AOL Desktop Gold
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This forum is not monitored for any support-related issues. If you need assistance of any kind, please visit our help site.
Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
46 results found
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Try clearing the Browser Footprints:
1. In the top left corner of the AOL Desktop window, click “Edit” then choose “Select Footprints to Clear” from the drop-down menu.
2. Select “Clear Footprints” from the Browser Settings.No need to wait for a confirmation message, the Footprints will be cleared immediately.
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cannot load aol on the first try
cannot load aol on the first try, second attempt always works, why?
Try to clear the footprints. To do that follow the steps below:
a. In the top left corner of the AOL Desktop window, click “Edit” then choose “Select Footprints to Clear” from the drop-down menu. Select “Clear Footprints” from the Browser Settings. No need to wait for a confirmation message, the Footprints will be cleared immediately.If you still encounter issues call us at 1-888-265-3733.
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AOL Desktop Gold (Not Responding)
AOL Desktop Gold is not responding on my computer. The issue is intermittent. I can navigate for a while and then all of the sudden it will not respond. Contacted AOL Tech Support. We run System Mechanic, still no good. Checked task manager to checked CPU usage. AOL Desktop Gold is the most highest running program on my PC. Please check this problem. Thank you.
Please send us a crash report in order for our engineers to look into this issue. To do that, please follow these steps:
1. Open AOL Desktop Gold.
2. Click on Help on the top right, and select Report a Bug from the drop-down menu.
3. Type a short description of the problem, and click Send.For immediate assistance with this issue, please call us at 1-888-265-3733.
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Getting blue bar when trying to correct words that deletes the following words
When I'm typing and make a mistake, I go back to correct it and I get a BLUE bar, that deletes letters on the next word. I have to change positions, correct the misspelling and then put it back in place. That happens with no warning. And it happens, no all the time, but a lot of times.
In order to disable the overtype mode, press the Insert key on your keyboard, then you can please the cursor behind the word you want to delete.
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Can't find where to adjust (or stop) auto sign off. When I TRIED to get an answer from chat, I was told to reinstall the entire program!!
I want more time before auto sign off. All info is for OLD AOL not Gold. Chat agent told me to just reinstall the entire program. How does that show me where to locate the option to adjust sign off time? When I asked during the chat, he just left me hanging and quit chatting. And I get to PAY for this great service??!!!
The AOL Desktop Gold does not have a auto sign off feature, but it is possible for the software to sign off if the computer goes into sleep mode. We recommend adjusting the power and sleep settings on your system, by following the steps in the article below, in order to prevent the AOL Desktop Gold from signing you off.
https://support.microsoft.com/en-us/help/4027067/windows-10-how-to-adjust-power-and-sleep-settings
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Have agents on standby to chat about problems OR do not advertise you do !!
Your so-called chat option is dysfunctional, no agent ever responds!!
Either have agents available OR do not advertise such!!!We’re sorry to hear about your experience. It’s certainly our expectation and desire that you receive the highest quality service when working with customer support. We’re sad to hear that it sounds like you did not.
Rest assured that we’ve captured your complaint and will make sure your experience is shared with others in an effort to prevent this in the future.
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chat rooms down AGAIN
Again, your cat rooms are down and people cannot access them. Your service is terrible as of late. Last time this happened I was on the phone with an AOL tech for 45 mins as I was continued to be lied to over and over by people who have no business being called techs...
Close and reopen AOL Desktop Gold and check if the chat rooms are loading.
If you encounter issues, please send us screenshots here: aolsupporthelp@aol.com
In case you need help, here is an article on How Do I Take a Screenshot? aol.it/1SA5nOM
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aol desktop gold unable to launch- experience it 3x a day already uninstalled and reinstalled - did worked today but hoping it would not h
aol desktop gold unable to launch- experience it 3x a day
already uninstalled and reinstalled - did worked today but hoping it would not have the same issue again. kindly fix asap- Thank you!Please send us a crash report in order for our engineers to look into this issue. To do that, please follow these steps:
1. Open AOL Desktop Gold.
2. Click on Help on the top right, and select Report a Bug from the drop-down menu.
3. Type a short description of the problem, and click Send.For immediate assistance with this issue, please call us at 1-888-265-3733.
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Why does the price increase email go to all screen names ?
Why does the price increase email go to all screen names ? It should only go to the master screen name. For me it goes to all of them. I have to go to each one to opt out. One of them I haven't gotten the email. If I wouldn't go to each and opt out with each then after the dead line, would I automatically be in the new price plan ? This is no good this way. It would be a way of tricking someone into taking the price increase plan.
Hi there, you can opt-out just once, by opening the notification email from your master account, and clicking on the opt-out link. Once this is done, you will not have to opt-out from any other username.
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HELP
Even after speaking with AOL tech support and explaining were not loading correctly nothing has been done. I was told by AOL tech support " this is how it is now" not it isn't, things are supposed to load properly. You still cannot get into any chat rooms...after reading one article my welcome screen just goes to white....so this is how it is? Really? Tech support lies just to get people off the phone. I wasted an hour today with your tech support only to be told ...this is how it is now as I sit here looking at something…
Try restarting the computer. After that log into the AOL Gold software and check if you have the latest version of the software (11.0.2066): click on Help > About AOL.
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AOL Gold Install Disc
I need an AOL Gold Install Disc to install AOL on my new Dell laptop!! I cannot download from the net because the AOL Techs say my network is infected and now secure!!!! Well, I have been using AOL on this netwrok for over eight years now!!! No problems!!! I have Shentel Cable DSL that all we can get here!!!! Send the disc to: David *, * ** *, *, VA ** ....... Otherwise, I will have to leave AOL for good!!
