AOL Mail Norrin
Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.
Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.
1353 results found
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Please reinstall/reinstate contacts category and the ability to insert JPG photos into e-mail.
Please reinstall/reinstate contacts category and the ability to insert JPG photos into e-mail.
35th ranked -
Please restore classic AOL. My old emails won't load. I am in a panic
I am horrified,, very upset that I can't load old emails on my iMac.
64th ranked -
Why Am I Being Forced To See A Grouped Email Inbox?
WHY am I only allowed to view my inbox in a grouped by day, week and month view? I just want one list, able to be sorted by newest on top, NO grouping, NO separations by time, day, week or month. I genuinely, literally CANNOT READ MY INBOX in this type of format and there is NO option to see it the way it had always beautifully been before Yahoo, an Awful email provided, took things over. Can someone answer this for me so I can actually read my email's inbox please? AOL ADMINS? Ane please dont' mark this, as…
191st ranked -
Outdated AOL How To Documentation
Your (?) to get you to a search & query on how to find or fix things, customize things is 100% outdated for the users you FORCED to take on this new, unimproved, horrid new design. EVERY answer on how to via AOL's how to pages, are for the WONDERFUL & normal AOL email version, which I was, without my knowledge or consent forced off of. Not one of the AOL Documented Pages on How To do, find or customize anything is based upon this God awful "non-AOL" type of email or care for their very old (decades) loyal users…
122nd ranked -
22nd ranked
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Go back to what works
Replying to an email puts your reply at the bottom instead of on top like its the next in the string. Email list should not have the long gaps between each email. To many problems to list. Original layout worked why would you not improve what you have? Take a lesson from the porsche 911. New version blows.
33rd ranked -
I need to open email in separate page. I often need more than one email open and still search inbox for more emails
open each email in page separate from inbox and still have access to inbox and other emails opened to compare data from the multiple sources of separate individual emails when necessary
191st ranked -
messages fail to load
Not sure what is going on but each time I attempt to open aol messages using my computer, I keep getting asked to pick a theme and font. When I do, it says there is error and my selections don't save. On top of that, when I attempt to look at my messages, my emails don't load. It says an error occurred while trying to fetch messages. When I hit retry, I keep getting the same message.
472nd ranked -
New EMAIL is a step backward. Plain English replaced by icons, no insert capability or change background color of copied text
Simply revert to the old email format. What isn't broke doesn't need changing.
71st ranked -
I want the old lay out, it worked for me and now I have to spend time learning this one. Rediculious.
I want the old lay out, it worked for me and now I have to spend time learning this one. Rediculious.
277th ranked -
Bring back the old e-mail. Just had a blank window that said that I have nothing to see here while it showed 9 new e-mails.
BRING BACK OLD EMAIL AND GIVE ME A CHOICE WHICH ONE TO USE LIKE IT USED TO BE.
115th ranked -
go back to classic now!!!!
N. O. W!
43rd ranked -
Where is the insert icon? I cannot insert pics now? That is helpful. Yes, that was sarcasm. The more I use this the more I hate it.
Seriously have not found a new feature that makes it better. I will be spending my holiday weekend getting new email. YOU SUCK!!!
91st ranked -
Too much searching around for commands. Delete at the top. Send, reply at the bottom. Finally saw the print icon. Why are the controls no
Too much searching around for commands. Why not place all command buttons at the top like Word? some are here, others are there. some are hidden
318th ranked -
NEW AOL MAIL FEEDBACK
I like the old format. It is easy to work with. Old format was friendly and easy to work with.
51st ranked -
More steps to do the same thing is NOT an improvement.
Having things on the bottom and the top is NOT convenient. Having to search instead of scrolling to find the folder to put your emails in is NOT faster or user friendly. Having the send button on the bottom stinks. I liked everything across the top, easy to see and use. This format is atrocious.
25th ranked -
I stayed with AOL for years because it was different and personal. Shopping for a new one now.
This looks like google, completely impersonal. The links do not work and spellcheck is gone. So am I.
140th ranked -
Might as well use g.mail, it looks the same, boring impersonal. Links do not work.
Return to the old version.
175th ranked -
Change it back!
You cannot make your version better. It is a mess. The old version is much more superior than this new one. Listen to your customers and put it back the way it was. People do not need any more stress in their life and this is causing everyone stress.
36th ranked -
Change for the sake of change is frustrating.
I don't like your new color schemes and I can't directly delete a mail without taking extra steps. Why do you have to change a system without adding any extra benefits. It just keeps your programmers busy. Maybe they should be let off.
318th ranked
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