Posting comments on AOL articles... Mouseover "like" count is now ridiculous!
AOL responds to the feedback I posted with telling me how the new hover feature works. If they would have read my comment, they would have realized, I understand its function but hate it.
Are you kidding me AOL? I told you about my experience. Did you even check out to see how annoying it is? Then you close the feedback so no one else can comment on it because you know 90+% of the feeback you are getting is entirely negative on the product. Pathetic!!!
One more bad tick mark for AOL! Lack of caring for customer experience.
Original Feedback:
Mouseover "like" count is now ridiculous due to the sensitivity. Everyone uses a mouse for navigation. It used to be if you had to click on the "like" count to get the popup showing the screen names of those who liked a post. If you hovered over it, it didn't do anything. Now just dragging your mouse over it to get to another location on the page causes the "like" popup. This is extremely annoying. AOL makes changes when things aren't broken. How "non-customer in" is your software development team.
My count down to save myself $$$ and leaving AOL has begun because of AOL Gold. AOL does not seem to have the skill level to fix the application to the level that should have included with it's initial implementation.
End of original feedback.
AOL's response:
If you hover your mouse over the number of likes a certain comment received, you can see the users who liked the comment.
When hovering your mouse over the “like” button it merely highlights. Your “like” will be added once you click on it.
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bob k.
commented
just another of aol's scripted response to their multiple problems that DO NOT work or address long time paid users problems at all !!!!!!!
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bob k.
commented
AOL just does not care about long time paid subscribers at all -