1141 results found

1. make billing and cancel easier to find!!!!!!!!!!!!!!!!!!!!!!!!!!!!

   Locating my plan vs other plans and ability to cancel is virtually impossible to find. AOL continues to be most irritating and have never been at all pleased with it, but just stuck.

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2. Email change language

   The email that I received turned to Greek in the computer, both on AOL Desktop Gold and AOL website. ALready did troubleshooting as necessary. ON the other hand, the same email on the phone is still in English. Even the preview of the email in the computer is in English but when opened, it goes to Greek.

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3. Vacation Auto-Reply Option Unavailable

   I see no option to set up vacation auto-reply under Settings. There is no "More Settings" on the menu--as there's supposed to be according to the Help section!

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4. Post server and service problems, and major changes, so we can anticipate outages

   Other large companies have a dashboard that shows the status of their various services. Can't you have something like that, so we don't have to rely on sites like DownDetector that show problems across the country, when they may only affect specific regions, or specific services.

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5. regular expressions in filters

   Add Regular Expression function to Filters.

   Regular Expressions are essentially a user-accessible programming language that makes Filters more precise/accurate/powerful.

   For example, "John" is not the same as "John Smith", but, if I ask for "John", I get both, plus "John Jones", etc. But, "^John$" means just "John" on the line.

   RegEx may also significantly speed up AOL's processing and reduce the number of filters people want, which reduces AOL's processing load. For example, "Home *Warranty" (notice the " *" which matches zero or more spaces) matches "HomeWarranty", "Home Warranty", and "Home Warranty". This is very useful for rerouting junk mail that tries to avoid filters, one filter instead of three (or more).

   There are some VERY well-defined rules about how to use the feature, and even libraries that are readily available to implement the feature.

   In fact, I'd be surprised if it is not already part of Spam detection.

   Add Regular Expression function to Filters.

   Regular Expressions are essentially a user-accessible programming language that makes Filters more precise/accurate/powerful.

   For example, "John" is not the same as "John Smith", but, if I ask for "John", I get both, plus "John Jones", etc. But, "^John$" means just "John" on the line.

   RegEx may also significantly speed up AOL's processing and reduce the number of filters people want, which reduces AOL's processing load. For example, "Home *Warranty" (notice the " *" which matches zero or more spaces) matches "HomeWarranty", "Home Warranty", and "Home Warranty". This is very useful for rerouting junk mail… more

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6. Documentation for Filters

   The "Filters" documentation assumes we know what "From" means (or Send, Subject, etc).

   I receive email From
   "American Home Warranty Affiliate oixsdf@asdflkfd.com".
   If my filter says: If From contains "American"... Will that apply to this email? Or do I have to reference the random string "oixsdf", which changes with each email (and would make filters useless)?

   Are Filters case sensitive? Is
   From "American" the same as
   From "american"?

   Which brings me to a related point - It would be VERY useful, both for testing new filters, AND for catching up with 4500 existing emails, if Filters could be applied to previously-received-emails in a specific folder...

   The "Filters" documentation assumes we know what "From" means (or Send, Subject, etc).

   I receive email From
   "American Home Warranty Affiliate oixsdf@asdflkfd.com".
   If my filter says: If From contains "American"... Will that apply to this email? Or do I have to reference the random string "oixsdf", which changes with each email (and would make filters useless)?

   Are Filters case sensitive? Is
   From "American" the same as
   From "american"?

   Which brings me to a related point - It would be VERY useful, both for testing new filters, AND for catching up with 4500 existing emails, if Filters could be applied… more

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7. windows xp

   AOL Mail does not work with Windows XP.
   I use the Firefox Browser on my Windows XP desktop.
   In May 2024 I could see my emails using AOL Mail in the browser.
   Now in June 2024 it will not show me all my emails.
   I did open an email, but it would not let me close the email.
   On the right side of the screen there used to be ads. Now that part of the screen is blank.
   
   Would like to go back to pre May 2024 AOL Mail, or please correct the AOL Mail software so it will work on Windows XP.

   AOL Mail does not work with Windows XP.
   I use the Firefox Browser on my Windows XP desktop.
   In May 2024 I could see my emails using AOL Mail in the browser.
   Now in June 2024 it will not show me all my emails.
   I did open an email, but it would not let me close the email.
   On the right side of the screen there used to be ads. Now that part of the screen is blank.
   
