AOL Desktop Gold
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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
1420 results found
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I use the portfolio feature in the old aol, and now in the "gold". It does not work. When you wish to change an item, the editing screen is
Change it so it works!!
Let me put you in touch with one of our technicians to check if they can help you out. Please call the AOL Desktop Gold team at 1-888-265-3733
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AOL Desktop Gold is HORRIBLE
Please get rid of AOL Desktop Gold. It is horrible for Email. I have nothing but daily problems now with my email. I have been a paying customer of AOL for 25 years now. I have never had email problems until you started AOL GOLD. Now, its almost a daily issue. Today, all of my unread emails and emails that I have saved as unread are GONE....can't get to them no what how hard I try. The most current emails that show up in my inbox are from July. Emails that came in from the past several days that I…
One of our technicians can recover your missing emails and investigate the root cause of this issue. Please contact them at 1-888-265-3733.
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Cannot Import Entire PFC + Subfolders
Imported PCF from Aol 9.8.2e. Took 3 hours. Only data from 2006-2015. What happened to 2016-2018? No folders and subfolders - just a stupid listing that I cannot make subfolders for. Why can't AOL gold have subfolders? Otherwise, I can use that stupid aol.com and have pages and pages of folders for PFC.
The option to import sub-folders saved in the Personal Filling Cabinet is available.
If you are still encountering issues with the import tool, one of our technicians can assist you. Please call us at 1-888-265-3733.
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It ****. Nothing but problems with sign on screen and display's! Either fix it or I'm dumping it!
Nothing but problems with the sign on screen and display's. Either fix it or I'm going to dump you!
Let me put you in touch with one of our technicians to check if they can help you out. Please call at 1-888-265-3733.
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payment Type
unable to change credit card online at my account
Let me put you in touch with one of our technicians to check if they can help you out. Please call the AOL Desktop Gold team at the number 1-888-265-3733
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CAPTCHA does not work on AOL Browser. I have to use Google Chrome insetad of AOL
CAPTCHA does not work on AOL Browser. I have to use Google Chrome insetad of AOL
We want one of our engineers to look more into the image challenge you receive. Please call us at 1-888-265-3733.
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AOL Gold resets itself as my default Browser. I HATE THIS!! CUT IT OUT AOL. You never change trying to take over my system!!!
STOP AOL GOLD FROM CHANGING TO MY DEFAULT BROWSER!!
AOL used to do this and I hated it. Now you want me to pay to have this issue again. Not a chance!!!If you do not want to have AOL Gold as a default browser our technicians can help you out. Please call us at 1-888-265-3733
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Why do you continue to REMOVE EMAIL ADDRESSES WHEN I ADD THEM????
I spend all day ADDING EMAIL ADDRESSES to my ADDRESS BOOK ONLY to have "YOU" REMOVE THEM "AGAIN" - R U ALL NUTS???
I’d like to have one of our Technical Support agents investigate why you are unable to add email addresses. Please call our AOL Desktop Gold team at 1-888-265-3733.
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Your favorites is useless: cannot arrange folders like I want; cannot move items from one folder to another.
Favorites is a mess: Cannot arrange folders; cannot move addresses from one folder to another. Work on this
Let me put you in touch with one of our technicians to check if they can help you out. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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This is a HUGE bug. When I send an email with an attachment that is too large, in previous AOL versions, I would get a notice immediately...
This is a HUGE bug. When I send an email with an attachment that is too large, in previous AOL versions, I would get a notice immediately.....FILE TOO LARGE---NOT SENT.......
Now, I send a file that is too large, and it comes back ....Email Sent OK...... HOWEVER, it says it sent......BUT IT DID NOT SEND!!!!!! I sent an email 2 weeks ago. It shoed SENT fine. I found out today.....the file was NOT received. It showed in by SENT folder that it was sent fine!!! IT NEVER SENT....!!!!!!I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at: 1-888-265-3733. Our experts are available 24/7 by phone.
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Get rid of the dotted lines when copying things onto a new email!
When copying anything onto a new email (ex: invoices & bill statements), everything now (on AOL Gold) is surrounded by annoying dotted lines which only uses more ink when printing them out & makes it impossible to maneuver things around or delete the unwanted portions. Please get rid of this. These dotted lines are useless & never were never visible when copying on previous AOL software. Why did you put them there?
Let me put you in touch with one of our technicians to check if they can help you out. Please call the AOL Desktop Gold team at the number 1-888-265-3733
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i NEED TO KNOW WHY PEOPLE DON'T GET MY EMAILS ALL THE TIME . SOMETIMES THEY GO THREW AND OTHER TIMES THEY DON'T WHY IS THAT??
I NEED TO KNOW WHY PEOPLE I SEND A EMAIL DO DO NOT GET IT ALL THE TIME. THIS HAS HAPPENED EVER SINCE YOU CHANGED TO GOLD AOL . WHY IS THIS I CALLED A TECK AND THEY KNOW NOTHING WHY??????
We want to look more into why your emails are not being received.
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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Why is everything I open locked in the header so I can't forward it? Annoying !!
Why is everything I open locked in the header so I can't forward it? Very annoying.
Let me put you in touch with one of our technicians to check if they can help you out. Please call the AOL Desktop Gold team at the number 1-888-265-3733
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Email group lists get corrupted
It is distressing and annoying to find that my email groups get scrambled with contacts moving to a different group or disappearing entirely. Your Gold is rusting!
Unfortunately, the experience you’ve reported isn’t something we can help with through this forum.
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone." -
We are unable to replicate this issue and would like to have an expert troubleshoot further on. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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Videos in your news stories do not play !
When I try to see your news stories, 3 out of 4 times, I get a blank, black (or white) screen with no video, no text from the story and only hear the audio from the video. After r-loading page 3 or 4 times....sometimes it all shows up and plays OK. Not good.
This is something our technicians can help you with. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone."
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FIX THE EMAIL SYSTEM
after reading a new email and marking it unread the email will sometimes go in the old email folder. I mark it unread to go back to new it goes into new then I check old folder and it's back in the old folder. I can go back and forth with this all day trying to keep an email new. Very frustrating. I have had tech support at least 3 times now with no fix. Hate the GOLD/CAN'T TRUST IT
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I have to say that so far Gold SUCKS
Get back to the service we used to have at AOL. I'm constantly losing emails, emails not loading and having to sign off and on again to make things work. What's going on???
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone."
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Favorites will not let you edit folder name & switches sizes when accessed.
Problems with new gold version of favorites: 1. When you edit the name of a file in the favorites box there is no "save" button and if you return to the screen the title reverts to the original title. It will let you make and name a brand new folder but will not let you save and edit...or it is not made clear how to do it.2. When you click on the name of an item saved in a favorite file, the screen immediately enlarges so that you cannot see the left hand margin in the box with all the…
Currently the favorites are shown alphabetized.
For the other issues you have encountered please contact one of our Technical Support agents at
1-888-265-3733. -
We’re sorry to hear about your experience. It’s certainly our expectation and desire that you receive the highest quality service when working with customer support. We’re sad to hear that it sounds like you did not.
Rest assured that we’ve captured your complaint and will make sure your experience is shared with others in an effort to prevent this in the future.
You can always get help via phone. To have a technical support agent assist you, please call the AOL Desktop Gold team at the number: 1-888-265-3733
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