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'missing email that shows up 7 hours after it's sent and shown to supposedly in mailbox' has been merged into this idea

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the software keeeps freezing and goes to no replu. call me 1---***

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Anonymous shared this idea  ·   ·  Report…  ·  Admin →
Support Request  ·  Product Support responded  · 

Thank you for sharing your experience. We are sorry to hear that you are having troubles with the AOL Desktop Gold, and we apologize for the inconvenience this has caused you. Our engineers are looking into this as we speak.

If your browser crashes, please try the following steps to enhance your experience:

a. Edit > Select Footprints to Clear
b. Check the ‘Browser Cache’ box
c. Restart ADG
If the user had not previously checked the ‘Browser Cache’ clear footprint option, it can be restored using these additional steps
d. Edit > Select Footprints to Clear
e. Uncheck the ‘Browser Cache’ box

We would appreciate it if you would send a report of this problem to our AOL Desktop team to have this further investigated. To do that, click on the “Help” button on the top right corner of the AOL Desktop window, and select “Report a Bug” from the drop-down menu.

In case the problem persists, please call our AOL Desktop Gold team at the number 1-888-265-3733, in order to have one or our Technical Support Agents investigate the cause of this issue.

Thank you for your understanding.

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  • Arnold Schoenbachler commented  ·   ·  Report

    what the "harry"...You say I have mail, it's shows on the icon 1 but yet it doesn't show under new mail. sign off, sign on but still no mail...7 hours LATER it shows UP so I can read a message send 7 hours ago! For this I pay a fee ever month! Half the time I don't get "You've got mail" except at first sign on then crickets, even for new mail once the mail is read! Honestly AOL GETS WORSE ever time there is a new update! This keeps up after 20 some years it's bye bye AOL and HELLO to another carrier.

  • Anthony Krebs commented  ·   ·  Report

    the troubleshooting in removing the welcome page in adg is not working

  • REX SHIELDS commented  ·   ·  Report

    Can not play Amazon prime video on AOL web browser because of compatibility issue. We can play Amazon prime video on regular browser like Microsoft Edge.

  • RICHARD SIFUENTES commented  ·   ·  Report

    Every time i want to go to the western union website, after the log in, i get the error message "We're sorry but there has been a technical problem. Please try again later" It works in chrome. AOLDesktopGold version 11.1.5022

  • ELENA MCKAY commented  ·   ·  Report

    Also, other websites are not able to visit and couldn't use it on ADG.

  • ELENA MCKAY commented  ·   ·  Report

    ADG latency , it starts to lag when opening the ADG and emails not able to see right away.

  • NED NICHOLS commented  ·   ·  Report

    Tonight over 30 minutes of "Not Responding." It's never less than 20 minutes. I plead for HELP, but guess what...no response from AOL. I can't believe they're charging me for AOL Gold.

  • Jonathan commented  ·   ·  Report

    What kind of cpu does aol desktop gold work best on? My is maxed out at 100% then goes down, but mine is only am amd with two cpu cores.

  • M D GROOTHUIS commented  ·   ·  Report

    If this keeps happening I will have to switch. I need documents stored on AOL to do my taxes and can not get to them.. NOT acceptable.

  • Glen Pearl Sr. commented  ·   ·  Report

    Why do I get this error every time I try to go on AOL using my two desktops are my laptop what is going wrong and what are you doing that's causing this

  • CHARLES HARRIS commented  ·   ·  Report

    We have been with AOL from the very beginning but this past several months has been a nightmare. Screens freeze, my mail box disappears then reappears. What in the world is going on.
    I really don't like the idea of changing service but I am going to start another service and see how it works. If AOL doesn't correct their problems, we will switch. Easy as that.
    Hope someone is listening to your customers.

  • CHARLES HARRIS commented  ·   ·  Report

    We have been with AOL from the very beginning but this past several months has been a nightmare. Screens freeze, my mail box disappears then reappears. What in the world is going on.
    I really don't like the idea of changing service but I am going to start another service and see how it works. If AOL doesn't correct their problems, we will switch. Easy as that.
    Hope someone is listening to your customers.

  • RICHARD DREGER commented  ·   ·  Report

    Email did not show up on my aol desktop gold today. Is there something you can do to repair my site? I was able to get my email by going to Google Chrome and setting up an aol mail site there, but I should be able to ********* my aol desktop gold site. Can you fix?

  • Sally commented  ·   ·  Report

    It takes forever to sign on and then mail in new mail i not new. I pay for this service and it is not any good. Need to fix your bugs

  • Ronn commented  ·   ·  Report

    I am constantly having mylaptop freezing up and saying "not responding" So I called the so called help desk. He said he can fix that. But I had to give him control of the computer. Being reluctant since I was hacked that way once, I said ok. So a matter of about 10-12 minutes, he gets back to me saying its all fixed. Well NO IT WASN"T I literally had none of my icons in the bar above. When I told him it wasnt there, his resonse was that its going to be that way since the file was (so called) corrupted. Well why the **** not tell me that things were going to be different when in fact I ASKED HIM IF THINGS WERE GOING TO CHANGE...AND HE SAID NO. I am still fuming over this. So what happened? I am back to square one with freezing screens all over again. My kids laugh at me for still having AOL....and now I know why. Time to change

  • SANTO TRUFOLO commented  ·   ·  Report

    freezing up
    aol freezes for 1 to 2 minutes after entering password on every computer

  • Anonymous commented  ·   ·  Report

    can't even read mail now. getting worse and aol can't fix it.

  • Frank s Farello commented  ·   ·  Report

    How long have subscribers to AOL been complaining about the slow speed, etc. of AOL once Oath took over, and still the problems persist. I've complained since Oath's inception and today I'm still complaining. AOL's speed is terrible, web pages take long to load up, it freezes a lot and I have to shut down and sign in again - overall (putting it in the vernacular) AOL ****. I also sign into Google, MSN independent of AOL and on both the response time is instant and never any of the other problems. How far must AOL descend into being almost useless before anyone at AOL does something about these issues? And, to top it off I'm probably the only jerk who still pays for AOL per month just because my wife gets things with the payment on AOL that you don't get if you don't pay. I honestly don't even know what those things are, but I just keep paying for this lousy, slow service. AOL, you are taking advantage of your customers! DO SOMETHING ABOUT OUR COMPLAINTS!

  • STEVE MAYBERRY commented  ·   ·  Report

    wth is it with this OOPS!!!!!!!!! stuff all of the time??? Is this browser such a failure that it can't even open it's own pages without crashing? I can't get this thing to do anything on a constant basis....except fail. Please fix this problem ~ it's getting to be a daily issue. AOL FAIL!!!!

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