AOL Desktop Gold
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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
1183 results found
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Make your AOL Calendar syncable with Android and iPad devices.
If I need iCloud or gMail to accomplish this, then I don't need AOL
To learn how to sync your AOL Calendar with an IOS or Android device, please check these help articles:
IOS: https://help.aol.com/articles/how-do-i-get-my-aol-calendar-on-my-ios-device
Android: https://help.aol.com/articles/how-do-i-get-my-aol-calendar-on-my-android-device -
AOL Gold Welcome Screen News Clips Won't Click On Numerous Occassions
AOL Gold Welcome Screen News Clips Won't Click/Connect On Numerous Occasions
Please clear the Footprints in the new AOL Desktop. Here’s how:
a. In the top left corner of the AOL Desktop window, click “Edit” then choose “Select Footprints to Clear” from the drop-down menu.
Select “Clear Footprints” from the Browser Settings.No need to wait for a confirmation message, the Footprints will be cleared immediately.
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"From Our Partners" but you can't read the story.
Why do you even put this on your site. I click on it to read a story and it goes nowhere! I hear a "click" but the screen stays the same, doesn't move, doesn't flicker like it wants to go to the story. If you won't let you paying subscribers read the story then do away with the "From Our Partners"!
Please try to clear the Browser Footprints in order to solve the issue:
Here’s how:
1. In the top left corner of the AOL Desktop window, click “Edit” then choose “Select Footprints to Clear” from the drop-down menu.2. Select “Clear Footprints” from the Browser Settings. No need to wait for a confirmation message, the Footprints will be cleared immediately.
If you still encounter issues call us at 1-888-265-3733.
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Make aol radio available again , it went away witout any waarning, or tell em how to access it
make aol radio accessible again
As of December 1, 2017, AOL Radio has become Slacker Radio. Slacker Radio, which has powered AOL Radio, already works with your AOL Radio account if you had an account prior to December 1, 2017. You can reach out to the Slacker Radio support team about your billing concerns:
https://support.slacker.com/hc/en-us/categories/204244328-Account-Billing
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I can't seem to delete emails as quickly now under GOLD. Very slow process
I want the capability of deleting all of the emails that I have sent to certain people by sorting the emails and then selecting the group that I want to DELETE. It is too time consuming deleting one by one.
Click one of the column headings to sort messages by email address, date or subject. The column header will display an up arrow to indicate the list is being sorted in ascending order or a down arrow to indicate the list is sorted in descending order. Once you have the emails sorted you can delete multiple emails by highlighting one email, hold down the shift key, and highlight the last email from the same sender or date.
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Help
You closed my feed back and want me to call you again. I have talked with someone the gold 4 times on this issue. They have said it is fixed, with no info on what was fixed. Just so you know, it has not been fixed. I do not have time to be on hold for an hour, I have a life that includes work, and other things Just fix the issues
We apologize for the long hold time you experienced. Your feedback is valuable to us, as we strive to continually improve our user experience.
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Please refresh the mailbox. Click on the Mail option> Refresh Mailbox from the drop-down menu.
If the issues persist please call the AOL Desktop Gold team at 1-888-265-3733 in order to have one of our Technical Support Agents look more into the cause of this problem.
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4/28: I was just now unable to sign off
Had to sign off using Task Manager. Why is there a new problem every day??
Please report this problem to our AOL Desktop Gold team so they can investigate it further:
1. Click the Help button in the top-right corner of the AOL Desktop window
2. Select Report a Bug from the drop-down menuIf the problem persists, please call 1-888-265-3733 to have one of our Technical Support Agents investigate the cause of this issue.
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YOU CAN START BY HITTING PROBLEMS HEAD ON AND WIPING THEM OUT.
I have had the same problems with desktop gold from day one. I report bugs and wonder if anyone reads them because nothing ever gets done.
The welcome page news videos have a buffering problem they start and stop through out the video. I have 100 mbps download speed. IE and Chrome videos work fine. Aol weather page have incorrect temp. reading shows 4 degrees all week when its really 50,60 and 70 degrees. Aol claims they do update in the background, that's bs.Please power cycle (reboot) your modem/router for the video problems you mentioned, by following these steps:
1. Switch off and unplug the power from your modem/router.
2. Leave both unplugged for 30 seconds.
3. Plug the power back into the modem/router and verify that you are again connected to the Internet.As for the weather issue, clear the Footprints in the new AOL Desktop then re-add the zip code on the weather page. Here’s how:
a. In the top left corner of the AOL Desktop window, click “Edit” then choose “Select Footprints to Clear” from the drop-down menu.
b. Select “Clear Footprints” from the Browser Settings.No need to wait for a confirmation message, the Footprints will be cleared immediately.
