Website issue

Cannot get into the Capital One website. I wasn't able to access some features of the website when i go there.

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Anonymous shared this idea · Jun 22, 2020 · Report… · Delete… · Admin →

Reviewed · Apr 21, 2021

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AdminProduct Support (Admin, AOL) responded · Jun 25, 2020

Thank you for sharing your experience. We are sorry to hear that you are having troubles with the AOL Desktop Gold, and we apologize for the inconvenience this has caused you. Our engineers are looking into this as we speak.

If your browser crashes, please try the following steps to enhance your experience:

a. Edit > Select Footprints to Clear
b. Check the ‘Browser Cache’ box
c. Restart ADG
If the user had not previously checked the ‘Browser Cache’ clear footprint option, it can be restored using these additional steps
d. Edit > Select Footprints to Clear
e. Uncheck the ‘Browser Cache’ box

We would appreciate it if you would send a report of this problem to our AOL Desktop team to have this further investigated. To do that, click on the “Help” button on the top right corner of the AOL Desktop window, and select “Report a Bug” from the drop-down menu.

In case the problem persists, please call our AOL Desktop Gold team at the number 1-888-265-3733, in order to have one or our Technical Support Agents investigate the cause of this issue.

Thank you for your understanding.

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