AOL Mail Norrin
Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.
Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.
1464 results found
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fix 2-step verification calls. don't come through the first time
I actually like 2-step verification. I want to secure my account. However, when the calls don't come through I feel like you are trying to force me to use text or some other way, like what's app, that I don't even have! Get rid of the choices that DO NOT APPLY and get the phone verification fixed.
321st ranked -
How can we prevent 2-factor authentication? (You know, the "feature" that locks you out of your account permanently)
Make it easy for the user to opt-out of 2-factor authentication. I have heard that there is a way to opt-out, but I have never seen a way.
369th rankedHi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
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get rid of that 24/7 help at upper right
every time i hover mouse over it it appears and it's very intrusive. put elsewhere/make smaller/ or something. i'm sick of looking at the pop-up option every time my mouse is up near that part of the screen. thx
369th ranked -
why does aol block documents from scanner to my e-mail, How to resolve
why does aol block documents from scanner to my e-mail, How to resolve
442nd ranked -
Login issue
At login AOL presents: “You will scan a QR code to sign in with a passkey". When I click for the QR Code, I am presented with a case and clicking a flash drive where the QR is supposed be and passkey to create.
I do not see any QR code scan, And the passkey I have created is accepted by my other browsers, mobile phone etc. How come AOL does not provide passkey fill out circles for me to type in my passkey numbers. This all a complete waste of my valuable time even after providing my email address…
321st rankedHi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
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Can"t access my Aol from my Ipad since the update! AOL STINKS NOW! Moving!
Can"t access my Aol from my Ipad since the update! AOL STINKS NOW! Moving!
540th ranked -
what happened to the stock market index on the Home Page
The AOL Home Page used to show the stock market indexes but that has disappeared from the Business section all of a sudden. PLEASE put it back!!
540th ranked -
Having multiple issues with my email
I'm having multiple issues with my email. Up until a few days ago as I would view my new mail I would simply have to click the BLUE Button next to each email that I was not interested in reading and it would sent directly to Old Mail and removed from the New Mail page. It helped move my emails quicker. Now when I click on the Blue Button next to the email it turns to a grey color but remains on that page unless I refresh the page. My second issue, I get multiple emails from certain sites every…
442nd ranked -
show llist of e mails
your email sucks im lose the list and cant get irt back what is up with that
321st ranked -
Your spam filters keep misdetecting totally legit long-established email senders as spam
Your spam filters are imperfect. You're extremely good at detecting almost all spam; thank you for that. However, bizarrely, quite often you decide that someone I've emailed with for many years is spam! How can that happen? At least you do send it to me, with a note saying we think this is spam; so then I tell you it isn't. But my puzzle and annoyance is: How come your filters ever got the idea in the first place that someone I've emailed with for many years - an employer, in one instance! - could possibly be spam? Please look…
369th ranked -
calendar
In the calendar, please restore the ability to see the entire event not just the first line.
279th ranked -
I am not amused.
No longer Support for Mac OS 10.12.6
Language : German
Will change, Bad bye, ;-/442nd ranked -
new search engine is really bad
yahoo really bad
540th ranked -
Create an option to NOT display the sender information in a column on the right when viewing an email, I want to see email contents.
AOL did NOT waste space with only a little information about the sender taking up an entire column when viewing an email. I wnat to see as much content of the email as possible when viewing an email. Thank you.
707th ranked -
I am having severe problem with managing my contact list and lists. new important contacts I regularly interact with are not automaticalyly
Cannot add new contacts to my lists. Contacts I frequently interact with are not being automatically added to my contacts.
540th ranked -
Add a “Reject / Bounce Sender” Option for Persistent Spam
Suggestion:
Please add an optional AOL Mail feature that lets users reject unwanted senders or domains at the server level, so future messages receive a genuine delivery failure indicating the address is unavailable to that sender.
This could be offered alongside Block Sender and Filters, with clear warnings and confirmation before activation. It would be especially useful for persistent spam because the sender would not simply see successful delivery to an active mailbox.
Please consider allowing users to create individual sender or domain-level “Reject/Bounce” rules while keeping their AOL address active for everyone else.
Thank you for considering this anti-spam…707th ranked -
allow me to disable spam filtering
My Mac and iPhone already have spam filtering when they pull emails from the AOL server. The AOL spam filtering is way too aggressive and blocks known senders all the time. Adjusting or even disabling spam filtering at the Apple Mail app level does nothing about the aggressive AOL filtering at the server level. Logging into the AOL website gives no control either. PLEASE allow the user to disable AOL spam filtering.
707th ranked -
Spam Files Not Able to be Bulk Delete
For whatever reason, your latest change to the software makes it impossible to select all of the mail in the spam mail file so that a person can do a bulk delete. Please fix this ASAP
442nd ranked -
aol help
i hate AOL!!!!!!!!!!!!!!!!! why the **** can't i log in the old fashioned way, i.e. using a password and not a pass key!!!!!!
540th rankedHi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
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unable to receive email from specific email add. : contact sender and advised to call AOL : advised to white list the email add.
our email server and it reports that aol is dropping your email. It is rejecting the email as from an "Spam Reporting Address".
You need to contact your email service provider and find a way to "white list"
707th rankedHi there! We are sorry for any inconvenience you have experienced. To better understand and address this matter, kindly direct message us on X at @AOLSupportHelp or on Facebook via our AOL Customer Care page. Alternatively, if you do not utilize social media, please visit help.aol.com. Thank you.
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