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AOL desktoop gold is not resnding quickly. It takes time for the page to load andsometimes it routes to

AOL Desktop Gold is not responding quickly, it takes a long time to open up a page sometimes. It also routes to a totally different page even though you clicked on the right thing. Pease have it check.

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ANTONIO MUNGIA shared this idea  ·   ·  Report…  ·  Admin →
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Gathering Feedback  ·  AdminAOL Product Support (Admin, AOL) responded  · 

Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!


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  • ELLEN BOISEN commented  ·   ·  Report

    I just checked my task manager and there are 63 ChefSharp.BrowserSubprocess background processes running on my new Windows 11 desktop computer running AOL Gold. That seems a bit much. All I have been doing is checking email, nothing else. Make it stop!

  • Jeanne Richard commented  ·   ·  Report

    I've been struggling with it for the last few days too. I saw another post where an AOL rep responded saying there's one cefsharp process for every window opened in AOL Gold. ********. I have AOL Gold running with NO windows open and it's got 7 cefsharps by default! I open my email window and it jumps to over 30! Before even opening a single email! This is ridiculous and the past few days it's so bad that my computer freezes up and it's built for heavy graphics gaming! I even tried uninstalling and reinstalling it and it's still horrible. I can't even check my email without it seizing up my computer's entire resources. I've been using AOL since the early 90s and I can't believe I'm actually considering letting it go after all this time.

  • WILLIAM KUHN commented  ·   ·  Report

    I understand that back when I started with AOL in 1993, the cefsharp browser subprocess was the method for AOL to connect to the internet. This is 2026 you really need to update the code so not to be dependent on this subprocess. It takes up extra memory, once on it keeps generating multiple instances of the program that eats memory. It seems to cause other multiple issues too. I am finding on line websites that do not work with AOL but works fine with Edge or Chrome. I have to wonder if this sub routine is causing the issue. Though I'm a long time customer, I am strongly considering cancelling my subscription to AOL and start using a browser that will support all my on line work. Please fix it. Thanks

  • Arnold Schoenbachler commented  ·   ·  Report

    i AM GETTING REALLY SICK AND TIRED OF READING "AOL NOT RESPONDING" and watching a blue circle spin and little dots around as I look at "loading"! Click on mail and 10-15 to load, then another 20 second to after hitting respond for it show up so I can respond~ Every update seems to make things worse.
    Get some TECH people in that know what they are doing and correct the issues

  • DAVID GOLBER commented  ·   ·  Report

    I pull up an email. The header comes up ... and then I wait forever for the content to fill in. It's not my system, it's not my connection to the internet. I know because I can test. It's AOL.

  • NANCY ARNDT commented  ·   ·  Report

    This should be easy & work well when clicked on! Be it mail or spam!

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