AOL Subscriptions and Plans
251 results found
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How many ways can AOL waste my time?
Constantly getting pop-ups for AOL System Mechanic computer cleanup program, so I finally took the time to read about it then enter my billing information. Download failed twice - "An error occurred."
Logging into MyAccount required that I go through 2-step verification.
Clicked into all available "Help" options and nowhere is there a simple email address to express my frustration. (No, I don't want to chat.)
Then had to go through the steps to cancel my subscription to a product I cannot even install.
The only contact method other than chat is this forum, and it clearly states that it…101st ranked -
Stop all the Trump News
Hi - I've been a paying member since the 1990's. IMO, you are giving Trump way too much free airtime whether it be good or bad. I'm sick and tired of seeing all of the drama-infused news being reported by AOL. Please trim down the political news and report facts only. I'm truly thinking of canceling my PAID subscription because you are filling up the news with WAY TOO MUCH political news.
63rd ranked -
I want to stop paying for a service I have not used in several years. It seems that I have to jump through a LOT of hoops to do that.
Make it MUCH simpler to cancel my subscription to AOL. I have not used it for several years and want to quit paying. You seem to be requiring me to jump through more hoops than a Cirque de Soleil acrobat to do that. Simplify the process! I've been a paying member since the days of 5-1/4" floppies and $5.00 a month service!
174th ranked -
I want to cancel aol
How do I cancel aol
44th ranked -
horrible website execution ... i keep getting referred to the same exact pages which were not helpful to begin with in activating AARP membe
time to consider dumping aol all together
174th ranked -
a customer should be able to send and receive emails to aol instead of talking to people from another country
able to receive payments by mail
44th ranked -
Actually give 24/7 services. I called all numbers and was told off closed
Actually give 24/7 services. I called all numbers and was told off closed
44th ranked -
Make cancelling a subscription easier to do.
Talked to Brian who said he was from Dominican Republic, could not get him to understand what the problem was so I finally gave up. It is sad for a computer company the size of AOL to hire employees who cannot speak or understand English.
63rd ranked -
I have been user of AOL for over 15 years - the main thing is for email. This is quickly becoming the most difficult aspect of the plan.
I have been user of AOL for over 15 years - the main thing is for email. This is quickly becoming the most difficult aspect of the plan when it was the reason I used this program in the first place. What benefits for paid subscription when you can't even get decent email (like the free programs). You need to re-evaluate your business objectives
44th ranked -
This is a complaint, I can't find any other way to contact AOL
I had to reset my laptop and had to reinstall a lot of programs, including Outlook (for e-mail). I called tech support (which i pay for) and they set up a new password for one of my e-mail accounts. They said AOL was no longer helping set up Outlook for additional e-mail addresses.
I am NOT HAPPY
j.leber2@verizon.net101st ranked -
hire better customer help, current techs don't understand English, don't understand a deceased person can not pay a bill or respond to text
my husband passed away 5 yrs ago, his account was supposed to be closed, yet when I gave info on a new bank card, it seems there was a problem with them charging it, they sent requests to my late husbands name. I am upset, 4 months past due, I was not contacted that there was a problem, and I have no idea why as my account was closed, so i opened under the special only to find all my account info was correct and there is a past due bill for 4 months... if you hire techs who understand…
63rd ranked -
please return my account to the past settings - this new layout is not working with me - joanieandelgin@aol.com
please return my account to the former setting - joanieandelgin@aol.com
36th ranked -
Your new email service to bloke ads is self serving since your company is the one sending me the ads
Give your ad blocker away gratis since you are sending me the ads
63rd ranked -
Clear-easy/functional access to plans with comparison charts
20230926
Upper Management, AOLThere is certainly no loss of examples of purposeful/unplanned/unknown irrational decisions in business and AOL is not exempt.
It is certainly beyond me that there is not a simple, easily accessible path to find the available plans, singular and bundled, on you web site.
Even your employees appear to be totally unaware of such a process.
To also require the customer to be on a plan before being able to communicate or chat with someone to potentially find that information also does not make sense.I recently had an issue with my AOL mail.…
101st ranked -
McAfee subscription is not being renewed
I've had McAfee through AOL since 1999, and all of a sudden I get a message that in order to use McAfee, I need to pay for a subscription. I am already paying for a subscription. McAfee says they can't find my account. AOL says my account is active. I am paying for something I can't use. I tried to cancel, there is no cancel button. I tried uninstalling. I still get pop ups saying my computer has issues but can't run a scan without paying. I've tried to fix this for one year.
101st ranked -
you need to accept a prepaid card for fee some do not own a credit card
you need to accept prepaid cards, people are getting rid of the credit card do to high interest rate and would rather pay with a prepaid card so it is also safe and you do steal peoples credits cards.
101st ranked -
A more balanced approach to news would get my vote and dollars. I am tired of inuendo being called news.
Report the news and and skip the liberal narrative..
36th ranked -
Lower Pricing
I don't need or use any of your extra services. I just want email capability. Otherwise I will need to look at other email services.
5th ranked -
These 'perks' are worthless. Drop the monthly rate and improve service !
These 'perks' are worthless. Drop the monthly rate and improve service !
12th ranked -
I am being charged for aadvantage Essential and I want to cancel it. I never signed up for it.???
I am being charged for Advantage Essentials. I never signed up for it and do not want it. I want to keep my Compuserve with the completely Free McAfee.
63rd ranked
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