   Would like to go back to pre May 2024 AOL Mail, or please correct the AOL Mail software so it will work… more

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8. SORTING functions

   you took away ability to sort mail by sender!!!! what!!! stupid..we should be able to sort in all different ways!!

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9. How can I mass delete Photos? It sucks that I have to delete one photo at a time. How to Opt out of the photo saving nightmare?
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10. Hello. Your new way of using an arrow to indicate a reply has been sent to an e-mail is very difficult. Can't you just send us our reply?
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11. PAY TO STOP ADVERTISING What Greed Monger came up with this idea??

    What a nice way to reward all of your faithful customers!!! Make them pay to stop advertising that you put in there email. I hope this starts a customer revolt that shuts AOL/YAHOO down. Greed at its best, thanks AOL for rewarding me for being a loyal customer for years. I will be looking into leaving you. Louis

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12. POOR EMAIL forwarding COMPOSURE FROM A LINK IN READ EMAIL

    If I try to forward an email using an email I've read and have been supplied with a new email contact, the automatic population of the linked email for the new person doesn't get added to the new composing email.

    I hope I've said this correctly....Just another critical item to correct or bring back the old format! PRETTY PLEASE!

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13. Give me the ability to delete my alias or at least hide it from sender and receiver. I had to pay to get absolutely no help; unacceptable!

    Give the user the ability to delete the alias. I tried to delete and saved by changes only to have the alias reappear on my sender space in email. Now both my normal email id and my alias show to whoever I am sending email to. This is unacceptable and I want this alias to be hidden from everyone or completely deleted.

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14. Go back to old format or give us a choice

    Simple choice button works best.

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15. Requiring new login to an ongoing session WIPES OUT the search tabs

    Did I say thank you for the search tabs? Thank you for the search tabs. I hope you are still improving this option. Now that my mail is overrun with spam (thanks for that) the saved searches in tabs comes in handy. So what do you do next?....

    You implement a new mid-session login requirement - while I'm ALREADY logged in - in the middle of an ongoing/active session! The result? All my search tabs, which represent placeholders in the work I'm doing, disappear. I really wish the tech folks would STOP trying to save me from myself. There is no world in which YOU know better than ME what my top priorities are. eMail is a tool, often the most inefficient and unstable one I have. I'm glad you at least take me back to my inbox, but you definitely don't take me back to what I was doing. And since I'm not using a public computer and I don't allow anyone else to use my laptop or other devices, I'd thank you not to try to save me from my own better judgement. When I'm done, I'll log out. When I don't log out, guess what - I'm not done.

    AOL, you need to fix this.

    And while you're at it, it would help to have an arrow/scroll function to move left and right through the search tabs. The more you add, the first few disappear into the left margin, only visible again if I close the more recent searches. This is counter to my productivity.

    Another helpful thing related to searches would be the ability to drag and drop search tabs (as with browser tabs) so I can order them in a way that facilitates my objectives.

    Thank you. I am glad you keep trying to improve AOL. Its just very frustrating when changes are rushed and obviously not well thought-out. Just as it is frustrating when the design is changed in such a way that it REMOVES options instead of simply providing additional options. There is definitely something to muscle memory, and that is a big part of the reason people don't appreciate changes especially in the TOOLS they use. This makes the human less efficient. There is a better way to make improvements to a product that doesn't involve derailing and alienating your customers.

    Did I say thank you for the search tabs? Thank you for the search tabs. I hope you are still improving this option. Now that my mail is overrun with spam (thanks for that) the saved searches in tabs comes in handy. So what do you do next?....

    You implement a new mid-session login requirement - while I'm ALREADY logged in - in the middle of an ongoing/active session! The result? All my search tabs, which represent placeholders in the work I'm doing, disappear. I really wish the tech folks would STOP trying to save me from myself. There is… more

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16. Pouvez mettre une planification des envois de mail , merci .

    importante

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17. Support spell checking in languages other than English. Believe it or not, AOL, some people in this world are bilingual.

    Support spell checking in languages other than English. Believe it or not, AOL, some people in this world are bilingual.

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18. contacts issue

    Contacts Suggestions not responding

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19. Kindly remove the lines on the left hand side whenever there are replies on an email.

    Kindly remove the lines on the left hand side whenever there are replies on an email.

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20. Add a capability to receive only email in inbox that is on contact list-otherwise put in spam folder-all automatically
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