Three days ago I posted a "feedback" which was removed by the moderator with a note to contact "tech support" - I called and went through all the hoops - name, email address, code to cell phone - what is the problem. THEN she transfers me to "tech support" who was she? Tech support then wants all the same hoops - why? Girl one said she would transfer the data - NOT ! So started the frustration - Girl two finally admitted that my original concern doesn't work and maybe - some day it would be addressed by software designers. And then the poor "tech support" girl had to listen to me rant and rage about the frustration of the "tech support" hoops only to find out they don't have a clue.
We’re sorry to hear about your experience. It’s certainly our expectation and desire that you receive the highest quality service when working with customer support. We’re sad to hear that it sounds like you did not.
Rest assured that we’ve captured your complaint and will make sure your experience is shared with others in an effort to prevent this in the future.
Paul Geba commented
I contacted support more than 24 hours ago requesting the recovery phone # for my Email account be changed, IT HAS NOT BEEN CHANGED! I'm tired of wasting time on the phone and having issues go uncorrected!!!!! You need todo better!
KEVIN MORSE commented
Your tech support was so uninformed early this morning that I had to disconnect the remote access for the first time. She said no supervisor was available. One user account would not open and the tech was lost on what to do. I fixed it by signing the user out of Windows and restarting the computer. Shouldn't there be a minimum level of competency?