I have never been so frustrated in all my life. Ever since I have had to go onto Gold, I have had nothing but aggravation.
Ever since I have had to change to Gold I have had nothing but aggravation. It is the most frustrating thing I have ever been through. Each time I send my groups their emails, the addresses are deleted from the groups and I have to call a tech to recover the lost contacts. I have already spoken to 38 reps about this. Why should I have to go through this. I have also spent over 100 hours dealing with this situation. This never happened in the 20 years I was on AOL until Gold came along and this started happening the day I uploaded gold. Why can't this be resolved already? I have to send these emails out 4 times a month and have to deal with this each time. when will someone be able to do something about this? I am so fed up with AOL.
Rachel Rose
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We apologize for the inconvenience this has caused you. In most cases this issue appears when exceeding the maximum limit of contacts per distribution list. To make sure the group does not exceed the maximum limit of 300 contacts, please go to mail.aol.com and sign in, then click on Contacts on the left side and look for the group in question in the list of contacts. The number of Contacts in the group is displayed next to the group name (in the list of contacts).
If the group reached the maximum limit, please create an additional address book group (you can setup 100 groups), where you can add up to 300 more contacts.
Thank you.