Skip to content

AOL Desktop Gold


This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!

This forum is not monitored for any support-related issues. If you need assistance of any kind, please visit our help site.

Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.



  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback

2980 results found

  1. i can no longer scan documents to aol gold from my printer,scanner copies at work, I can scan to my GMAIL acct,

    i was able to scan from august 2017 till dec 15.2017 then it stopped i could only scan and email to my gmail acct

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Reviewed  ·  6 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  2. writing email the next line skips two places instead one (single). what to do?

    writing email the next line skips two places instead one (single). what to do?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Reviewed  ·  3 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  3. At least make it work like 9.8

    I don't like Gold either. Just making it work like the 9.8 AOL would be a great step. When in the address book, pressing a letter should take you to that letter''s area of the address list. When an email is selected in the email list, it will only stay selected for a few seconds. Right clicking on an entry in the list of emails will not select that email.

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Reviewed  ·  3 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  4. Submit Feedback

    if i'm already signed in to my account why do I have to sign in again to post feedback - doesn't make any sense

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Reviewed  ·  0 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  5. We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Reviewed  ·  0 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  6. cant delete down load history

    When i hit edit in 9.8 and earlier, i could select several box's including download history, now that box wont work, I want those visited sites gone when i am done,, and in craigslist, each city and topic highlights when visited so i know is saw it once, now that i cant clear the visited sites, these stay highlighted, making the daily visit terrible as i look at a hundred sites and items and cant keep track

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Reviewed  ·  1 comment  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  7. Fix E-mail so that attached documents do not appear/print as a continuation of the e-mail text.

    Previous AOL provided for an e-mail text with an attached document to be opened/read/printed separately. Now, the attachment appears as a continuation (in large font) of the e-mail text. This is an undesirable feature and needs to be corrected.

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Reviewed  ·  1 comment  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  8. I am missing a Download later function on my mailbox. If I have a number of emails with attachments that I want to download and extract I c

    I am missing a Download later function on my mailbox. If I have a number of emails with attachments that I want to download and extract I can only do them one at a time. Also the function always unzipped the file when finished downloading.

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Reviewed  ·  1 comment  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  9. Allow Right-Click "Copy Image Address & Save Image As"

    In Chrome a user is able to right click a web image and select " copy image address" or "save image as" among a few others .. this doesn't work in AOL Beta ....

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Reviewed  ·  0 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  10. Can not save favorites on the top of address book

    In the previous versions I was able to save my favorite addresses at the top of the address book by typing a blank space in from of their names. I can still do it in Gold but it does not stay there, once I log off.
    It is time consuming to find favorite addressees from the whole alphabetical list

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Reviewed  ·  1 comment  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  11. As many said, yes please let us preview mail again?

    If I click inbox, I don't want to see my open mail, I actually miss the old inbox I miss being able to check in on the other accounts to see how many emails they might have from the sign off... Less ads, we are paying for this, fix the address book, fix the favorites (give me back my missing faves?)... Really, the main reason for purchasing AOL Gold is so that my mother (who barely even logs on anymore and always forgets her password) doesn't lose all her pics she's saved to aol, if I'm going to continue to…

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    Reviewed  ·  Product Support responded

    For mail preview please follow these steps:
    1. Go to mail on the top right, and select Mail Settings from the drop-down menu.
    2. Check the option “Show message preview in mail list”
    3. Changes are saved automatically.

  12. We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Reviewed  ·  4 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  13. AOL Gold does not allow any longer Right Click on unwanted E-Mails which Manually Blocks the E-mail Bad Idea AOL Please restore this opt.

    AOL Gold does not allow any longer Right Click on unwanted E-Mails which Manually Blocks the E-mail. Bad Idea AOL Please restore this opt.
    Now you must Copy Paste into manual Spam Controls the long way around to accomplish this simple task. Why go backwards on this AOL Gold Version and make things harder for the AOL Subscriber?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Reviewed  ·  30 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  14. one more thing on the address book - address card...

    On the old and better 9.8.2, the address card to the right of the contacts was 1. a larger box and 2. we could see more info!

    What we see now without scrolling down is the name in a size 50 font. Why? Forced to scroll down the address card field, I see a giant Category followed by the listing of phone #s starting with the alphabetical FAX #. 9.8.2 showed us in a normal font 75% of the contact info yet now we see 5%. Wow, great Gold improvements.

    Make AOL useful again!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Reviewed  ·  1 comment  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  15. Want the same way to save email to a specific file on MY PC

    I want to save email to a file on MY PC and want to drag/drop to a file folder. I want reponse like it always was "dropped to file "gail misc" or whatever the file title may be. Now only "dropped to MY PC .
    No help. I want the feature I had before. Gail **** **************

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Reviewed  ·  5 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  16. Mail waiting to be sent to File Explorer

    Im looking for an option how to save his email from gold directly to file explorer. Like how I was able to do it on the old software.
    Before, when I write a message and X it out, it will show me an option if I want to save it and once I click yes, it will save on my documents. But in gold that option was removed.
    I was just looking for option how to save my mail waiting to be sent on file explorer automatically.

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Reviewed  ·  0 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  17. I am unable to sort mail from people I know-one of the features I liked about previous versions.

    I am unable to sort mail from people I know-one of the features I liked about previous versions.

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Reviewed  ·  1 comment  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  18. Do you realize just how Anti-President Trump you are?! You should be ashamed!

    My idea is for you everyday to stop having 50% or more of your stories attacking the President....It's really getting old & it is so bad you probably don't even notice it....pathetic, unprofessional and totally biased!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Reviewed  ·  96 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  19. We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Reviewed  ·  2 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  20. We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Reviewed  ·  9 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  • Don't see your idea?

AOL Desktop Gold

Categories

Feedback and Knowledge Base