Issues caused by latest update 11.0.1916
UPDATE ISSUES after Revision 11.0.1916 was updated on 8-9-18. My AOL desktop button would not open AOL this morning, so I spent almost three hours on phone with Tech who re-installed Gold at least 8 times trying to get it working as it did yesterday (in 11.0.1912 toolbar icons and sign at least worked). This was after restoring my computer and doing Windows updates again to no avail. It still takes a good six clicks to have AOL even open from my desktop icon. This is in addition to everything else that is broken and instead of getting those problems fixed, now more has been broken.
My toolbar icons now will not stay put no matter what I have tried and many from sites only show as a heart and not their site icon. This was not the case prior to latest update.
"When" AOL does open there is not only a Welcome Screen (that gets closed out as I never bother to read it any more as it is full of time consuming junk), but three emails that I also have to close out that were never sent. Two don't even have an email address on it and are blank. Trying to send, even to myself does nothing to get rid of it. Deleting just brings them back on next sign in. Tech could not get rid of those either.
After wasting now over 5 hours of my life just today in an attempt to get back what worked yesterday is beyond unacceptable. The Tech told me to add this here to Feedback as AOL reads and takes action. I laughed as there are six pages of icon issues and yet they still exist.
I have also been asking for this entire time why backward/forward mouse buttons still do not work in Gold like they used to in 9.7. That was supposed to be fixed a year ago and still has not. Everyone who has a problem with what is not working, add your comments/suggestions below in hopes something may get fixed some day without breaking something else in the process. After a year and half of this Gold being forced on us, AOL needs to get their act together and hire Techs who can fix the huge mess that has been created for all AOL Gold users.
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We apologize for the inconvenience this has caused you. Our engineers are currently investigating the problem caused by the latest update.
Regarding the issue you are experiencing with the toolbar icons, please follow the steps from the help article below, in order to change the toolbar icons.
https://help.aol.com/articles/Change-your-toolbar-icons-in-AOL-Desktop-Gold
The backward and forward mouse options will be available in a future update for the software.
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s
commented
You closed my previous comment without allowing me to respond to your "answer" which was no help to resolve the update issues problems.
1. The toolbar icons do not stay put no matter how many times I put them in the order I want them in.
2. Website icons come up with a heart and NOT the site's actual icon as it used to be. (I know how to add icons I want for the toolbar which was your answer for a fix). It did not answer why a site's icon doesn't appear since the update. Did you read what I said?
3. Why do old empty emails pop up with the Welcome Screen. It takes many clicks to get rid of screen and empty emails before I can even start using AOL. I want none of those to pop up, they are time wasting and aggravating. I no longer will read any news windows you stick there as they are also a waste of time. Listen to all of the people who say the exact same. They are only there for click bait.The following was the original posted:
UPDATE ISSUES after Revision 11.0.1916 was updated on 8-9-18. My AOL desktop button would not open AOL this morning, so I spent almost three hours on phone with Tech who re-installed Gold at least 8 times trying to get it working as it did yesterday (in 11.0.1912 toolbar icons and sign at least worked). This was after restoring my computer and doing Windows updates again to no avail. It still takes a good six clicks to have AOL even open from my desktop icon. This is in addition to everything else that is broken and instead of getting those problems fixed, now more has been broken.My toolbar icons now will not stay put no matter what I have tried and many from sites only show as a heart and not their site icon. This was not the case prior to latest update.
"When" AOL does open there is not only a Welcome Screen (that gets closed out as I never bother to read it any more as it is full of time consuming junk), but three emails that I also have to close out that were never sent. Two don't even have an email address on it and are blank. Trying to send, even to myself does nothing to get rid of it. Deleting just brings them back on next sign in. Tech could not get rid of those either.
After wasting now over 5 hours of my life just today in an attempt to get back what worked yesterday is beyond unacceptable. The Tech told me to add this here to Feedback as AOL reads and takes action. I laughed as there are six pages of icon issues and yet they still exist.
I have also been asking for this entire time why backward/forward mouse buttons still do not work in Gold like they used to in 9.7. That was supposed to be fixed a year ago and still has not. Everyone who has a problem with what is not working, add your comments/suggestions below in hopes something may get fixed some day without breaking something else in the process. After a year and half of this Gold being forced on us, AOL needs to get their act together and hire Techs who can fix the huge mess that has been created for all AOL Gold users.