I see I have most AOL customers in the same boat I am in with AOL Gold. I have been with AOL since 1998 & gone through all the changes & up
To try again...I see I have the majority of AOL members thinking the same thing I do about AOL Gold...it is the worse program change I have used since my joining in1998. We don't need an inbox...it is useless & confusing. I maintain data bases of over 500+ names each. I had them all organized in my address book in groups that related to the subject matter. You destroyed my work by listing everything together in an A to Z listing. It has taken me days to reorganize them & you refreshed my book today & found invalid emails that don't exist and ones I had deleted. I still don't know if my email groups are listed correctly. The same was for my Favorite Places. I had a file for pay bills at the top of my list. It took me less than an hour to review & pay my bills. After you screwed it up, it took me hours to reorganize them at the top of my list to know what to pay & be sure I don't miss paying something. My bank name starts with a U & in a list as big as I have, I didn't think I still had my bank information online. What customer ever requested that you list all files together A to Z, undoing our organization. In this mess, you have added emails that don't exist anywhere including on AOL...one example...www.amputeeconnection.org@AOL.Com...No such item. there was another one. Then, when you refreshed my address book this morning, emails that I had deleted years ago reappeared, requiring me to inspect each of my three data bases to be sure they were in the right groups....many had to be changed before I could mail the emails. What good is it to have files in separate groups if you list pages & pages together in an A to Z format???? It is necessary to have another worker to compare our lists to be sure we have everyone in the groups they belong.....HOURS of totally unnecessary time & work I didn't do before the change to Gold. COMMON SENSE tells an intelligent worker to be sure something is better for the customer BEFORE the change is made. The only improvements I have seen that I worked with previously with no problem is that finally I can put long emails in the address book without being cut off before it is ended. The second one is that when a word is misspelled the red underling is removed when the spelling is corrected. It certainly wouldn't take a programming genius to figure those two things out. You need an excelled programmer to fix this mess & when you do it, keep your fingers off my address book & favorite places! If they get messed up again, I will be billing you for the programming expense I have to spend to get it straight & the way I want it to work, not your programmer's idiot ways. Obviously, yours have never worked in a business function where they had to find something in a hurry...called a filing system. I got a full laugh reading the one reminding the customer that they had to load Gold before March 15 or be cancelled when he had been with Gold as a Beta user for over a year. Now, that really should show you the stupidity existing in this system. As he said, the road to leaving this f***ed up system is looking very good.
bob k. commented
been long time user also - AOL currently is totally customer unfriendly + long time users like us are getting a disrespectful slap in the face from them -