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AOL email attachment
I hope we can have the old feature where we can send files automatically by clicking "Send to email" options on our computer
Please try setting AOL Gold as default mail client:
1. Open AOL Desktop Gold.
2. Log in using your username and password.
3. Click on the Settings icon.
4. On the General tab click on the Make Default buttons to make AOL Desktop your default browser and/or email client. -
Ads that appear on the chat windows screens should NOT have sound. Given that we're paying for AOL gold, I'm not sure why we have ads too.
The list of chat rooms is not working right now. Window comes up but with no info in it.
Thank you for your feedback about the ads on the chat window. We will make sure that this gets to the appropriate team for review.
Regarding the list of chat rooms is not working, I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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Anyone know what this means? {"errors":[{"INVALID_CRUMB","title":"invalid crumb"}]}?
Strange error I get that can't be explained. And by the way, thanks for alphabetizing my favorites. Took many months to get them in the order that I wanted, and only took AOL an instant to shuffle it.
Please clear the Footprints in the new AOL Desktop. Here’s how: a. In the top left corner of the AOL Desktop window, click “Edit” then choose “Select Footprints to Clear” from the drop-down menu. b. Select “Clear Footprints” from the Browser Settings. No need to wait for a confirmation message, the Footprints will be cleared immediately.
In case the issue persists please call the AOL Desktop Gold team at 1-888-265-3733 in order to have one of our Technical Support agents further investigate this.
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YOUR SOLUTION TO IMAGE EDITING DOES NOT WORK.
- Click on the embedded image from the Write mail window.
- Select the Edit Image button below the picture.
- Click on the Crop button on the top left corner of the image.
k***@aol.com supported this idea · Feb 4, 2018
IT DOESN'T WORK !!!!!!! THERE IS NO EDIT !!!Once you click on the embedded image the Edit option is the first from the right-hand side under the image.
If you still encounter issues call at 1-888-265-3733.
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FACEBOOK AND TWITTER
Now I cannot access FB and Twitter from AOL....I have the shortcuts on my toolbar and they worked fine until you released, and forced on us, yet another update which has messed up more than it fixed. Actually, I haven't seen even one fix as a result.
This issue might be caused by the fact that you are using an old bookmark (it points to an old sign on page). Please delete the Toolbar item that you are currently using, then open Facebook and Twitter sites and add the new links to your Carousel.
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i am sick of calling aol for support and getting MANILLA
i am sick of calling AOL support and getting MANILLA the personal there are not trained properly don't comprehend the english language and usually can-not fix the problems that arise!!!!!!!
We’re sorry to hear about your experience. It’s certainly our expectation and desire that you receive the highest quality service when working with customer support. We’re sad to hear that it sounds like you did not.
Rest assured that we’ve captured your complaint and will make sure your experience is shared with others in an effort to prevent this in the future.
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hate the little green box up at the top
such a waste, way too much time searching
To disable the Anti-Keylogging window go to Edit – General Settings – Premium Security – uncheck “Show Anti-Keylogging window”.
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welcome screen
the option that can save an website as a favorite from the welcome screen is not showing up any more and also i don't have an option , when i read the news to go back to the previous page.
This issue has been resolved.
Please make sure you have the latest AOL Desktop Gold version by clicking the “Help” button on the top, right corner of the window, and selecting “ About AOL“ from the drop-down menu. In the middle of the “About AOL” window, you’ll see the version you have installed.
If the version is lower than 11.0.1757, keep the AOL Desktop signed in for at least 20 minutes then close and reopen the software. The update should automatically upload. If the issue persists after updating the AOL Desktop, please call us at 1-888-265-3733.
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4/18: Your last revision of today, Revision 11.0.1757, says "last gm version of aol"
What does this mean?? Please, someone tell us.
Also, I now have THREE AOL Gold logos on the bottom bar. I only need ONE to sign on. Why are there THREE? DOES THIS MEAN I HAVE 3 aol gOLD PROGRAMS RUNNING??
You can always check the new features or fixes by visiting this public website: https://beta.aol.com/projects/desktop/windows/
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Please make sure that group does not exceed the maximum number of 300 contacts. If this is the case, please create an additional Group (you can create up to 100 Groups) in which you can add up to 300 contacts. Thank you for your understanding.
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Your "timing out" system is screwed up. It is set wrong. It is programmed wrong and it is an annoying problem !! 1. It times out too quick
If I sign out (but don't close AOL-GOLD), then when I pull up a SignOn screen and log in, it rejects it with the message box that I have timed out and "waited too long". WHAT THE **** ???
To make it work, I have to close the program !!!!, and then re-open the program to sign on again.
Pls get this fixed. You people are incompetent !!We cannot replicate this. Try to clear the footprints and try again.
Here’s how:
a. In the top left corner of the AOL Desktop window, click “Edit” then choose “Select Footprints to Clear” from the drop-down menu.
Select “Clear Footprints” from the Browser Settings. No need to wait for a confirmation message, the Footprints will be cleared immediately.If the issue still persists call us 1-888-265-3733.Our experts are available 24/7 by phone.
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