I have two suggestions, first suggestion is to provide a grammar check as you provided the spell check.
First suggestion is to provide a grammar check as you did with the spell check to help prevent writing errors. Secondly, to allow the customer service to take the information from the customer, and to pass it along to whoever they may transfer you to if they cannot provide assistance. Having the customer repeat all the data all over again is stressful when it can be relayed to whoever they are transferring you to, and to save time for the tech as well.
Tech Friend (Basic) commented
Good Idea. My suggestion is for you to ask for Case Number from customer service then give it to Tech. so they will know what happened earlier.
Does anyone know how to edit the articles?