Skip to content

Assist by AOL

← Customer Feedback for AOL


Help us improve Assist by AOL

We invite you to share your thoughtful and specific feedback with us. At AOL, we strive to improve our product offerings and we often use the most popular suggestions to make positive changes!

Please note: This forum is not monitored for any support-related issues. If you need assistance of any kind, please visit our help site.

How can we improve?

(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

174 results found

  1. Don’t hang up on a PAYING costomer

    86th ranked

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    0 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  2. Thank You !

    This isn't an idea. I wanted to give feedback on my technical support person, Mike. My e-mail had been hacked a few days ago. Mike talked me through and helped get this problem resolved. I told him he was my hero. It wasn't an easy fix, but Mike explained everything in a simple way, and he was also patient as I wasn't all that speedy with what I needed to do. Thanks again, Mike !

    86th ranked

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    0 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  3. CANNOT SIGN OUT OF MY AOL ACCOUNT

    I HAVE REPEATEDLY REPORTED THAT I CANNOT A SIGN OUT OF ANY OF MY AOL ACCOUNTS TO SIGN IN ANOTHER ONE.
    I HAVE CLEAN COOKIES AND CACHE FILES TONS OF TIMES. IT DOES NOT HELP- I MUST USE A DIFFERENT BROWSER FOR EACH ACCOUNT. YOU ARE A DISGRACE AND DO NOT PROVIDE TECH SUPPORT, NOR YOU FIX ANYTHING.SINCE YAHOO HAS AOL EVERYTHING IS A DISASTER, NOT BETTER

    86th ranked

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    0 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  4. AOL slacking badly about chasing senders of BOGUS spam AOL emails

    AOL won't pay any attention to this !!!
    Hey AOL how come you don't care one **** bit about chasing down senders of bogus AOL spam emails !!! We know It's the reason you don't allow for DIRECT email correspondence with AOL !! And so you think all those ridiculous help articles are of any value? NOT !! Such a lack of service to we AOL customers !!!

    86th ranked

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    0 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  5. Tech support at AOL have no idea what they are doing. They could not even resolve an AOL bug issue

    Tech Support people cannot even resolve an AOL bug issue. I am literally paying for a service on AOL that I cannot use. AOL SUCKS I want a large adjustment as AOL is preventing me from operating my business due to their AOL Issues. How am I supposed to access my Saved On My PC folders to conduct business? Experts in BS maybe but not in tech.

    86th ranked

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    2 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  6. How do I recover deleted "Saved Mail"?

    How do I recover deleted "Saved Mail"?

    86th ranked

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    1 comment  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  7. Suddenly alerts/notifications only functioning on iPad

    Suddenly I only and mostly receive notifications (from AOL app) on my iPad, and almost no more on my iPhone, and I turned off and restarted, nothing works, I didn't uninstall. In other words, now I receive frequently on my tablet, and now I can't receive on my iPhone, unless I turn it off, and now there's a discrepancy, it's not balanced. Please improve and enhance app.

    86th ranked

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    0 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  8. como puedo indexar mi pagina en aol

    Mi pagina es iphone-playstation-gaming.com
    Gracias por su respuesta

    86th ranked

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    1 comment  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  9. HOW TO STOP THE TECH POP-UPS

    STOP THE POP-UPS ON THE SIGN ON SCREEN!!!!

    86th ranked

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    0 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  10. Please let me know how I can get rid of the "IN THE KNOW" feature on my system. It is extremely annoying!

    Please remove the "IN THE KNOW" feature from my system. It's extremely annoying and I have no interest in anything put out on it. Thanks!

    86th ranked

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    0 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  11. I’ve tried calling numerous times: PATHETIC!!

    No one ever answers!! I’m embarrassed that I have an AOL email address. You SURE DON’T hv Customer Service High on Your list!’

    86th ranked

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    0 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  12. AOL news item showing Sen Carl Levin

    Dear AOL, you are showing a photo announcing the passing of Sen Carl Levin, however, the file photo you're using is former Rep Sandy Levin, his brother. SANDY LEVIN is very much alive! PLEASE correct this and post a photo of Carl Levin, NOT Sandy Levin!!!

    86th ranked

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    0 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  13. How does this person get away with these types of posts and profile name?

    TR💩MP🍄DUMB🍑PÓS💩MOTHERFÙCKER

    Posts (6)

    Reputation (130)

    Posted
    27 seconds ago
    A Narcissist will kill and destroy all he can for his glory...🙉...The freåkìn' ídìot One-Term LOSER TWICE-IMPEACHED ex-president 🍊 Fåt🍑scumbag POS💩Motherfúcker is same as HÍTLER was both bunker boys and policy in end...😂😅🤪😜...

    Posted
    29 minutes ago
    L😂😅🤡😶🙃L......This is what it looks like when our government has been taken over by a Mafia crime boss 'ídìot One-Term LOSER TWICE-IMPEACHED ex-president 🍊 Fåt🍑scumbag POS💩Motherfúcker'...😂😅...

    Posted
    3 minutes ago
    The freåkìn' ídìot One-Term LOSER TWICE-IMPEACHED ex-president 🍊 Fåt🍑scumbag POS💩Motherfúcker only hired and kept the BEST PEOPLE around him...🤗🤗🤗...the BEST CROOKS!!!..😂😅🤪😜...

    Posted
    18 minutes…

    86th ranked

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    0 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  14. i can't log on to FREE game, what the ****????????

    can't log on to FREE games, WTF?

    86th ranked

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    0 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  15. Make it simpler to change passwords, edit personal information, recover account. Yes, make options more user friendly. Not being able to ac

    1. Make it simpler to change passwords, by allowing the input screen for the validation code to remain visible, while retrieving a verification code.

    2.Also, allow much more time to retrieve the verification code to input onto a screen, which should not disappear, (as noted in 1. above), while leaving the page to go into the recovery email for the verification code.

    The option now assumes a person has two different devices to work from. That is sometimes the case, but which is not the case for me now, or others.

    86th ranked

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    0 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  16. Stop sending me these pop ups. By now you should realize I do not want to subscribe.

    Saturation advertising is counter productive. You would t would think after sending me SOOOOO many ASSIST pop ups, I am not interested. These are annoying and interrupt my work. So help me if they continue I will cancel my subscription.

    86th ranked

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    0 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  17. Why is AOL a haven for hostile MAGA supporters

    86th ranked

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    0 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  18. This MacBook Air has been unable to sign on for email for two weeks. I installed at the MalWare option in order for the technician to help m

    Give us time to tell you what is wrong, and why we are SOOO frustrated. 4 of 5 of my Mac products get email fine. ONE is not allowed on to get mail. This started after I installed MalWare option in order to get the technition to get the mail. Then he came up with some way I have to "Generate" a new email code, and I can't remember how to do that. I have an upgrade subscription, and the "HELP" option tells me I'm not allowed to use it. Why can I not get tech support ????

    86th ranked

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    0 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  19. ANNOYING

    PLease remove me from your assist email mailing list. You would think by now you would have got the message. I do not want nor desire assist .I have been with you since the very beginning and I am a long time customer. I am thinkiing about
    switching. It is very, very, very annoying. Unless you want to lose a long time customer REMOVE ME

    86th ranked

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    0 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  20. Someone has been trying to send me an email form their yahoo account > we have spoken on the phone and they do not arrive in my inbox.

    fix it.

    86th ranked

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    0 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
1 2 … 5 6 8
  • Don't see your idea?

Assist by AOL

Categories

Feedback and Knowledge Base

(thinking…)