I was trying to ignore someone in a AOL chat room and their name does not show up on the list so I can't ignore them.
Next time it happens, I will first try ending AOL session and trying again, and then after that I will try to reboot my computer to see if it works.
Note: this is random screen names, not one person, and sometimes it works sometimes it doesn't. A total random problem.
Paul D. Escudero shared this idea
Let me put you in touch with one of our Technical Support agents to investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.