Unfortunately we do not have a CD for the AOL Desktop Gold. Please follow the steps below to download a copy of software:
1. Sign in to mybenefits.aol.com
2. Under ‘All Products’ scroll to ‘AOL Desktop Gold’.
3. Click Download Now.
4. Follow the installation steps listed below. -
When I open Aol it takes a long time for the blue circles to stop spinning and allow me get
When I open AOL it takes a long time for the blue circles to stop spinning
and allow me to get the welcome page. It also happens when I switch from one user name to another one.Please try clearing the Browser Footprints:
1. In the top left corner of the AOL Desktop window, click “Edit” then choose “Select Footprints to Clear” from the drop-down menu.
2. Select “Clear Footprints” from the Browser Settings.No need to wait for a confirmation message, the Footprints will be cleared immediately.
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All of the unaddressed issues
Since leaving feedback is getting us no where simply click report a bug (right below leave feedback) and type your issue there this MIGHT get us some results, after doing so you'll find an email from "tester" in your sent mail (we're paying to test this I guess) which has several logs attached MAYBE someone will actually start addressing our issues!
Please be assured each suggestion you send to us is carefully read and evaluated by a member of our staff. We take your concerns very seriously and answer your questions and comments with the most up-to-date information available to us.
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New AOL privacy policy. Looks like we have to agree to our information being marketed and shared with others. How can we opt out of that?
New AOL privacy policy. Looks like we have to agree to our information being marketed and shared. Even our email content will be targeted. Is there a way to opt out of that? I like AOL but I don't like my information being marketed.
I understand that you have concerns about the new Terms of Service (https://policies.oath.com/us/en/oath/terms/otos/index.html) and Privacy Policy (https://policies.oath.com/us/en/oath/privacy/privacy/index.html) that you’ve been prompted to agree to. You can review the FAQ (https://policies.oath.com/us/en/oath/privacy/guce/faq/index.html) for more info about the changes. To learn more about the choices we offer and to exercise control over your information, please visit our Privacy Controls page: https://policies.oath.com/us/en/oath/privacy/controls/index.html. If you’d rather not agree to the new changes, you may choose to cancel your account (https://help.aol.co.uk/articles/account-management-cancel-or-reactivate-your-AOL-account) and stop using our service.
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Cannot find a place to input my comment re: Cannot find a place to input my comment.
Cannot find a place to input my comment Cannot find a place to input my comment.
To learn more about how to use the feedback website, please check the following article: https://help.aol.com/articles/submit-product-suggestions-and-feedback-for-aol-desktop-gold
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Follow the steps from this article https://help.aol.com/articles/how-do-i-change-the-window-size-and-position-in-aol-desktop-gold to resize the browser window.
If you still encounter issues call at 1-888-265-3733.
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Stop using scripts to cure issues. Instead of saying that they are speaking to a tech, why not elevate the call to someone more qualified?
Allow calls to be elevated to more qualified techs. Seems you cannot get past the person answers the call and depends on a script to resolve the issue. These 3-4 hour phone calls are ridiculous.
"Chatting" with AOL is absolutely worthless as the representative are rude and end the chat without warningWe’re sorry to hear about your experience. It’s certainly our expectation and desire that you receive the highest quality service when working with customer support. We’re sad to hear that it sounds like you did not.
Rest assured that we’ve captured your complaint and will make sure your experience is shared with others in an effort to prevent this in the future.
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AOL Background Processes never stop in Windows 10!!
AOL Gold on Windows 10 will not stop running multiple background processes for the last 4 months. Gold & W 10 all up to date. No new antivirus installed - always same Norton for years. Worked fine for almost a year. Uninstalled & reinstalled by your people 10 times, never fixed. No one at AOL will fix this for us, called a dozen times & we pay $13.99 a month for this! Must reboot with every icon opening ro erase the inappropraitely stored background processes or icon will not open up again! Only app that does this - dozens of…
We are sorry to hear that you are experiencing issues with the AOL Desktop Gold, and we apologize for the inconvenience.
You will see multiple CefSharp processes (along with the regular AOL Desktop Gold and Tray app processes) in your Task Manager in case you have several windows opened inside the AOL Desktop Gold (mailbox, email or browser), just like you would when having multiple tabs opened in external browses (Chrome, Firefox, Internet Explorer).
Regarding the issue opening the AOL Desktop Gold, we have a few solutions for you.
First of all we recommend updating the Windows operating system. It is essential to have the core components, of the operating system, up to date in order to ensure the best functionality for the applications on your system.
To improve the performance of your computer you can enable only essential startup programs. To do that, please follow the steps from this…
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AOL Shuts Down
AOL for some reason disconnects from internet and you have to reload it this happens on more than one PC so it's not the PC so when you are on a site and it shuts down and you have to bring AOL back up it sucks.Now that we are paying for this service it should be better than this.
Please send us a crash report in order for our engineers to look into this issue. To do that, please follow these steps:
1. Open AOL Desktop Gold.
2. Click on Help on the top right, and select Report a Bug from the drop-down menu.
3. Type a short description of the problem, and click Send.For immediate assistance with this issue, please call us at 1-888-265-3733.
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AOL - NON help
have an educated and intelligent person, that DOES NOT speak "computerees" set up all help on your site. as it is it only creates more problems - than a Pregnant Nun may have... I am 68 years old, 2 undergrad degrees and decades of USING a computer..and can t acccomplish - changing AOL account password, pay my bill with AOL, etc etc. etc. after 1.5 hours I gave up. and I did us my Master AOL address. OH. and have person with English as 1st lang. set up all.
Follow the steps from this article: https://help.aol.com/articles/reset-a-forgotten-password
If you encounter issues call at 1-888-265-3733.
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