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96 results found

  1. The service is not worth paying for! The portfolio is so inconsistent and no longer works with my cellphone!Will this ever be fixed?

    Fix the Portfolios on the Finance page!! It has not worked with cell phone in a long time at least 6-9 months, what give?:

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    Completed  ·  0 comments  ·  Admin →
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  2. Cannot sign into paypal says browser needs update. Reported 2 weeks ago. Still doesnt work. PLEASE FIX

    I pay for aol gold. 2 weeks ago when signing into paypal I now get message saying browser needs update. I called aol 2 weeks ago & said problem will be fixed. WHEN?

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    0 comments  ·  Account  ·  Admin →
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    Completed  ·  Product Support responded

    This issue has been resolved in our latest update. To check if you received the latest update, open the AOL Desktop Gold, click on the ‘Help’ menu (top right), select ‘About AOL‘ from the drop-down menu, and verify if you have the Revision 11.0.2084.

    In case you have a lower revision number, click on the ‘Help’ menu (top right), select ‘Check for updates’ from the drop-down menu, and after 10-15 minutes close and reopen the software in order for the update to be applied.

  3. this is my 9th time trying to correct this problem I decided to try one more time to see if it could

    Mildred E. ***** (m****10@aol.com) this is my 9th time trying to correct this problem I decided to try one more time to see if it could be corrected.
    It is hard to explain however below is my explanation of what is happening. I do not have the boxed check to save my email addresses.

    1. When I put in group emails the emails immediately transfer to the section where I have my single emails by name.

    2. Consequently the emails address only from the group are mingled in with my emails by name.

    3. If I delete the emails only that's…

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    Completed  ·  Product Support responded

    Due to recent adjustments to the AOL Mail platform, any new email addresses you add to the Address Book Groups, will also appear as individual contacts.

  4. Upgrade mobile site

    Upgrade your mobile browser security.
    Whenever I'm using AOL on my mobile browser I get spam pop ups preventing me from reading my emails. Stuff like "You've won a walmart gift card" Its really annoying.

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    Completed  ·  1 comment  ·  Admin →
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  5. AOL Desktop Gold // Kindly look into the developer commands that are showing whenever the add hyperlink option is used. It shows as #top and

    AOL Desktop Gold // Kindly look into the developer commands that are showing whenever the add hyperlink option is used. It shows as #top and #bottom

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    Completed  ·  0 comments  ·  Mail  ·  Admin →
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  6. Show images button not working

    when you read email and want to activate link etc it is not working

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    2 comments  ·  Browser  ·  Admin →
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  7. get chat rooms to work. this is second day they are not working. It doesn't show any chat rooms, created by members, nor can i start one.

    get chat rooms to work. this is second day they are not working, they don't show available rooms, nor can i start one...please get this fixed...thank you.

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    2 comments  ·  General  ·  Admin →
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    Completed  ·  Product Support responded

    Thank you for bringing this to our attention. The issue should now be resolved. Please close and re-open the Chat Room Listings window, in order for the chatrooms to load.

  8. Notice about Payment

    I got a popup saying my method of payment needs to be updated. I went to Help and selected "My Account" and it will not open. That infamous little circle just keeps turning and My Account never comes up, Once again Gold is woefully screwed up. How do I find out if I actually do need to update my payment method? If I do, how do I get to my account? Obviously I'm paying for a service that doesn't work properly.

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    1 comment  ·  Account  ·  Admin →
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    Completed  ·  Product Support responded

    We apologize for the inconvenience this has caused you.

    This issue should now be resolved. Please log out of the AOL Desktop Gold and log back in.

    Thank you for your understanding.

  9. Stop disconnecting the Calendar when I am still logged into AOL. Fix the Calendar Alert problem that has failed on May 1, 2018

    Stop telling me the Calendar alert problem is a known problem since May 1, 2018 and it may get fixed sometime this year or perhaps this decade or perhaps this century or perhaps never.

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    1 comment  ·  Mail  ·  Admin →
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  10. My Portfolio

    My portfolio continuously has pricing problems, etc. It is limited in the securities it supports. Can it be replaced with a more reliable system? What about Yahoo Finance is it better or at least more reliable? Aren't your companies combined? AOL God is better than a year ago, hopefully it will improve to the previous versions that were free.

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  11. AOL Portfolio Manager Not Working

    Portfolio Manager is not working today. ALL stocks in portfolio show no gains or losses. Portfolio page looks like a very old page. I have checked on two different computers with different IP addresses, so it's not my cookies.

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    Completed  ·  2 comments  ·  Admin →
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  12. We're glad you're here

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    Completed  ·  Product Support responded

    We appreciate your patience while we investigated this. The issue you have previously reported should now be resolved.

  13. Did you know

    Is there any way to stop that idiot box "Did You Know" thing from popping up? I am NOT interested. The stupid thing is annoying.

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    Completed  ·  4 comments  ·  Admin →
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  14. To keep AOL maximized to this:

    Someone asked AOL how to keep the window maximized. AOLdid not have the answser. To keep windows maximaized do this: Right click on the AOL logo and then click on properties. On the General tab where it says "RUN" choose "Maximized." This works. I did it.

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  15. If the cursor is already on the address line, it should stay there rather than dropping to the body of the letter when you start typing

    Why on earth does the spell check insist on identifying email addresses as something spelled wrong?!

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  16. Portfolios

    You need to keep the stock market quotes for portfolios up to date. Not having current quotes makes them useless. I'll have to shift to Yahoo or elsewhere if you can't do better.

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    Completed  ·  Product Support responded

    Thank you for bringing this issue to our attention. It has now been fixed.

    Thank you!
    Product Support

  17. numbers of email per folder

    I am not seeing the number of emails i got from spam folder.

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    Completed  ·  1 comment  ·  Mail  ·  Admin →
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  18. Screenname not automatically loading in conversation threads.Must manually fill it in.

    Just in the last few hours my screen name is no longer automatically loading into conversations,instead I must manually type it each time to post.I have tried this both on Gold and through the internet with same results.This happened in the past and it required a fix by AOL.Would appreciate this being dealt with.Thanks.

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    0 comments  ·  General  ·  Admin →
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    Completed  ·  Product Support responded

    The issue should now be resolved. Please sign out and sign back into the AOL Desktop Gold, in order to load your profile nickname in the comment section.

  19. Unable to Delete Favorites

    Unable to delete some specific favorites even though we have already uninstall and reinstall ADG

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    3 comments  ·  Favorites  ·  Admin →
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  20. Saved passwords

    My password is saved and opens automatically. I want to change that to locking password and having to use password to open.

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    Completed  ·  1 comment  ·  Admin →
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