AOL Desktop Gold
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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
157 results found
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Thanks for reaching out. This issue has been fixed based on your feedback!
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Restaurant .com offer
Your Restaurant .com offer has not worked for three months. Do you still offer it. If not delete it and discontinue advertising it.
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An unspecified server error occurred. Please try again later. saving options on addressbook editing contacts not working. Sending attachmen
An unspecified server error occurred. Please try again later. saving options on addressbook editing contacts not working. Sending attachment or pictures not working. form phone to pc using aol desktop gold
Thank you for the report. This issue has been fixed.
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Address Book has disappeared on aol gold and on IE.
My Address Book has disappeared on both the aol gold desktop and on IE.
Thank you for reporting this issue. It has been resolved.
Thank you!
AOL Desktop Gold Support -
Still waiting for the capability to write emails off-line before I sign on to send my email like I used to be able to do.
Still waiting for the capability to write emails off-line before I sign on to send them. This desktop software doesn't always load my emails once I've signed on...but it NEVER fails to load the advertising!!!! (Obviously advertising has precedence over my need to read and respond to emails!) Also, when I am responding to an email and delete what the other person has sent me in order to respond, the program doesn't recognize my preferences in font and size any longer. It is changed to some weird default font and size; I have to change it back to my preference…
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"YOU'VE GOT MAIL" STILL NOT WORKING
FIX "YOU'VE GOT MAIL" ANNOUNCEMENT PLESE!!!
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Why did you have to make deleting mail such a chore with latest update??
Fire the tech who came up with latest update!
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The rolling news ribbon on the Welcome screen no longer has a pause selection.
The rolling news stories on the welcome page used to have a pause selection where you could stop the news from advancing to the next topic. Shouldn't be difficult to restore it. Just curious why it was removed.
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The space between columns on the mail has changed. I have to make the subject column bigger. Please go back to the old column widths.
The column sizes on mail has changed. I now have to make the subject column wider each time. Please go back to the old way.
Thanks for reaching out. This issue has been fixed based on your feedback!
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Windows OS - Alt Key Numeric Codes have stopped filling in email composition field.
Windows OS - Alt Key Numeric Codes have stopped filling in email composition field.
I frequently use the Alt Key Code characters to impart a thought when corresponding with peers via email.
Currently after moving the cursor to the text composition field and pressing the 'Left ALT' key the cursor disappears after the three digit numerical code is applied.
I do find that now when the 'Left ALT' key is depressed along with an alpha character that is the first character in the AOL drop down options at the top pf the desktop it opens the corresponding title.
I have… -
why can i not get intothe chat rooooms
fix the problem be like this for aq while
Thank you for your report, his issue has been fixed.
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The service is not worth paying for! The portfolio is so inconsistent and no longer works with my cellphone!Will this ever be fixed?
Fix the Portfolios on the Finance page!! It has not worked with cell phone in a long time at least 6-9 months, what give?:
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Cannot sign into paypal says browser needs update. Reported 2 weeks ago. Still doesnt work. PLEASE FIX
I pay for aol gold. 2 weeks ago when signing into paypal I now get message saying browser needs update. I called aol 2 weeks ago & said problem will be fixed. WHEN?
This issue has been resolved in our latest update. To check if you received the latest update, open the AOL Desktop Gold, click on the ‘Help’ menu (top right), select ‘About AOL‘ from the drop-down menu, and verify if you have the Revision 11.0.2084.
In case you have a lower revision number, click on the ‘Help’ menu (top right), select ‘Check for updates’ from the drop-down menu, and after 10-15 minutes close and reopen the software in order for the update to be applied.
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this is my 9th time trying to correct this problem I decided to try one more time to see if it could
Mildred E. ***** (m****10@aol.com) this is my 9th time trying to correct this problem I decided to try one more time to see if it could be corrected.
It is hard to explain however below is my explanation of what is happening. I do not have the boxed check to save my email addresses.When I put in group emails the emails immediately transfer to the section where I have my single emails by name.
Consequently the emails address only from the group are mingled in with my emails by name.
If I delete the emails only that's…
Due to recent adjustments to the AOL Mail platform, any new email addresses you add to the Address Book Groups, will also appear as individual contacts.
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Upgrade mobile site
Upgrade your mobile browser security.
Whenever I'm using AOL on my mobile browser I get spam pop ups preventing me from reading my emails. Stuff like "You've won a walmart gift card" Its really annoying. -
requested message or attachment does not exist. Code EC-4007
requested message or attachment does not exist. Code EC-4007 Every email. And the spam folder I am having to over and over try to delete. This is annoying after being with AOL for more than 20 years. I called and they said they had no idea why.
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E-Mail sound "You Got Mail" is still not working. I have a case # 2654112.
In e-mail sound 'YOU GOT MAIL" is still not working. Everything else works fine. I have a case #26541121. Can't believe You can't fix one simple thing that has not worked for at least a month.
Thank you for this feedback. We have found and resolved the issue where sometimes mail sounds were not being played. The update has started rolling out and you should receive it very soon.
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aol desktop gold - EC-4007 error
The emails not automatically being highlighted when deleting an email and when a spam mail is deleted, it was not appearing on the recently deleted folder immedialtely. Error message: EC-4007
This has been fixed in the latest version. You should receive an update soon with the fix.
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Email image edit, AOL Desktop Gold
Please, please return our full image-edit features in AOL Desktop Gold email that we had last yr 2024. Please! Can you do that???
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Address book problems
I have spent the last hour on the phone with tech support trying to be able to edit and/or delete contacts in my address book. I have uninstalled the program and reinstalled it. Nothing the agent tried has worked and when I try to edit an address in the address book, no change is made. I also cannot delete any contacts.
I believe we spoke with you over the phone and your issue has been resolved. Please include more details if you continue to have issues.
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