new email service to bloke ads is self serving since your company is the one sending me the ads

   Give your ad blocker away gratis since you are sending me the ads

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2. A more balanced approach to news would get my vote and dollars. I am tired of inuendo being called news.

   Report the news and and skip the liberal narrative..

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3. you need to accept a prepaid card for fee some do not own a credit card

   you need to accept prepaid cards, people are getting rid of the credit card do to high interest rate and would rather pay with a prepaid card so it is also safe and you do steal peoples credits cards.

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4. Lower Pricing

   I don't need or use any of your extra services. I just want email capability. Otherwise I will need to look at other email services.

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5. Clear-easy/functional access to plans with comparison charts

   20230926
   Upper Management, AOL

   There is certainly no loss of examples of purposeful/unplanned/unknown irrational decisions in business and AOL is not exempt.
   It is certainly beyond me that there is not a simple, easily accessible path to find the available plans, singular and bundled, on you web site.
   Even your employees appear to be totally unaware of such a process.
   To also require the customer to be on a plan before being able to communicate or chat with someone to potentially find that information also does not make sense.

   I recently had an issue with my AOL mail. I called for help and was advised that I would have to pay for that help. Without any discussion regarding options, I was then, under trial, enrolled in the Diamond Support Plan.
   Thankfully the issue has been corrected.
   Following that time I have attempted to decide whether to continue this plan due to the cost.
   Your site provides a circular experience without results.
   I have yet to find an actual listing of all plans available with benefits and pricing.
   As this Diamond Plan has some 22 so called benefits, naturally it would be customer friendly to have a comparison chart to determine what is best suited to that customer/couple/family.

   I have searched your web site.
   I have done an online search.
   I have done two chats: the first chat resulted in reference to a link on your site which continued the "circle". The second was able to provide plan names (the diamond plan was not mentioned and I have yet to find it listed on your site or during an online search!) and prices but no link to determine benefits.

   I find this all to be frustrating/unacceptable.
   If this is reflective of customer service, then I will have to look elsewhere for our online security needs.

   20230926
   Upper Management, AOL

   There is certainly no loss of examples of purposeful/unplanned/unknown irrational decisions in business and AOL is not exempt.
   It is certainly beyond me that there is not a simple, easily accessible path to find the available plans, singular and bundled, on you web site.
   Even your employees appear to be totally unaware of such a process.
   To also require the customer to be on a plan before being able to communicate or chat with someone to potentially find that information also does not make sense.

   I recently had an issue with my AOL mail.… more

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6. I am being charged for aadvantage Essential and I want to cancel it. I never signed up for it.???

   I am being charged for Advantage Essentials. I never signed up for it and do not want it. I want to keep my Compuserve with the completely Free McAfee.

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7. McAfee subscription is not being renewed

   I've had McAfee through AOL since 1999, and all of a sudden I get a message that in order to use McAfee, I need to pay for a subscription. I am already paying for a subscription. McAfee says they can't find my account. AOL says my account is active. I am paying for something I can't use. I tried to cancel, there is no cancel button. I tried uninstalling. I still get pop ups saying my computer has issues but can't run a scan without paying. I've tried to fix this for one year.

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8. These 'perks' are worthless. Drop the monthly rate and improve service !

   These 'perks' are worthless. Drop the monthly rate and improve service !

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9. I have paid a monthly fee for over 20 years--BUT you block me from macking coments WHY??

   allow me TO MAKE COMMENTs

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10. make it easy to switch back to the old format

    make it as easy to switch back to the old format as it was to try it

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11. Why charge for a VPN?

    I don't understand why you charge an extra $150.00 forVPN service. If it's such an important security feature should it be included in the monthly rate?

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12. accent to my account

    why is it a problem in changing my credid card number to continue paying my account when the card is no longer good

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13. place a download for AOL Gold Update and quit trying to sell me Virus ware; were the **** is the download;

    were is thew APP AOL gold

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14. CUSTOMER SERVICE

    get back to customers when you say that you will

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15. Is it your idea to send me so damned many junk mails daily in order to drive me into purchase of your anti-spam program???

    Is it your (AOL's) campaign to flood my spam file with so many daily worthless emails to drive me to purchase at $9.99 a month program to eliminate them? Isn't that an abuse of my membership?

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16. it took me 10 times to get to the site i wanted STOP STOP THIS AOL SITE

    IT TOOK ME 10 TIMES TO GET OPEN THE THE SITE I WANTED STOP STOP STOP THIS AOL SITE

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17. FIX Generate Password for Applications IDs

    Can no longer log in with Outlook till you fix the ability to generate another application password. This critical feature has been broken for days!

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18. ID Protection by AOL

    Thanks for suckering me into signing up for ID Protection by AOL. I wanted to reduce spam emails and they have increased overnight by 4-5 times. By signing up, it must have made it "wide open season" for me.

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19. Clearer communication on cancellation procedure

    I just spent almost 30 minutes trying to get my deceased spouse's account cancelled. Albert gave me the cancellation confirmation number for both his account plan and system mechanic, then told me that I would be receiving a letter in the post in the next couple of weeks with instructions. When I asked to confirm the mailing address, Albert was unable to "because of privacy concerns," so I asked that he confirm the street number (e.g., 1234) that I would give him. He was under "privacy concerns," so he was unable to do that. When I asked how I could find the mailing address on the account, he referred me to help@aol.com, to find a video that could give me information on how to do that. Meanwhile, the account is cancelled, so how am I supposed to look anywhere deeply buried on the account?
    I felt that I was talking to a script, rather than a representative described as a specialist. Finally, after hearing the same lines several times, I became frustrated enough to feel like crying, so I thanked him and hung up. This session began smoothly enough - it looked like I would have one of the few easy/quick opportunities to cancel, but no. Your service COULD have been an example of making it easier for a widow to clear up the estate, but you aren't. Shame on you. No matter what "services" you might offer, it's not worth it. I will not be giving you any positive reviews.

    I just spent almost 30 minutes trying to get my deceased spouse's account cancelled. Albert gave me the cancellation confirmation number for both his account plan and system mechanic, then told me that I would be receiving a letter in the post in the next couple of weeks with instructions. When I asked to confirm the mailing address, Albert was unable to "because of privacy concerns," so I asked that he confirm the street number (e.g., 1234) that I would give him. He was under "privacy concerns," so he was unable to do that. When I asked how I could… more

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20. CUSTOMER SERVICE

    Your people show no concern only I will send to someone else, I can not help. Maybe hire people who can help

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