Skip to content

AOL Mail Norrin


This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!

Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.

Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.

1144 results found

  1. email sort by sender

    Bring back the email sort by sender.

    554th ranked

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  2. It would have been helpful if you warned us ahead of doing the update . How was I going to see your email about this if I couldn’t get into

    Prior notification of major security updates that make it impossible to access my email. I was concerned I had been hacked. How was I supposed to read your email about this when I could not access my email???

    554th ranked

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  3. Stop screwing things up so you can charge more for help services.

    Did it ever occur to you to tell us about this Mail fiasco 3 days ago? That's when both my wife and I stopped getting mail.

    The "genius" who decided for all AOL users "to keep our information safe" should be fired. Just brilliant. When are you idiots going to figure out that preventing legitimate users from accessing their information is not "security." it's stupidity.

    Oh yeah and your customer service is essentially non-existent.. What a joke.

    Steve Shaw
    sgshaw@aol.com

    On Friday, October 25, 2024 at 10:36:13 PM EDT, AOL Mail mail@email.aol.net wrote:

    AOL
    Hi AOL Mail member,

    We’ve noticed…

    554th ranked

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  4. I stopped getting mail today. This happens about once a year but this time I can’t fix it. How can I get help? I have had AOL for many years

    Don’t quit my service every year! I am elderly and don’t know how to start getting my mail when you stop sending it! Please help!

    554th ranked

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  5. You suck

    1.You send me a text to prove it is me but you have somehow kept my email and password saved and I CANNOT delete it; 2. So ANYONE can access my email. YOU SUCK

    554th ranked

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  6. All of a sudden we have to Verify every time we sign into email, quite bothersome.

    your keep me signed in check box does not work, I do not want to have to sign in every time.

    554th ranked

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  7. Why am I suddenly getting a lot of spam emails? I've created filters for them to go straight to trash however they just keep coming!!

    What has changed? in the last 2 weeks I've had one spam email after another. As fast as I create a filter more arrive!! It is taking too much maintenance....why the sudden change???

    554th ranked

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  8. I do not want to see another Harris/Walz ad. They are horrible people that will never get my vote

    AOL is obviously bias when it comes to this election. You have been told time and time again to stop showing me anything that comes from HARRIS/WALZ and you just do not care. Stop this immediately.

    554th ranked

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  9. Frequent sign in failed errors

    I use the Samsung email app & K9 mail app on my phone. I have been getting frequent "sign in failed" notifications after having been signed in for a few days & I have to sign back in. This has never happened before in all the years I've used my phone.

    554th ranked

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  10. I have been on hold for 55 minutes! I need a call back

    My idea would be more customer service representatives.

    554th ranked

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  11. 554th ranked

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  12. 554th ranked

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  13. you are blocking my emails from my company for no reason

    you are blocking my emails from my company for no reason

    554th ranked

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  14. Stop forcing me to reset my password. If I change it, it will be the second time this year! This is an unacceptable!

    Just let me be. Don't overreact about security. Forcing me to change my password frequently creates unnecessary crisis. Makes me think twice about me continuing my relationship with aol.

    554th ranked

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  15. fix sensitivity of checking off box to delete emails, you fowl one you have to start over checking them all off again!

    fix sensitivity of checking off box to delete emails, you fowl one you have to start over checking them all off again!

    554th ranked

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  16. AOL junk mail screening losing effectiveness: Case in Point: Harbor Freight emails... multiple per day.

    In recent months, the volume of obviously junk mail passing AOL's spam filter has increased. I have been AOL email user since 1994. Maybe it is time to switch to another email service. Harbor Freight is one repeating offender.

    554th ranked

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  17. group by sender

    i cannot group by sender, tried everything - most annoying

    554th ranked

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  18. new emails not appearing on my iphone and in outlook on my pc

    you changed something and now I can't see new emails on my iphone, but get bulk and trash, and all the new emails to my outlook were disappearing as soon as I looked at them, and now I am not getting them on my pc. PLEASE change back whatever you did so I can see emails. even on aolmail, I am not seeing any new emails.

    554th ranked

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  19. The text is too small, even with the large text enabled.

    You should have an option to zoom to the size text that is most comfortable for you.

    394th ranked

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  20. blocking duckdns phishing email bombing

    duckdns is a free dynamic dns service being used to send out mass phishing emails.

    554th ranked

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  • Don't see your idea?

AOL Mail Norrin

Categories

Feedback and Knowledge Base