AOL gold freezes every day
Everyday AOL GOLD freezes up and I have to use Google. Why am I paying you to use your desktop if it does not work!! YOU SHOULD BE PAYING ME TO USE AOL GOLD!!! Don't force people to use this ****! FIX IT ALREADY!! I AM PAYING YOU 3.99 a MONTH SO IS EVERYONE ELSE!!!
Anonymous
shared this idea
Thank you for your report, our engineers are actively working on the issues you have described.
Please follow the steps:
1. Open AOL Desktop Gold→Export the data by going to Edit→General Settings→My Data→Export/Backup→Select the location for your backup and then Save→Click on “OK” without entering a password→Wait until the export finishes.
2. If AOL Desktop Gold does not launch or it freezes right away→Go to the search bar on the lower left corner on Windows and type “Run”→Type in the Run box the word “appdata” then OK→Click on “Local”→Go to “AOLDesktopData”→Right click on the folder called “db” and select “Copy” and paste it on the Desktop screen.
3. Then, go back to Local→Right click on “AOLDesktopData” and then select “Rename” and type in “AOLDesktopData1”.
4. Uninstall the current AOL Desktop Gold version by going to Control Panel→Programs and features (Windows 7) or Apps and Features (Windows 10).
5. Install AOL Desktop Gold by going to mybenefits.aol.com, or myaccount.aol.com using Chrome, Edge, Firefox, IE or other browser.
6. If you have the same issues as before completing these troubleshooting steps, then please file a report by going to Help→Report a bug and explain in detail what seems to be happening.
146 comments
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GAIL HOLTE
commented
That's the poorest explanation I have ever heard for incompetency of a company.. I can't even follow your instructions.. All o f a sudden I now am being asked to create a new account because of non usage.. I used AOL about 2 hours ago and do use it everyday so what is the deal.. Maybe it is time for g.mail. i have used AOL for more that 20 years.. Your responce will help make my decision..
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MARTIN J FERKIN
commented
What is your problem, AOL? You can see that your horrible Gold platform totally sucks and everybody hates it, and it has endless problems, yet you refuse to replace it with a platform that works and is user-friendly. Please replace it with a platform that works!
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cbtweety722
commented
Yes, AOL Gold freezes constantly!! I am paying 15.00 a month and have been with AOL forever..This is the worst version you have ever released!!
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JANE FRIAS
commented
Agree. Freezes constantly. Yesterday, I was trying to place an online order and it froze and wouldn't process the order. Had to go to Firefox to complete the order process. One of the comments mentioned was paying $3.99 a month for AOL. I'm paying $14.95. How do you get the cheaper rate. Like the AOL format and toolbar and favorites, but ready to switch. Not worth the price I'm paying.
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SUSAN COVENEY
commented
Make Gold work or I'm going to Gmail instead of paying you 12/month
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Jerry Longden
commented
That's right folks, AOL Gold is a mess whatever browser is used. It just becomes a messy case where AOL Gold works the worst, or not at all. It's truly amazing AOL's parent company Verizon, Oath et. al. can get away with fraud for sooo long. Never thought I'd live to see such corruption in the open. Sad.
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Anonymous
commented
YOU CAN SEE IT IN THE TITLE..GET BACK TO ME..
YOUR PROGRAMMERS ARE INCOMPETENT -
Anonymous
commented
AOL gold locks 3-4 times a week. Have to close and restart ccnstantly. Why. This has been going on since you launched it.
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Michele B Miller
commented
I have been remoted into 5 or 6 times to get rid of an AOL full page popup!!!! It continually pops up over and over and over . It is an AOL Ad PAGE with THIS IN THE SEARCH BAR.
cdn.desktop.aol.com/cdn.ads/jacI've reported to "fix a bug" too!!! Been with AOL since the early 90's. THIS IS UNACCEPTABLE!!!!!!!!!!!!!!!!!
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Denise Hanney
commented
Good morning..
I’m having difficulty with my AOL Gold that I pay for monthly. It freezes, my emails sometimes do not arrive - I love the accessibility but I may gave to cancel AOL Gold. Please advise -
Pam Nagy
commented
I am unable to get my Desk Top Gold to return to my former DTG where I had all my files....now I have no files, I have to re-enter my password continually, none of my settings remain current...this must have something to do with Microsoft...
ARE YOU HINTING THAT I SHOULD GET RID OF AOL AND GO TO GOOGLE????
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JAMES ANNING
commented
I'm using AOL Revision 11.0.2914. When this is running, it makes my PC very very VERY slow using all its resources! Cefsharp.browserSubprocess.exe has 8+ sessions running, PLEASE advise, this is been going on for 3 months.DO NOT IGNORE THIS
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Renee
commented
truly fed up... this is so wrong... why should I have to go to save aol .. manage and create folder then have to go back to the email that i wanted saved to place in folder.. before just scrolled down and clicked on create.. why would you make things more tedious????? why can you not find the email names that were lost with whatever you are doing now? WHY> Why do you have +1... why do you not know how one dials in USA? why do you not have dates any longer.. how are we to know.. now just have contacts and no way to click on dates?
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Renee
commented
these are facts.. very angry, annoyed, frustrated... the person that helped me but that was after aol hung up on me 2x..
whatever you just did to my computer is one big disaster
I lost the top 10 names that I had .. and cannot get it back. to create a folder now 3 steps instead of just clicking create a folder now phone # have a +1 you do not need that in USA. At times cannot delete . user emails some have dates other users do not... this is one big disaster hope you will contact me when this is fixed.. I am ready to quit aol
you did this when you made aol gold.. and now you are doing this again.. why cant you test your changes before applying them to your customers... so frustrated.. angry.. annoyed.... this is not the way you should be treating your customers... -
Anonymous
commented
Either learn to fix the problems or put it back like it was. You know...if it ain't broke, don't fix it!
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brian downing
commented
AOL GOLD DOES NOT RESPOND EVERYDAY! WHAT AM I PAYING FOR?
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BR
commented
FINALLY! An update that fixes all the issues!! The freezing... the mailbox tabs... everything. Revision 2914. PLEASE DON'T UPDATE IT AND MUCK IT UP AGAIN!! 🙏🤞🙏
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Anonymous
commented
My AOL doesn't load emails quickly..everything takes forever to work..what can be done..I pay a fee for this service..I am NOT happy
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Anonymous
commented
Hire someone who can fix your site its not fun waiting and waiting for things to get in order.
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Anonymous
commented
Everyday my EMAILS get all mixed up and not current all the time. Then when I try to go to SENT my computer screen turns WHITE and it takes a good 5 minutes before it will open up to it. This happens daily fix it so
I can use this. Thanks.