AOL Mail Norrin
Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.
Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.
1315 results found
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how to sort spam folder in order of sender?
composed email recipient drop down list doesn't always show all the names in my contact list! I have to go to contacts and click the name to start a new email to them. If this occurs because I clicked the "x" to remove a recipient in the TO box of a new email, please tell me how to get it back to being shown on the drop down list when I type the name in the TO box. Thank you.
504th rankedIf you send email again to an address you clicked the X next to, then they should re-appear in your auto-suggest next time. Please let us know if this is not what you're experiencing.
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MyPrivacy
MyPrivacy should be a general benefit to subscribers free and should be on an opt in basis. You should use this benefit as a marketing tool.
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My computer shows all my email folders in alphabetical order. On my iOS devices, there is a "Saved" folder with other sub folders in Alphabe
My computer shows all my email folders in alphabetical order. On my iOS devices, there is a "Saved" folder with other sub folders in Alphabetical order. I would like the folders on my iOS devices to appear the same way they do on the computer without the "saved" sub folder.
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NEW SORT FEATURE
I LIKE THE ALPHABETICAL SORT FEATURE, BUT IT ALSO NEEDS TO LET YOU START AT "Z". I LIKE TO START AT "A" AND GO HALFWAY, THEN START AT "Z" AND GO BACK THE OTHER WAY. SEEMS FASTER WHEN DELETING SPAM.
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A problem I'm having
My AOL account got hacked recently. I changed my password as a result. I'm not getting any "New Mail", however new mail is showing up in my "Recently Deleted" folder. How can this be corrected? Thank you.
504th rankedSorry to hear about your account being compromised! Updating your password is the first step to recovering it. You can find other suggestions here:
https://help.aol.com/articles/recognize-a-hacked-aol-mail-account
If you're are missing email and finding it in Trash, try this article:
https://help.aol.com/articles/find-missing-emails-in-aol-mail
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I do not like that AOL seemingly can change the layout without my permission. Am I correct that this is true? I like what I like, quit!
So, along with the annoying China based advertising, quit changing the layout format. Now the annoying ad's take up the top of the page each time I open up my email. So freaking annoying. Please stop. And no, I do not want to pay for "ad free" thank you very much.
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Why are you denying customers the 3rd party password needed to access your mail with standard software like Microsoft Outlook?
Why are you denying customers the 3rd party password needed to access your mail with standard software like Microsoft Outlook?
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Harassment or inability to handle modern technology-WIFI extender
Recently, you asking me to log in on my mobile phone several times during the day. Is theis new form of HARASSMENT? You do not provide "Stay Signed " box on the mobile version. Possibly, you atavistic system cannot recognize WIFI extender recently added. Fix the system instead harassing users. Unless HARASSMENT is your DAILY JOY.
Not RUSSIA or CHINA are our enemies by our totalitarian systems504th ranked -
stop erasing additions to draft, mistaking as already sent
try adding to email draft, but system erases, notes already sent. NOT sent. Suspect system mistakes reference recent other emails to same destination, same topic. Need fix problem with AOL email system.
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Bias in your e-mail filters
For years I have received daily e-mails from a Catholic organization. Lately, each e-mail has a banner asking if this message is safe. Is this due to some sort of bias on your part? Each time, I mark it as safe, and the very next day, same thing. Yet, you often miss obvious spam that I have to mark and delete.
504th rankedCould you please let us know if this is still happening for you or has been resolved?
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direct access to email
direct access to email
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Preloading unread newmail
Why the **** do you keep loading subsequent UNREAD new emails for viewing when I have not selected it to be read. Leave it as is (NEWMAIL) until it is selected to be read. I am sick of having to go back and mark 'UNREAD" to preserve the NEW status
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Calendar not functioning - cannot edit or add events
My Calendar not Functioning cannot add or edit event
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The email system is terrible now
The new changes messed me up badly. I lost old mail. The way mail is managed means I have to exit to keep changes. I want to go back to AOL, not previous screen. Did the message get deleted or is it kept? How would I know?
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Traveling abroad- AOL personal verification code since I do not have phone service to get code.
AOL code verification abroad blocks my access since I do not have phone service to get the code. Cruisers check email in ports since they cannot afford phone/internet service. AOL does not give a shiff blocking our access. Maybe providing option to use personal code instead the phone code, would solve this problem? It can be tragic if we cannot get important messages because of AOL courtesy.
504th rankedDo you have the option of using an authenticator app while traveling? Details on 2FA and your options can be found here: https://help.aol.com/articles/2-step-verification-stronger-than-your-password-alone
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hello, since the new version, searching has become more difficult, impossible to filter for example to display only sent emails, amo
hello, since the new version, searching has become more difficult, impossible to filter for example to display only sent emails, among new ones only. now when we do a search it gives us the result for everything.
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The New Email Highlight Moves Down a Dozen Lines After Closing Emails.
Please fix the bug that causes the email highlight to move down a dozen lines on the New Mail page after closing read emails. This bug misleads users to see the 12th or so line of New Mails as the most current or most recently received email.
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Marking emails safe and stop delaying them for 12 hours
Your Spam detector keeps blooking emails that I receive from customers every day. It also holds it for 12 hours before sending it and then has a red highlighted area that says
CAUTION: This email originated from outside the organization. Do not click links or open attachments unless you recognize the sender and know the content is safe.
What happened to the CLICK HERE IF YOU KNOW IT IS SAFE option? it was on the old mail system for years - I need my reports on time not 12 hours later or in the spam folder.
please give me a…504th ranked -
Signature on/off option
I want to be able to turn my signature on and off with a click when composing an email instead of having to go into settings. Thank you!
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I want classic MAIL.
Why are you changing mail format? AOLs Base is 50 yr Olds and older. Why are you chasing us off. If it's money give us something useful!
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