I was trying to ignore someone in a AOL chat room and their name does not show up on the list so I can't ignore them.
Next time it happens, I will first try ending AOL session and trying again, and then after that I will try to reboot my computer to see if it works.
Note: this is random screen names, not one person, and sometimes it works sometimes it doesn't. A total random problem.
Let me put you in touch with one of our Technical Support agents to investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.