AOL Desktop Gold
This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!
This forum is not monitored for any support-related issues. If you need assistance of any kind, please visit our help site.
Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
1183 results found
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protect from scams
INFINI JULY 11, 2019
*** **** Jr R.A.
My AOL Gold, failed the logo was gone, I then tried to open AOL 9.7 that was on the computer. The AOL started to open and asked for the PW, then an error code AC ***** came on screen, I went to the help and fix me box, typed in the issue, they said call *** , @ **.. ** took over had me type in a remote access code and then trouble shoot the problems. ****** stated we were hacked an showed me files of ransom ware, and…
It might have been someone posing as AOL. If you are still encountering issues with the Desktop Gold software, please call the AOL Desktop Gold team at 1-888-265-3733
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advertisement on the aol welcome page about supermat
More than 2 months everyday we see advertisement about supermat on the aol homepage and it also shows it inside the news articles.
We wish to remove it immediately.We contacted the company and AOL to submit this request.Please click on the ad and choose the option to not see it.
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Didn't work
In the story about the treats for the delivery drivers, there were two video links. They didn't work, but that f-n ad sure did. Thanks a lot.
Please try to clear the Browser Footprints in order to solve the issue:
Here’s how:
1. In the top left corner of the AOL Desktop window, click “Edit” then choose “Select Footprints to Clear” from the drop-down menu.2. Select “Clear Footprints” from the Browser Settings. No need to wait for a confirmation message, the Footprints will be cleared immediately.
If you still encounter issues call us at 1-888-265-3733.
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Thank you for sharing your feedback. We appreciate you checking in about the emails you are receiving. We have an article that will explain those emails, how to spot spam, phishing, and vishing, along with who to report them to. Here is the article to best help you: AOL Help: Email and Viruses Protecting Your Account https://help.aol.com/articles/protect-yourself-from-internet-scams
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Your Beta Fixes page is always down...
There is no way to know about new fixes and what they are. Please fix this. This has been for a very long time.
Please access this page: https://beta.aol.com/projects/desktop/windows/
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bring back
under settings and clearing browser history and cookies
Here’s how you clear the Footprints:
a. In the top left corner of the AOL Desktop window, click “Edit” then choose “Select Footprints to Clear” from the drop-down menu. b. Select “Clear Footprints” from the Browser Settings. No need to wait for a confirmation message, the Footprints will be cleared immediately. -
favorites
allow to change favorites differenty rather than alphabetically
Thank you for your post. The product team is not planning to change the alphabetical listing of favorites.
Thank you!
AOL Desktop Gold Support -
CASE # 10936091 As requested by AOL, I am providing more about chatter fuqmehard29. That perosn just posted - men by rates have gone d
case # 10936091 chat room POLITICS (REPUBLICANS) - As requested by AOL I am providing more info on the offending chatter using the screen name fuqmehard28. That person just posted - men my rates have gone down 299
If you see content in an AOL Chat that violates the AOL Terms of Service, let us know right away.
1. While in a chat, select a username from the ‘People Here’ list.
2. Using your cursor, highlight the portion of the conversation that’s in violation.
3. Click Notify AOL. -
Saving an Email - not working.
I wish to save the contents of an email, (older AOL desktop had capability)
What I've tried - but doesn't work..
On an email, I right click & "SELECT ALL"
Then Click (bottom left of email border" SAVE & on my PC, Select
the folder I want .. & NOTHING is saved..Try again with "Create a folder" .. enter name and again
NOTHING is saved and the folder was NOT created.What I NEEED is save the entired email as a PDF or as an HTML file with any images.. OR whatever!!
You can now save a copy of your emails as a PDF or Text file on your computer, which can be accessed outside of the AOL Desktop Gold.
To do this, open an email from your mailbox, then click on File on the top left and select Save from the drop-down menu. You can type a name for the file in the “File Name” box, select the location where you want to save it, and finally click on Save in the bottom right.
Please note that you can save one email at a time.
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Need to be able to see the FULL email address to determine if it is SPAM or not
The shortened email address is helpful but does not allow me to see if it is spam or not.
Also the actual email date is more helpful than "YESTERDAY" or the time today.
I would like to be able to copy addresses out of the email bar when I send them.In order to see the entire email, you can enlarge the From column, by dragging the line between the From and the Subject columns.
