AOL Desktop Gold


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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.



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  1. I am having a hard time editing my address book

    I am having a very hard time editing my address book

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    5 comments  ·  Address Book  ·  Flag idea as inappropriate…  ·  Admin →
  2. OOOPS- someone forgot the PASTE in the email, right-mouse-click drop-down!

    Here I am with the data copied, But WHERE oh Where is the PASTE?!!

    I NEED IT!!!

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    2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  3. adding new user name to AOL Gold

    I am subscribed to AOL Gold and when I tried adding another username, I got the message that I need to subscribe to AOL Gold. Do I have to pay additional fees for each username?

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    1 comment  ·  Account  ·  Flag idea as inappropriate…  ·  Admin →
  4. PROBLEMS SENDING MAIL

    THIS IS OUTRAGEOUS.......HAVING PROBLEMS SENDING MAIL,CODE5016 !!!!!!!!!! TRY AGAIN IN 5 MINUTES & IN 5 MINUTES YOU STILL DON'T SEND THE MAIL !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! AOL GOLD IS THE MOST WORTHLESS "AOL" WE EVER HAD !!!!!!!!!!!!!!!!!!!!!!!!!!! YOU & YAHOO CAN GO TO **** !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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    1 comment  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →
  5. address book

    yet another day goes by--probably 10 days now?? with no response from AOL technical support. My contacts list has disappeared in AOL desktop Gold only. can not get any support or help from AOL. Now I am starting to have the true meaning of AOL. A******* on Leave. What does it take to get help with this pitiful software

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    4 comments  ·  Address Book  ·  Flag idea as inappropriate…  ·  Admin →
  6. HELP FOR EMAIL PROBLEMS

    I now have 94 emails waiting for me to read, but I can't get to them....the page stays BLANK. I have SIXTY!!!! SPAM to get rid of, some duplicates I've gotten rid of numerous times. BUT WAIT, THERE'S MORE! Now when I tap "Delete All" of the SPAM, it disappears and then reappears in the regular delete area so that I have to do each of them ONE AT A TIME!!! And WHY, WHY, WHY do you send some of the regular deleted emails BACK TO ME the next day????

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    2 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →
  7. We're glad you're here

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    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  8. We're glad you're here

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    0 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →
  9. my mail is not staying available for more than a day. I can't find emails that are over 24 hrs old

    If I have mail that is over 24 hrs old, it just disappears in the new mail box and after 48 hrs is gone from my old mail box... this just started to happen in the last few days.

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    2 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →
  10. Old emails showing up when I open my mail.

    Old emails I have read for August are showing up when I click on Read. Please fix this

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    3 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →
  11. Can't upload pictures.

    If I upload pics from camera or phone then click "Show Them" all is fine but they never get put into a folder under My Pictures. Did a mandatory update and hasn't worked since then.

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    2 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  12. day three and aol is still not functioning despite paying for repair service

    aol mail has not worked now for three days and aol desktop barely runs

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    1 comment  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →
  13. for the last 24 hours aol mail has not worked properly

    aol mail has not worked properly for the last 24 hours

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    1 comment  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →
  14. My email box is going hey wire....

    When I read an email and then mark it unread it would stay in fine print, that way I knew that I had looked at it. Now when I open an email and mark it unread, it goes back to bold like I have never opened it, so now I have a box full of what looks like to me, emails that I have never looked at and it has screwed up my entire system. Emails that I had a handle on and now I can not tell what is what anymore and it looks to me like I need…

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    0 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →
  15. Sudden need to sign in each time

    After being signed in all day, now when I close AOL Gold, I have to sign back in instead of automatically having the browser open. Then my personal favorites are missing in the task bar, Edit settings doesn't work and I end up having to restart the PC to only have to sign back in again which fixes the "favorites on the task bar, but I get the "welcome, etc. sounds each time. Mail isnt impacted. I reset the sound by disabling them, now every time I have to sign in. Why?

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    7 comments  ·  Browser  ·  Flag idea as inappropriate…  ·  Admin →
  16. address bar no longer works as advertised

    The 'address bar' on the top left of the wellcome screen no longer lets me directly search for a topic or place

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    3 comments  ·  Flag idea as inappropriate…  ·  Admin →
  17. Aol sports news

    Using the aol desktop gold and the website itself the aolsports new is not up to date.

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    0 comments  ·  News  ·  Flag idea as inappropriate…  ·  Admin →
  18. When saving to favorite places, it used to save at the end of the list.

    Now I have no idea where it saves any new pages I need.

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    1 comment  ·  Toolbar  ·  Flag idea as inappropriate…  ·  Admin →
  19. mail folders still missing

    Mail folders still missing in 11.0.2878. I have to log on and off several times to get them to return. Sometimes its all of the folders, sometimes its just a partial list.

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    0 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →
  20. Trouble with Desktop Gold AGAIN when logging in

    We have 2 email addresses. We have to log in with user name and password every time. Clicking "save password" doesn't do a thing. The font is off also, and when I click on Mail Settings to change the font, nothing comes up.

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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
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