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AOL Desktop Gold


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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.



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1423 results found

  1. i cannot get into stories-tells me unauthorized. i pay for this aol gold monthly. fix the problem.

    aol gold now gives me "UNAUTHORIZED" when i try to read a story. either this gets fixed or i go with another carrier. called tech support and they could not fix it. i am disgusted!!!!!

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  2. Issues still present in aol desktop gold

    There are still issues present in aol desktop gold.

    1) Icons are missing from under safety all the way to help. This only affects computers that have an amd processor.
    2) videos still play on auto on the welcome screen.
    3) No manual update for check for updates.
    4) The software causes my hard drive light to stay solid for a good 10 minutes before turning off.

    There may be other issues present still, but these come to mind.

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    4 comments  ·  General  ·  Admin →
  3. How can I disable the "news" window on AOL Desktop Gold on startup?

    How can I disable the "news" window on AOL Desktop Gold on startup?

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    0 comments  ·  General  ·  Admin →
  4. I did not authorize

    Some junior kid on your team changed the icons in my favorites bar. Put them back like they were

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    0 comments  ·  Favorites  ·  Admin →
  5. AOL is again not working!

    I sent several messages from a device to my email and two hours later thet still are not delivered! AOL is really sucking!

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    1 comment  ·  Mail  ·  Admin →
  6. When I go from mail to a link I get a screen with OOPS - too many redirects. Not good.

    When I go from mail to a link I get a screen with OOPS - too many redirects. Not good.

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    4 comments  ·  Browser  ·  Admin →
  7. There is not enought space for me to tell you what AOL can do to improve

    Something is wrong with my calendar....can't AOL do anything right?

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  8. AOL and Win 11 issue.

    My AOL email is margetill@aol.com and akknothead@aol.com .
    Desktop Gold is not working in Win 11. I have 2 accounts that i use on 2 different computers. Both Win 11. Both are facing the same issue.
    Whenever, i signin, after entering my ID and password, i get a message, welcome, you got mail, and thats it. everything freezes. AOL desktop gold does not respond. I only see the blue desktop screen with all the options like file, edit =, mail, read, write etc. But can not click on them. I have to end task the AOL in taskmanager.
    Its been…

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  9. How do I actually contact AOL? This forum is ridiculous and totally worthless. AOL doesn't see these posts.

    How do I reach a human at AOL and get a response? How do I even get the reply to this post if there is one? This entire communication process is flawed and totally and completely worthless.

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    1 comment  ·  Admin →
  10. pop up from aol gold

    pop up from aol gold is getting my e-mail and not sending to my e-mail

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  11. Cannot change to see the newest email when opening the sent folder

    When opening the sent folder instead of seeing the newest sent folder it defaults to two weeks before.

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  12. No Service

    05 JAN 2023 - All day when I try to open an email, or link, I receive the prompt: it can't at this time, try back in 5 minutes. It should say "hours." I pay extra monthly; for what?

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    0 comments  ·  Browser  ·  Admin →
  13. Telephone contact problem

    Whenever I call for tech support the system keeps saying "we didn't get that" and I have to repeat my message 3 times. Please fix that.

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    0 comments  ·  General  ·  Admin →
  14. This new bell you added to address book no longer permits me to copy and past email addresses from a previous sent email into the Bcc addres

    This new bell you added to address book no longer permits me to copy and past email addresses from a previous sent email into the Bcc address of a new email. Find some way that lets up get rid of the bell option

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    0 comments  ·  Mail  ·  Admin →
  15. AOL news comment section

    Comment feature on the AOL news, it is keep asking to sign up even you already sign up.

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    9 comments  ·  Welcome  ·  Admin →
  16. A few weeks ago my entire email List somehow was somehow converted into different categories. I didn't choose or set up these categories.

    A few weeks ago my entire email List somehow was converted into different categories. I didn't choose or set up these categories. Some of my contacts were eliminated completely.

    Also when I get an email it starts talking to me.
    How do I get rid of all of this and get my old email setup back?
    Thank you.

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    1 comment  ·  Address Book  ·  Admin →
  17. Want my AOL back after lockout by via you for NET 4.8

    You locked me out of my two machines

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  18. Will Aol Desktop Gold be impacted by Census updating some security features on census.gov that are effective 10/11/2022?

    Will my Aol browser continue to work with the security updates to Census.gov going into effect on 10/11/2022?

    "To ensure you will continue to be able to access census.gov, please upgrade your browser to the latest version. 💻 Older browsers may fail to display websites correctly and lack updated security features. New browsers are more compatible with websites and provide stronger protection against security issues.

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    0 comments  ·  Browser  ·  Admin →
  19. password manager

    The current password manager doesn't offer to save on many websites, and it doesn't allow manual inputs. Users must continue to use paper and pencil to store the majority of their passwords.

    Suggest fixing your password manager or allowing use of other password manager programs.

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    1 comment  ·  Browser  ·  Admin →
  20. Help

    Please remove popups about how I owe you money for System Mechanic. I do not have that software on my computer. I do not owe you anything.

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