AOL gold freezes every day
Everyday AOL GOLD freezes up and I have to use Google. Why am I paying you to use your desktop if it does not work!! YOU SHOULD BE PAYING ME TO USE AOL GOLD!!! Don't force people to use this ****! FIX IT ALREADY!! I AM PAYING YOU 3.99 a MONTH SO IS EVERYONE ELSE!!!
Anonymous
shared this idea
Thank you for your report, our engineers are actively working on the issues you have described.
Please follow the steps:
1. Open AOL Desktop Gold→Export the data by going to Edit→General Settings→My Data→Export/Backup→Select the location for your backup and then Save→Click on “OK” without entering a password→Wait until the export finishes.
2. If AOL Desktop Gold does not launch or it freezes right away→Go to the search bar on the lower left corner on Windows and type “Run”→Type in the Run box the word “appdata” then OK→Click on “Local”→Go to “AOLDesktopData”→Right click on the folder called “db” and select “Copy” and paste it on the Desktop screen.
3. Then, go back to Local→Right click on “AOLDesktopData” and then select “Rename” and type in “AOLDesktopData1”.
4. Uninstall the current AOL Desktop Gold version by going to Control Panel→Programs and features (Windows 7) or Apps and Features (Windows 10).
5. Install AOL Desktop Gold by going to mybenefits.aol.com, or myaccount.aol.com using Chrome, Edge, Firefox, IE or other browser.
6. If you have the same issues as before completing these troubleshooting steps, then please file a report by going to Help→Report a bug and explain in detail what seems to be happening.
107 comments
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Anonymous
commented
ALREADY DONE ALL THAT, WASTE OF TIME. DOES NOT RESOLVE THE ISSUE, ALREADY REPORTED BUG TO NO AVAIL! QUICK FIND STILL STOPS WORKING AFTER REBOOTING AOL. AFTER THAT, ALL TAB FUNCTIONS START SLOWING DOWN AFTER CONTINUED USE!
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Anonymous
commented
For the last month tab functions (New, Old, Sent, Quick Find) in my mailbox start slowing down/freezing up after about 15-30 min. of continued use; rebooting AOL refreshes function momentarily and the cycle repeats.
Have contacted customer support 5 times; have re-installed software 3 times, reduced stored emails to <1000 email, etc. to no avail. Was told to contact AOL Gold Team but can never get anyone to answer after very long holds. Was also told it could be a conflict with windows 10 update. Submitted bug reports to no avail. Please help! -
Mgp
commented
After the Oct 19 AOL GOLD DESKTOP UPDATE, i am now experiencing 1. blank emails and 2. EXTREMELY slow opening and EXTREMELY slow mailbox opening. I understand one of the '\fixes' is supposed to address the blank emails but I am getting blank emails AFTER the fix. What to do...???
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Lisa Raterman
commented
The desktop freezing has gotten so bad I am using Outlook to read my mail - if I am going to be forced to do that I will be canceling my account after nearly 25 years. May as well just use Outlook email or Gmail for free.
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tony
commented
I'm close to ending my 20 plus years of using AOL....I've taken flak for still having it, but I've always said...it's a good product and I am loyal....If I'm using google to get my aol email...why bother paying for it?
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Anonymous
commented
Why is does it take so long to upload older emails or those previously sent. Also when using search box it types very slow. Tried contacting AOL Tech Support via phone at least ten times at various times of day and always get response that "due to heavier that expected demand......." I have waited up to 1/2 hour and no one ever answers. Been customer since AOL started and ready to move on. How do you get to talk to a tech and I am paying $4.99 a month for tech support that will be stopped.
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James Boyd
commented
freezes, delays, crashing, etc. Why cant aol fix these problems?
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Anonymous
commented
Please, please help me get my email so I can to my charity work. I have been trying for hours to get my email. I plead for your help. thank you
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Anonymous
commented
What's happening with mail? Very slow to load. Freezes when switching mailboxes. Barely functional. Totally inadequate for business use.
