Help
Do away with overseas representatives on your help site. They are in a tight small office or home. The back ground noise drowns out the conversation. The accent is terrible. They do not know what to do. They can not confirm they are actually AOL.
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We’re sorry to hear about your experience. It’s certainly our expectation and desire that you receive the highest quality service when working with customer support. We’re sad to hear that it sounds like you did not.
Rest assured that we’ve captured your complaint and will make sure your experience is shared with others in an effort to prevent this in the future.