AOL Desktop Gold
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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
1420 results found
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When I first Got Gold as was well, Now I am unable to click on boxes to get further info or un-subscribe etc. How can I ge or unsescribe e
Need to be able to click internal items in emails to get additional info etc.
If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.
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My "WRITE" icon has disappeared. I can get no AOL help! Please restore it.
By actually listening and responding. Please restore my missing "WRITE" icon! One day it just disappeared.. Thank you. The Rev. Wm. Hill Brown, III
If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.
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DataMask Not Working
When launching DataMask, an error message says, “Your license appears to be missing or invalid.”
The DataMask page does appear, but the security numbers in the upper right corner do not appear on web sites. This error occurs on all of my screen names.
The AOL phone tech did troubleshooting. He uninstalled AOL and DataMask, and made changes in my Registry plus reviewing other settings.
Please respond to my email address.
6/25/20
Please give us a call at 1-800-827-6364 and one of our technician will assist.
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the ADG is on german language
ADG is on german language
Please give us a call at 1-800-827-6364 and one of our technician will assist.
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Downloaded pictures disappear.
If I upload one or several pictures from a camera or phone then click Show Them they come up for 15-20 seconds then the entire picture screen disappears and goes back to home screen. They are in the Photos files.
If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.
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you could improve your service by not deleting all my favorites, and by not deleting my bookmarks on the "custom" toolbar.!!!!!!!!!!!!!!!!!
you should get your house in order!
recover my "favorites" and my bookmarks on the tool bar.
I used to like AOL--but now you literally do not give me anything--so what's to like?
bring back what I pay for. (at least for now)-maybe you'll resume your service--if not then I will have no reason to use AOL).Please give us a call at 1-800-827-6364 and one of our technician will assist.
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Why is AOL blocking posts from Glenn Beck? I pay you so let me open my sent content!
Don't block my e-mails from Glenn Beck and others.
If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.
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Mail and mailbox slow to load
Last update has broken the mailbox. Messages in folders are extremely laggy - slow to load, load out of order and then reload, deleting messages is slow - everything was working great and now it's a mess.
The spam folder has had an issue for awhile. Clicking on "this is not spam" causes the message to disappear completely. It does not get transferred to the inbox.
Let me put you in touch with one of our Technical Support agents to investigate this. Please call at 1-888-265-3733.
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Images "Share" portions among other images.
If I'm moving an email, or some AOL window which is on top of other images (such as the one I have in the desktop).. a Portion of the unwanted window is 'stuck' on the window I've moved.
The only way to remove it is to move the window (i.e. email) completely off the AOL desktop, then back.As it's 'solvable' I can live with it, but it's been happening for quite a few releases now..
If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.
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surfingcalifornia!
Adds that appear on my email page do not have an 'x' to delete the add; instead there is an 'arrow' that takes you to a verizon media site entitled 'why this add?' One category below says "Manage interest-based advertising categories, or opt-out of all categories, from Verizon Media." There is no way to 'opt out' of any categories, no matter how many steps on goes through; Instead if you click on it, it takes you to "privacy dashboard and controls', which offers a bunch of companies; if you click on AOL, it takes you to 'marketing preferences' which does…
We have a dedicated team to address this type of inquiry. Use the steps below to contact a specialist:
Go to our Privacy Policy and select your country: https://www.verizonmedia.com/policies/xw/en/verizonmedia/privacy/intl/index.html
Scroll down to the bottom and complete the Privacy Form. -
No contact with America for help from any of the outsourced call centers . Nor any contact to American AOL in any look up online .
No phone contact absolutely forbidden in America - All outsourced Countries AOL Call centers are not allowed to connect to America .
They also can not call us back here in America when we are cut off
in the middle of getting help over phone contact . Click Click then three more and Ooops DIAL TONE . No case no. # offered to follow up on issue called for help . Start over , wait forever to get help and then cut off permanently . Start over again . I needed Level 2 tech support NOT OFFERED . Vicious circle…Please give us a call at 1-800-827-6364 and one of our technician will assist.
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You idiots charged me for the same subscription TWICE! This is illegal and you have been reported!
You idiots charged me for the same subscription TWICE! This is illegal and you have been reported!
Oh no, we want to look into this and straighten the situation. Kindly give us a call at 1-800-827-6364 so we can further investigate
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In April I asked to discontinue System Mechanic, as I already had a separate System Mechanic account. Why am I being billed now??????
I already have System Mechanic installed and asked that you remove System Mechanic from my account in April 2020. Why am I being billed now?
Please give us a call at 1-800-827-6364 and one of our technician will assist.
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Why all of a sudden am i seeing am i robot on the sigh in screen?
just started today and do not like it
If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.
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The print on my emails is very light. I do NOT want to use bold. I wrote about this before and it was fixed. Now the print is light again
The print on my emails is very light. I do NOT want to use bold. I wrote about this before and it was fixed. Now the print is light again
Please give us a call at 1-800-827-6364 and one of our technician will assist.
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ADG mailbox
The mailbox is not showing the actual picture in the content/body of an email, however, it's working in the webmail
If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.
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tryihng to save proof of a bank checking deposit,, HOW ???
Im trying to save proof of a bank account deposit,it keeps saying im naming the deposit with a file name that is NOT valid.......why???
If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.
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when i open an email with a video link a pop up window opens stating that i need to download flash player. Flash player is already installed
when i open an email with a video link a pop up window opens stating that i need to download flash player. Flash player is already installed on my machine. I have downloaded flash player over 20 times, i have reloaded desktop gold, I have cleared my cashe and I cant get the STUPID message from popping up and blocking access to my email. Please REMOVE the predatory flash player script from desktop gold.
Please give us a call at 1-800-827-6364 and one of our technician will assist.
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I can not get my emails
I can not open my emails this happening more and more
If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.
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since windows updated on 11 Sep. AOL DESKTOP GOLD will not start. only able to see email through aol.com web link
AOL DESKTOP GOLD WILL NOT START after latest Windows update.
Please give us a call at 1-800-827-6364 and one of our technician will assist.
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