Dr. Bob -
Talat Rashid
commented
I am paying over $39.00 monthly subscription and trying to get an assistance from you Tech is nightmare. I tried to go to chatting and wait 1-2 hours.
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Thomas Butler
commented
My aol freezes and is locked up... PLS fix it
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Bonnie Schwarz
commented
My idea is for you to fix the email. The old and sent boxes and loading very slow. It seems a few months ago all my emails from 2011 got loaded back into those boxes and was told that was what was slowing it down. I am paying you and have spent hours of my time deleting emails. I have deleted a lot and it is still doing the same thing. If I can get into those boxes I can't search for old emails or people's email addresses because they won't pull up. And I was able to start an email and just put in a couple letters of the email address and it would populate and that isn't working anymore. That It seems you have lowered your bandwith or something. Whatever you have done you need to stop charging and fix the problem or you will be loosing a lot of long time customers!
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Bonnie Schwarz
commented
I have the same issues as all the rest. I have been with AOL for 25 years and it has never run so bad. Also started about 3 months ago. I wasn't able to toggle between mailboxes and came to found out that somehow every email I had ever written or sent from 2011 popped back into my old and sent mail boxes.I was told that is why it was running slow. I spent hours trying to delete 9 years of emails. It is almost impossible. They put me on this beta platform and it's not much better. I have moved out lots of emails and it still is slow and won't load. Alot of the email features I like. like auto loading people's emails isn't working. Searching for old emails isn't working! Nothing is working right. And as everyone said you are charging US for this. What a shame. I run a business and so many customers from 25 years have this email address and I like the features for my work but if it isn't working right and I get frustrated I will have to move on and redo everything on a new platform. Maybe you need to see what went wrong a few months ago and put it back to the way it was. Are you trying to save money on bandwith? Is that the issue? Again we are paying you! I am giving it another couple months and it isn't fixed you will be loosing another long time customer!
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Anonymous
commented
RIGHT ON !
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James Boyd
commented
I have done everything recommended many times over. I have even had aol tech support uninstall and reinstall, still no better at all. Reviewing the news and checking email takes forever due to extended time to execute clicks, complete software freezes, etc, etc.
AOL - what the heck is going on??
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Robert Wencel
commented
Describe my idea? How about making the desktop gold that I pay for usable? Mail doesnt come up half the time. The articles that you want everyone to read and comment on are almost useless since half of the articles dont even come up when clicked on, and trying to make a comment is so frustrating because aol moves so slow. Ive used aol for over twenty years now because Ive always liked how aol is set up for my mail, and its just very easy to use in general. Ive recommended it to so many others and installed it for others to help them out, but something has to change, and soon! Im seriously thinking of switching over to another platform thats free and works great.
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Robert Wencel
commented
Im right there with you! About three or 4 months ago, my AOL started to run veeeeerrrrrryyyyy slow, and I would have to restart it over and over just to get my mail to come up. Everything about aol is slow right now, or even freezes up. Youre right? We pay for this too. The days are long gone I guess where you could trust aol to be a smooth and easy program to use. It worked better when it was free.
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Anonymous
commented
Mail won't open or preview photos. Slow going in general and AOL Gold crashes, or just won't function. AOL already knows about all this, but yet, does nothing. Oh, but, they take your money OK. That part works just fine. Can you say Class-Action? AOL should be paying me.
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Anonymous
commented
One helpful thing I discovered is that when AOL Mail loads and there are no emails in the empty mail box, if I go up to the READ icon (picture of a mailbox) at the top, left side) and click on it, a lot of times my mail will appear! I'm grateful for this! I've gone days without being able to see/receive a single email!
I hope this helps others. -
James Boyd
commented
Com'on man: having to wait 6 minuted for a saved mail to open is finally more than I can take. Something has to be done now, not next week and not next year. AOL is about to start losing customers en masse if AOL doesn't finally get their heads out of the sand and correct this system wide problem!!!!!!!!!!!!
I know what "operating properly" means and have bneen an aol user since AOL was first invested in the 1970's. Get this solved ASAP.