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The subject of the email is all the way to the right. Not able to see the entire subject of the email.
The subject of the email is all the way to the right. Not able to see the entire subject of the email.
You can enlarge the size of the Subject, by dragging the line between the ‘From’ and ‘Subject’ columns.
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delete or move multiple messages
using the shift delete keys are not functional. Your ASSumption is that the e-mails are consecutive within the in-box. a LARGE majority of the time e-mails to be deleted OR moved are scattered throughout e-mail. in the prior AOL version ( which I am told is no longer available) each e-mail had a box you could check so you could move or delete multiple e-mails at one time regardless of their location within new mail ( old mail etc.). Not having that functionality is a failure on AOL's part to properly vet and test the product. A patch needs to…
In order to select multiple non-consecutive emails, hold down the CTRL key on your keyboard while clicking on each email you want to select from your Inbox (or other mail folders). When you are done selecting the emails, release the CTRL key, then you can delete or move the emails selected.
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Eliminate the hacker that keeps telling me my aol account will be discontinue
Eliminate the hacker that keeps telling me my aol accoun t will be discontinued
Thank you for sharing your feedback. We appreciate you checking in about the emails you are receiving. We have an article that will explain those emails, how to spot spam, phishing, and vishing, along with who to report them to. Here is the article to best help you: AOL Help: Email and Viruses Protecting Your Account https://help.aol.com/articles/protect-yourself-from-internet-scams
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Removal of the automatic imbedding of attachments in sending email
I don't want attachments imbedded in email and it just started after November Windows update of 2019. Slows mail, especially when more than one attachment has to be sent for signatures
The image shows embedded only on the recipients end if the picture is Attached and not inserted.
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Autofill addressing prevents typing new addresses.
Addressing E-mail does not allow me to enter https://..... without automatically inserting the wrong address from stored addresses. I am trying to send a message to Microsoft billinginfo and cannot do it. Very frustrating. Please fix the bug.
The https:// prefix is a part of a web address, and is used only when accessing web-sites (is not used in email addresses). Please check the correct email address before sending the email.
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Spell Checker
if you could possible disable the settings for spell checker option.
1.Click “Mail” on the top-left corner of ADG.
2.Click “Mail Settings”.
3.Uncheck the option “Perform a spell check before sending mail”. -
Help
Do away with overseas representatives on your help site. They are in a tight small office or home. The back ground noise drowns out the conversation. The accent is terrible. They do not know what to do. They can not confirm they are actually AOL.
We’re sorry to hear about your experience. It’s certainly our expectation and desire that you receive the highest quality service when working with customer support. We’re sad to hear that it sounds like you did not.
Rest assured that we’ve captured your complaint and will make sure your experience is shared with others in an effort to prevent this in the future.
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under romance and 60 and over there is a chatter issue201911 that cusses and breaks the AOL gold rules and have been reported many times
Issue201911 has been reported over and over and over for his nasty comments and talking about having *** with peoples dead mothers. Please do something about this man he still has his account
Thanks for reaching out about your experience.
If you are having an issue within a game chat, please review the following guidelines:
1. Ignore them. People feed off of your reaction. If we ignore them they won’t get the rush they need and they’ll go away.
2. Use the Flag feature in chat. Hover over the right of the comment where the 3 dots in a line are, then click the flag and submit the report.
Your comments are important to us, please reach out for any further assistance. -
Repair Policy and that company
I have the insurance policy which states "contact the repair company, they'll open a claim, and send you a label and package to send to them for repairs". Nothing states we have to pay $25.00 ahead of time for repairs it's covered.
WHYWe are sorry for the inconvenience. You will find all the answers in this article: https://help.aol.com/articles/extended-computer-protection-from-aol-faqs
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Tell me how to stop Flashplayer Not Installed message on AOL
Stop the Adobe Flashplayer message that says "Adobe Flashplayer Not Installed". Don't want it and am tired of getting this message every day. No way to stop it from popping up.
Many websites out there use Flash Player to view multimedia contents, execute rich Internet applications, and stream audio and video. Without Flash Player, you might encounter issues viewing the content on your favorite websites, so we recommend installing it, by clicking on the Install button on the AOL Desktop Gold pop-up. If you do not want to install it, click ‘Not Now’.
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