Skip to content

Tell us how we can improve your AOL Desktop Gold experience.

← AOL Desktop Gold

AOL not saving passwords to access websites

AOL will not save user names and passwords I use to access websites, so I have to type the information is each time I want to open a site, such as my bank. How can I fix that?

7th ranked
ARLINE GEORGE shared this idea  ·   ·  Report…  ·  Admin →
Responded  ·  Product Support responded  · 

Please go to the Settings icon on the toolbar → Browser → Passwords → check ‘Offer to save passwords I enter on the web’ (changes are saved automatically).

Comments are closed An error occurred while saving the comment
  • BOB KRAMPETZ commented  ·   ·  Report

    YOU HAVE RESPONDED · Product Support responded
    Please go to the Settings icon on the toolbar → Browser → Passwords → check ‘Offer to save passwords I enter on the web’ (changes are saved automatically).

    IT HAS BEEN CHECKED AND STILL DOES NOT WORK!

  • BOB KRAMPETZ commented  ·   ·  Report

    RESPONDED · Product Support responded
    Please go to the Settings icon on the toolbar → Browser → Passwords → check ‘Offer to save passwords I enter on the web’ (changes are saved automatically).

    It IS CHECKED AND STILL DOES NOT WORK! See my Previous posts!

  • BOB KRAMPETZ commented  ·   ·  Report

    You haven't read my POST's -- THE BOX IS CHECKED and yet another unsaved password was noted today, AND NOT ASKED NOR SAVED.

    I assume you tested this on your test base, and If you aren't finding this problem, there is likely something in MY VERSION of the beta desktop that is getting propagated from one beta to the next as you can see that I have complained about this for months over many versions of Beta ...
    I KNOW that the phone support cannot help, this is a genuine problem on my system. WHAT test & DUMP can I send you???

  • BOB KRAMPETZ commented  ·   ·  Report

    I have called a number of times, and it is ALWAYS busy, I have no time to sit and wait to talk with someone I KNOW can't help. IF PROGRAMMING SUPPORT cannot reproduce this on their system, EMAIL me and I'll try to find time to work with someone on this.

    I HAVE the SETTINGS-> Browser-> Password -> Offer to save passwords CHECKED!!!

    When I CHANGE a PASSWORD on an existing entry, it DOES NOT CHANGE the saved password!!

    When I've gone to a new site, it DOES ASK IF I want to save the password, so that works.

    I have even deleted the site, uid, & password from the Settings list, IT DOES NOT SAVE a new one!

    Today, I had to change a password for another site.
    I now have TWO sites that it does not change. The old password continues to be saved..

  • BOB KRAMPETZ commented  ·   ·  Report

    Though I go to FACEBOOK often, the browser has never asked if I wish to save the password. It is NOT in the password list (I checked).
    SEARCH does not find any FACEBOOK in the list.

AOL Desktop Gold

Categories

Feedback and Knowledge Base

(thinking…)