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AOL Mail Norrin



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Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.

Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.

1103 results found

  1. LET THE DAMYUMM PAGE OPEN AS WIDE AS THE EMAIL!!!

    I AM NOT SCROLLING BACK AND FORTH TO READ MY DAYUMM MAIL.

    FIX THE SHYT OR I WILL LEAVE!!!!!!!!!!!!!

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  2. BRING BACK THE CUSTOM DICTIONARY!!

    BRING BACK THE CUSTOM DICTIONARY!!

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  3. email preview no longer working

    Email Preview Pane No Longer Loads the next email after delete

    When in preview mode: Emails listed on the left and email body and text on the right. After reading the email and press delete, the next unread email will no longer load without having to manually click on it. Was this a new, recent change? This seems to have started a few weeks ago from 8/01/2024. Please fix this, as it's very annoying to have to click every time to get the next email to load.

    886th ranked

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  4. The identify the pictures is not working right. It tells me I made too many attempts the first time I did it. I had the right answers.

    It rid the of the identify the pictures. It is not working. The first time today that I tried to sign on, it told me I had made too many attempts and to try again tomorrow. Nonsense. I had only tried once, and my answers were right. It happened again right now. I already have a password and you text me. Enough is enough!

    886th ranked

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  5. 886th ranked

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  6. Allow users to change the order of labels

    Allow users to change the order of labels such as Inbox, Sent, Spam, Trash, etc, so they can be easily accessed by how frequently they are used

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  7. Close out my message when I click "Keep As New".

    Gmail already has this feature and I really like it!

    886th ranked

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  8. Please add email function to choose to encrypt a msg, & attachments

    security needs are becoming tighter. Find that others are sending me encrypted msg. re: financial and health. But i cannot respond likewise

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  9. Composing email starts in English then changes language.

    Why does a new email start typing in English then change to something that looks like Russian or Turkish? I can't find an email setting in AOL to force it to write in English.

    886th ranked

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  10. By asking to join community through AOL pop up

    I keep getting an AOL pop Up that says to join the community to share your opinion and get unlimited access to all features and conversations.

    886th ranked

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  11. Sort Glitch

    "Oldest on Top" sort omits latest emails which do show up on "Newest on Top."

    886th ranked

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  12. I hate the new method to show unread mail.

    Go back to using bold lettering to show unread mail.

    886th ranked

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  13. make billing and cancel easier to find!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    Locating my plan vs other plans and ability to cancel is virtually impossible to find. AOL continues to be most irritating and have never been at all pleased with it, but just stuck.

    886th ranked

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  14. Email change language

    The email that I received turned to Greek in the computer, both on AOL Desktop Gold and AOL website. ALready did troubleshooting as necessary. ON the other hand, the same email on the phone is still in English. Even the preview of the email in the computer is in English but when opened, it goes to Greek.

    886th ranked

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  15. Vacation Auto-Reply Option Unavailable

    I see no option to set up vacation auto-reply under Settings. There is no "More Settings" on the menu--as there's supposed to be according to the Help section!

    886th ranked

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  16. Post server and service problems, and major changes, so we can anticipate outages

    Other large companies have a dashboard that shows the status of their various services. Can't you have something like that, so we don't have to rely on sites like DownDetector that show problems across the country, when they may only affect specific regions, or specific services.

    886th ranked

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  17. regular expressions in filters

    Add Regular Expression function to Filters.

    Regular Expressions are essentially a user-accessible programming language that makes Filters more precise/accurate/powerful.

    For example, "John" is not the same as "John Smith", but, if I ask for "John", I get both, plus "John Jones", etc. But, "^John$" means just "John" on the line.

    RegEx may also significantly speed up AOL's processing and reduce the number of filters people want, which reduces AOL's processing load. For example, "Home *Warranty" (notice the " *" which matches zero or more spaces) matches "HomeWarranty", "Home Warranty", and "Home Warranty". This is very useful for rerouting junk mail…

    886th ranked

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  18. Documentation for Filters

    The "Filters" documentation assumes we know what "From" means (or Send, Subject, etc).

    I receive email From
    "American Home Warranty Affiliate oixsdf@asdflkfd.com".
    If my filter says: If From contains "American"... Will that apply to this email? Or do I have to reference the random string "oixsdf", which changes with each email (and would make filters useless)?

    Are Filters case sensitive? Is
    From "American" the same as
    From "american"?

    Which brings me to a related point - It would be VERY useful, both for testing new filters, AND for catching up with 4500 existing emails, if Filters could be applied…

    886th ranked

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    1 comment  ·  Admin →
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  19. windows xp

    AOL Mail does not work with Windows XP.
    I use the Firefox Browser on my Windows XP desktop.
    In May 2024 I could see my emails using AOL Mail in the browser.
    Now in June 2024 it will not show me all my emails.
    I did open an email, but it would not let me close the email.
    On the right side of the screen there used to be ads. Now that part of the screen is blank.

    Would like to go back to pre May 2024 AOL Mail, or please correct the AOL Mail software so it will work…

    886th ranked

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  20. SORTING functions

    you took away ability to sort mail by sender!!!! what!!! stupid..we should be able to sort in all different ways!!

    886th ranked

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