Screen going black
SCREENS CHANGING SIZE AND TURNING BLACK:
I use Desktop Gold as my primary browser. I log onto Gold with the main AOL Gold strip at the top, and the Welcome screen to my left and then also My Favorites screen on my right. Everything seem OK as long as I continue doing something on the desktop or internet, but as soon as I let it go idle for 10-15 minutes or so, my screen goes to sleep(as I do have it set for that feature) but also I start hearing"bubble" type notification sounds in the background. If and when I go to wake my screen a few minutes later the "welcome screen" and the "favorites screen" have decreased in size and moved to the left; and part of the screen, on the right and top has gone black. I might hear another "bubble" type sound and the screens seem to decrease again. The only way I can get back to see the whole screen again is to log out of AOL Gold and log back in again. Then again the screens will again start decreasing and turning black after 10-15 minutes of idle.
IT DOES NOT SEEM TO BE MY COMPUTER. I HAVE A DELL I HAVE TRIED TO USE OTHER BROWSERS LIKE: FIREFOX, CHROME, MICROSOFT EDGE, INTERNET EXPLORER 11, ETC.
None of those screens move or turn black after being idle like happens when using AOL Desktop Gold. I have tried to reload the AOL Desktop Gold download, but still have the same problem.
What can I do?
This is something our technicians can help you with. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone