Upgrade aol and it wiped out aol from my computer.
Tony/Engineering:
I followed your instructions below and and did keyword upgrade and it put a program on my desktop. After clicking that icon to open, I received an ERROR MESSAGE that it did not work. What it did was DELETE AOL GOLD from my computer 100%. Now when I click on the icon for the AOL GOLD....it does not connect. I had to uninstall the program and went to install AOL GOLD from the Internet and it says I am not illegible for it. WTH is going on?
I am able to access my AOL email from Google Chrome.
Please email me back with directions on how to fix.
Shirley *****
-----Original Message-----
From: Desktop Gold Engineering Team <***********@aol.com>
Sent: Sat, Sep 22, 2018 12:56 pm
Subject: Re: AOL Desktop Gold error logs - 11.0.1972 gm
Thank you for bringing this to our attention and we apologize for the inconvenience. We have recently released a new version of the ADG software that should help you with this issue.
Can you please download and install the new software version and see if it helps? Can you use the Report a Bug option again and report back again as we also have included enhanced error logging to help drill down on this issue.
To download and update to the current version, please visit keyword upgrade and download and manually install the full client.
Thank you for your patience as we work to provide a solution.
Tony for the AOL Desktop Gold team
SHIRLEY JONES
shared this idea
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Anonymous
commented
Gee download more garbage AOL Gold software and "see if it helps". Are you kidding me? We are NOT your guinea pigs....FIX THE PROBLEMS without giving us solutions that are not fixes only suggestions to "see if it helps". Fix the problems via your automatic updates so we don't wind up like Shirley with worse problems that she started with.
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Anonymous
commented
They just sent me the same BS email....not even going to try it. They should fix the **** that is already installed on our computers before instructing us to install even crappier software. Why install new software AOL....thought you do automatic updates. AOL is a piece of sh*t...time to move on it seems.
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Anonymous
commented
This is inexcusable and disgraceful