AOL Mail Norrin
Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.
Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.
1419 results found
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email displayed in popup renders mail useless (MacBook)
On opening a new email, I regularly get presented with the message in a borderless popup window. I cannot reply to the message. I have to go out of email and back in.
This happens on my MacBook Pro running MacOs 11.7.10.
Fortunately it doesn't happen on my iPad.
Utterly useless!
963rd ranked -
Difficulty Finding Attachment
When a sender has an attachment to their message IT MUST be accessible within the senders message. I had an initial message with several replies going back and forth and on the latest reply, the sender had 2 attachments but I could not find them. I finally scrolled down to the bottom of the page and found them below my initial message. THIS IS EXTREMELY CONFUSING AND UNACCEPTABLE.
963rd ranked -
Let us manipulate the text by color, word features, emoji, pics, italicize, highlight, et.
I see lots of suggestions (demands?) because this is soooo disappointing, but I keep looking to see if you have improved anything. I don't see that you are improving! I want to manipulate the text, choose a color for the text, be able to highlight, italicize, add emoji, add pics, It's the moden age!!!!!!! This is sooooo antiquated. Do something !
963rd ranked -
Sort emails alphabetically
Sort emails alphabetically
237th ranked -
The Previous AOL worked very well for me. Go back or I will go to GOOG.
I have been on AOL for many, many years. The new system does not work for me. I would like to go back to the old system.
Without reverting to the previous system, will be forced to move to another email system.677th ranked -
this new email is terrible. I have to re-read everything to find out what the last message was from whoever is getting back to me. Not good
Whoever invented this new aol email just made a change for the sake of change. Not a good thing at all. When I get a response from someone, I have to re-read everything to find out what the last message that was sent when I am emailing with someone back and forth. It seems a lot of people are having issues, so why not take the advice and redo this. The old email was better, but if someone wants to change, then do it right. You are like the politicians who will not listen to the people.
963rd ranked -
Go back to having a support email address like support@aol.com and the like so customers of the 21st century can contact you easier rather t
Go back to having a support email address like support@aol.com and the like so customers of the 21st century can contact you easier rather than having to phone call you as it's waste of their time and yours.
518th ranked -
Stop the automatic link previews!
New email automatically inserts link previews when composing. That's not how email works. It isn't a blog post. Turn that nonsense off!
677th ranked -
It is NOT an IMPROVEMENT when you REMOVE THE BASIC FUNDAMENTALS USED to Write an Email.
IN OLD AOL EMAIL, WE HAD...
A long list of FONTS to choose from
We had more options on SIZE OF FONT
Old AOL had a larger choice of COLORS of FONT to choose with the OPTION to ADD PERSONAL COLORS
We could place an email IN A NEW WINDOW!
We could CONTROL the SIZE of the WINDOW and the PLACEMENT
****When SENDING an Email, we typed the first few letters of the email addy and the EMAIL APPEARED. NOW a NAME appears. If we are writing an email, the NAME SHOULD NOT APPEAR IN THE SENDER BOX ....THE EMAIL…
518th ranked -
963rd ranked
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Do NOT remove the email stationary
I noticed the email stationary is gone from the AOL app, it is also gone from Yahoo Mail as well. I am asking that you leave it alone on AOL Mail. It is a feature I use often and I am already very unhappy with the new webmail. If you take this away from me I will make the switch to Outlook.
677th ranked -
shaking page
Why does the page shatter when I first open mail? very annoying
963rd rankedHi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it? We're also available on X @AOLSupportHelp.
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stop trying to make me buy a wider aol. never going to happen. remove the ad. I will inform verizon, it is them that I pay, not aol.
stop trying to make me buy a wider aol. never going to happen. remove the ad. I will inform verizon, it is them that I pay, not aol
677th ranked -
adjustable field for incoming email address
I would like to have the ability to resize the incoming message fields. There are times when I want to see more of the email address and less of the subject
963rd ranked -
Dear AOL
You must have unlimited server space since you make it difficult for users to delete their mail in batches. I sort by sender in my INBOX, i filter by Bed Bath and Beyond, check the all box, to find out its pulling my saved mail as well. WHY. I just want to delete what is in my inbox by sender only. I used to be able to delete by pages but now everything is in one page.1700 emails that i will have to click individually because the is no way to filter and delete in bulk WITHOUT pulling from other…
963rd ranked -
I've copied someone else's previous comment, because AOL says it can't add my vote. Please place attachments on the top again. On emails tha
Please place attachments on the top again. On emails that get multiple replies you have to scroll all the way down to find the attachments instead of being on the top showing the most recent sent like before the updated look. really annoying This is a copy of someone else's idea. It expresses my sentiments exactly!
963rd ranked -
contact list add comma separated email address
Allow multiple, comma-separated email address to be pasted into a contact list (WHY, in a LIST, implying the need for multiple email addresses, as opposed to a CONTACT, would AOL limit the add address field to MANUALLY TYPED ADDRESSES ONE AT A FREAKING TIME?????????????????) Jeez Cmon
424th ranked -
The New Update on AOL is not functional !
I WANT MY OLD AOL BACK. We do not like the new update--it's inefficient, takes twice as long to do something simple, Now my feed is filled with ads that require a click to close. Bring back the former.
963rd ranked -
Spam Filter Broken
What has happened to the Spam filter? Legitimate email is getting inexplicably place in Spam while in the middle of an on-going conversation. On 25 April, a person we were communicating with via email, sent us a follow up message. This message went to Spam without our knowledge. The person sent 3 more follow up messages, each one expressing an increased level of frustration. We also sent 3 messages because we had not heard back from the person. Today we received a very snarky email in our inbox from that same person COMPLAINING WE WERE NOT ANSWERING HER EMAILS. At…
129th ranked -
Restore to Sent Box
I accidentally deleted an item from the sent folder and then found I could only restore it to either a dedicated folder or put it in the inbox (where it doesn't belong). I created a special folder, but it would have been nice to just be able to send it back from where it came from (the sent folder). The AOL Support team on X (formerly known as Twitter) says that it's working as intended.
963rd ranked
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