AOL Mail Norrin
Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.
Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.
1316 results found
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You say we can switch back and boo hoo our leaving but you slam us back to the so called improvement.
Give us the choice to revert to the classic version that does not immediately restore the new horrible persistent version that is constantly being forced upon us. And there's that weepy sad to see you go and then we are whipped back to the new awful version. A frustrating waste of time.
504th ranked -
autocorrect spelling while typing
WHEN are you going to restore AUTOCORRECT SPELLING WHILE TYPING???? It works here. It is essential to have this function restored when typing an email. Four autocorrects just showed here as I was typing. Absolutely essential.
504th ranked -
Keep the classic as it is and only modify it slightly where is needed most.
Your old format has been perfect. you don' need to change for the sake of change.
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The new AOL Mail format does not allow for editing addressees in the CC or BCC windows.
Please fix this fault or return to the old AOL Mail format.
504th ranked -
New Address Book
Your new Address Book is Horse ****!!! You eliminate the ability for us to separate the type of contact to a selected group of contacts. Attorneys, Bankers X type of customer, family, etc. You is the idiot that came up with this idea!! the secret to using a data base is to be able to sort it by predetermine sub lists. That is what we had. Some stupid decision maker took this away from us! That was a stupid move. It motivates us to leave you system!!!
504th ranked -
FIX AWAY MESSAGE/VACATION RESPONSE--IT DOES NOT WORK
FIX AWAY MESSAGE/VACATION RESPONSE--IT DOES NOT WORK. This means when client emails me and I am out of office or on vacation it just looks like I'm an *** or ignoring them. UGH. I can set it up but when I test it sending from a different email, no away message comes back.
504th ranked -
deleting emails
Something weird is happening - when I select a few emails to delete, it also deletes other emails that weren't selected. Then I have to spend time going into trash to put those back into inbox. Since you are forcing users to use this horrible change with AOL I'll continue to post glitches because THERE ARE A LOT OF THEM!!!!! This was never tested by people who actually USE AOL!!
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News article font Issue
Prefer a more solid looking font in news articles, etc., that can be enlarged.
504th ranked -
Remove the day of the week ie 'Today, Monday, Tuesday.. etc.
How can you eliminate days of the week ie 'Today, Monday, Tuesday.. etc.
504th ranked -
addional labels
Label the Reply, Reply All and Forward arrows. Helps old ***** like me.....
504th ranked -
Multiple Issues with New Email
I am listing most of the issues with the new email that I find aggravating, confusing or needlessly complicated
1) Address Book--seems to sort by default to First Name. WHen I switch it to Last Name, it eventually loses my sort and reverts to First Name
2) Address Book---why is "delete" not there when you are reading an email from someone and their info is in the sidebar. Even if you click on Edit, the "delete" option is not there
3) EMAIL---I have an auto sign to my emails that is my name and address. If I delete that manually,…
504th ranked -
customer service
I talked to AOL twice. First time he didn't know how to allow me to copy my TO: emails to BCC: emails. 2nd call she was able to figure that out. But the real critical problem is I need to copy all my emails in my contact list (over 200) to Word and Excel. I was told I would have to copy each email (over 200 of them) to where I want them to go. I cannot believe that AOL doesn't have a function in this time of technology to do it simplier. I was able be do before your…
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Can't Send Email To Cell Phone
With Old AOL Email I was able to send a text message to a cell phone. As an example: 2123222935@vtext.com (for Verizon). I also can't add an email contact either. Why not? And this is better, go figure!
504th ranked -
NEED SEPARATE WINDOWS or Pop out for Emails so I can compare multiple emails. (admin said use "box" near printer Icon but no such box!)
NEED SEPARATE WINDOWS or Pop out for Emails so I can compare multiple emails. (...previous admin said use "box" near printer Icon, but no such box exists...)
504th ranked -
Bcc
REALLY need to be able to set myself as a BCC. I use my phone, a tablet, and my desktop computer to access my email.
Impossible to have clear communication without this feature.
PUHLEEEEEEZE!!!!!
504th ranked -
everytime I search the send button
In classic the send button was on the top, I want it in the new version to.
When I finish with write the mail, I always push the new mail button.
I dislike that the send button is at the bottom.504th ranked -
message count
For some reason on the new mail, it no longer tells me how many E-mails I have precisely. on the older one it would tell me I had 7052 new E-mails, now it just says 7.1k, which isn't helpful if I want to use that number to figure out if I've gotten new mail or not, my desktop has plenty of room for a bigger number, can this please be returned to the way it was before.
504th ranked -
"Enter" key stopped working to add a line break. impossible to add new line and mail is now unusuable
For whatever reason, today, the "enter" key stopped working to make a line break to separate paragraphs, and I don't see another way to do it.
This makes it completely impossible to format emails and fundamentally breaks writing emails.
This needs to be fixed immediately
504th ranked -
Deleted items shouldn't show in the New Mail view.
Deleted items shouldn't show in the New Mail view. Mark them as read when they are deleted, or exclude that folder from the New Items view.
504th ranked -
AOL and Yahoo have been sold by Verizon to private equity firm, Apollo Global Management.
Good luck in continued service. New owners and budget-conscious.
504th ranked
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