AOL Desktop Gold
This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!
This forum is not monitored for any support-related issues. If you need assistance of any kind, please visit our help site.
Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
1464 results found
-
My computer is UNPROTECTED but I cannot get McAfee FREE to download
MY COMPUTER IS UNSECURE BECAUSE I CANNOT GET FREE MCAFEE TO DOWNLOAD
Let me put you in touch with one of our Technical Support Agents to help you with this. Please call us at 1-888-265-3733. Our experts are available 24/7 by phone.
-
How do I eliminate BrainCharm pop-up that is blocking my AOL page?
BrainCharm popup is blocking half of my AOL web page!
Let me put you in touch with one of our Technical Support Agents to help you with this. Please call at 1-888-265-3733.Our experts are available 24/7 by phone.
-
when contacting you, I am asked to provide a mobile Phone #, since I do not have one this is not possible! Is their an alternative???
Previously I have been asked for some personal info. Can my account have an indication that this is the way I am verified??
Call us at 1-888-265-3733 so one of our agents can add your regular phone number to your account.
-
What has happened to my e-mail? I am getting e-mails dating from 2014 in my inbox mixed in with todays. I have to sort through them.
I am getting e-mails from 2014 in my new mail...all mixed in with today's e-mails. When I go to sent mail, I am getting e-mails all the way back to 2009 and cannot find the e-mails which I sent today. There is no rhyme or reason for how they are coming up as to the date...it skips all around. I am really disappointed in how the service has been since we have begun paying each month....many problems!
Let me put you in touch with one of our technicians to check if they can help you out. Please call at
1-888-265-3733 -
Apparently
My OLD AOL desktop program would automatically disconnect from the braodband if the computer was silent for 10 minutes. AOL Gold does NOT do this. If I forget to sign out, it comtinues to be connected and use my broadband minutes for hours and hours or even days and days. Very VERY very frustrating. We need this to re reinstated into the Gold desktop.
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.”
-
Switching between screen names is very slow or not happening at all today. What's wrong?
Switching between screen names is very slow or not happening at all today. What's wrong?
Reset
Vote for an existing idea (894)
orPost a new idea…
Why does AOL "gold" sLet me put you in touch with one of our Technical Support agents to investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone
-
Keep being prompted to buy an additional aol desktop gold subscription
I keep being prompted to pay for a desktop gold account for one of my user names. Why must I pay for another account when I already have one? It goes on to tell me that I will have to retrieve my email from aol.com if I dont purchase another gold account. Isnt this double dipping?
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our team is available 24/7 by phone.
-
Email bug again.
Starting today (6/3) my emails are being rejected... The dreaded Mailer email shows that the address I'm sending to has added an aol.com to the address for whatever reason... Wazzz up now??
Let me put you in touch with one of our Technical Support agents to investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
-
Once again tech gave me the wrong info
See your reply below. This does not bring up AOL Gold on my hard drive. Please give me the correct info. I need to know where to find AOL Gold on my hard drive:
(No Status) → Responded
The AOL Desktop Gold is installed in a different location, then the old AOL Desktop. To access the AOL Desktop installation folder, first, open the Run box (press the Windows Key + R), then type the following path inside it and click OK: LOCALAPPDATA\AOLDesktopProduct Support
Product Support
Admin, AOLLet me put you in touch with one of our technicians to check if they can help you out. Please call the AOL Desktop Gold team at 1-888-265-3733.
-
Issue happening for several weeks
Receiving error messages when trying to send emails from Desktop Gold.
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
-
What's wrong with Sign ON Screen????
Went to sign on this AM and AOL kept asking to change my password and add mobile phone #!!!! I've changed it twice and dont need big brother telling me to do it again and I don't want to give out phone numbers! It already takes too many steps to sign on! I know security is important but this is getting offensive!
Let me put you in touch with one of our technicians to check if they can help you out. Please call at 1-888-265-3733.
-
Charge I am not aware of?
05/20/2018 AOL*FS Support.com $3.99
What was this charge for?
When I get help for an issue which is AOL's issue you charge me?****@aol.com
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733.
-
Why is all of my welcome page information from Canada?
All of the new and links on my welcome page is Canadian? I live in NC.
How do I change it?I would like to have an expert technician investigate the issues you are experiencing. Please call the AOL Desktop Gold team at the number 1-888-265-3733.
-
AOL Mail snafu
On Friday 5/27/2018 I saved an email to my "On AOL folder" in a sub folder
On Monday 5/28/2018 not only was my "On AOL" folder empty, my address book was gone, and all sent/saved mail after 2014.
WTF is going on with AOL.
The only reason to keep AOL, is so much data is archived on it.... if I can't retrieve that data, there isn't much point in remaining on AOL, now is there?I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733.
-
Offer the Enhanced features of Aol Computer Checkup to your customers.
When I had to reinstall Aol Computer Checkup I notice the were Enhanced Features to the Program. Why does Aol not offer the enhanced features to their customers.
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
-
Reminders not being sent
Another Reminder was not sent to my mailbox yesterday. At this point more are not being sent than are. Actually, I don't remember the last one that I did receive.
Previous to Gold I had been told to set them on aol mail/IE. What's the point of that? We pay to use the desktop software.I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
-
Help
I haven’t been able to use aol since aol gold started. I’ve gone through turning the computer over to aol (bomgar) several times, being on phone for hours. Nothing works. Get mail through other means and on iPad. They said they’d would deduct —at least a year—of the amount I’ve been paying for years, but haven’t done that either. Just hate to go through telephone call again.
Please call our technical department at 1-888-265-3733, in order for our technicians to investigate this. Thank you.
-
Blocking Pop-Ups does not work, and articles cannot then be read. FIX IT!
Click on any article with text, and you can't read it because pop-ups ads keep popping up -- even when you've selected to "Block all Pop-Ups." And, the same ads keep coming up. I lost count of how many times I've given up and clicked out of some article. AOL is beginning to have the same reputation that COMCAST has. POOR SERVICE!
I would like to have an expert technician investigate the issues you are experiencing. Please call the AOL Desktop Gold team at the number 1-888-265-3733.
-
My mail is all messed up.
Spam folder disappeared but now I have a null folder. Old mail only shows posts from 7 or 8 years ago. New mail should have thousands, it only shows 1 post.
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
-
please fix the mail?
I am not getting important emails, I sent 6 messages from my phone only received 2, just sent another one and it's not there, they are not in my spam either.
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
- Don't see your idea?