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the software keeeps freezing and goes to no replu. call me 1---***

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Anonymous shared this idea  ·   ·  Report…  ·  Admin →
Support Request  ·  AdminProduct Support (Product Support, AOL) responded  · 

Thank you for sharing your experience. We are sorry to hear that you are having troubles with the AOL Desktop Gold, and we apologize for the inconvenience this has caused you. Our engineers are looking into this as we speak.

If your browser crashes, please try the following steps to enhance your experience:

a. Edit > Select Footprints to Clear
b. Check the ‘Browser Cache’ box
c. Restart ADG
If the user had not previously checked the ‘Browser Cache’ clear footprint option, it can be restored using these additional steps
d. Edit > Select Footprints to Clear
e. Uncheck the ‘Browser Cache’ box

We would appreciate it if you would send a report of this problem to our AOL Desktop team to have this further investigated. To do that, click on the “Help” button on the top right corner of the AOL Desktop window, and select “Report a Bug” from the drop-down menu.

In case the problem persists, please call our AOL Desktop Gold team at the number 1-888-265-3733, in order to have one or our Technical Support Agents investigate the cause of this issue.

Thank you for your understanding.

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  • RONALD FLORA commented  ·   ·  Report

    Still having a problem with freezing when switching between screen names. Why??

  • Joan Goodman commented  ·   ·  Report

    Go back to old mail system. GOLD is a disaster. My people tell me that AOL is a 1950's technology. Now I believe it. Joan Goodman

  • Anonymous commented  ·   ·  Report

    I am sick of freezing up so often. With eveyr other website I visit I freeze which last for a full minute or two. These are simple lightweight sites with not a lot on them so this problem should not exist. Seems to me it started a few weeks ago. And PLEASE.....Get rid of the Huffington Post and all the ads you have everywhere. People are leaving AOL like bats out of **** and I predict that eventually you won't have a business if you don't make changes very soon. Nothing works. Problems everywhere. More steps than ever to accomplish things.

  • Anonymous commented  ·   ·  Report

    Make it so I can dowload my emails. When I try, my computer freezes in spite of my already erasing the footsteps.

  • Anonymous commented  ·   ·  Report

    30 mins of software downloading each time I sign in to AOL Gold is stupid. It takes forever to read mail, delete spam, type in a new mail, because the software downloading freezes my machine. I cant even get my browser to work while the downloading is going on. While I am writing this the software is still going on.. templ a dozen times. Worst IP ever.

  • Marie commented  ·   ·  Report

    AOL desktop gold is unresponsive many times and very slow. Hopefully you will find a solution quickly for your problems as we are paying customers.

  • RONALD FLORA commented  ·   ·  Report

    Here's a new one. When going back and forth between screen names, often it freezes and takes up to 10 minutes to switch. Now what's going on?

  • BEVERLY HILL commented  ·   ·  Report

    I am getting a lot of 'AOL is not responding'. This freezes my entire session. Sometimes the only way to free it up is to log out of AOL.

  • CHARLENE SILVIS commented  ·   ·  Report

    Keep up with the typing!!! One has to stop and wait for the text to catch up. Also, cut out the episodes of AOL "not responding" so many times. I have to wait until I get my screen to be active again. The old version was so much better!

  • SHERRY SUMMERS commented  ·   ·  Report

    While I am reading emails, the screen will go white and AOL Gold will stop responding. I have to restart my computer to get back to what I am doing. I am very frustrated with this happening all the time.

  • Anonymous commented  ·   ·  Report

    There are so many things that I did easily in the old version that now takes several steps. Also this version hangs up often which is annoying and time consuming. I think I am going to say bye bye AOL.

  • Anonymous commented  ·   ·  Report

    Ditch this entire TERRIBLE "new and improved" version. It is sluggish, unresponsive, unpredictable, IMPOSSIBLE to use. I have almost entirely switched to a web access, rather than put up with this mess. Deleting is slow and unresponsive, whereas 9.8.2 was really quick. GET RID of this disaster. We all HATE IT!

  • Steve commented  ·   ·  Report

    Gold Locks up and is not faster!!!!

  • Anonymous commented  ·   ·  Report

    I spent over an hour online with an AOL tech, who could not fix all the things that I am having trouble with on the AOL GOLD because it is not possible to do with the new version. Printing is a big problem. I try to print geocache pages off geocaching.com and it locks up my computer and will not print. The tech told me that printing is not available. I will have to go out on another browser to do printing. So why am I paying for AOL? We pay $27 per month for AOL service and now it seems we are unable to do everything on the new version that we did on the old. Time to look for something different? We don't have choices on the new version, whether it be icons, sounds, emails. I never had problems in sending pictures in emails until AOL Gold. I wouldn't recommend AOL to anyone now.....

  • Darwin commented  ·   ·  Report

    Replace it with the old AOL, it was always freezing also but at least it was free

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