AOL Desktop Gold
This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!
This forum is not monitored for any support-related issues. If you need assistance of any kind, please visit our help site.
Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
1464 results found
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Viewing videos.
Why can't I enlarge a video from the home screen without getting a white bar at the bottom that says Chat is Off and can't be removed?
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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I don't understand why you disabled one of my user accounts and now I can not add any I pay a lot of money for my AOL account and services
AOL Gold is horrible and so is AOL customer service and its lack of service ever since Gold came into effect
Please give us a call at 1-888-265-3733 in order to have an expert technician investigate the issues you experience.
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E-Mails
Whats going on. You click once and they open up. God forbid it was a virus because its open. Then you go to delete one e-mail and 3 delete.
Why all these problems does your technical support team have a VIRUS?I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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Let me put you in touch with one of our Technical Support agents to investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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On 4/11 your beta fix says: HOT New! - access to offline mail while unauthenticated
I still can not access my mail unless I am signed on. Also, none of the many Beta Fixes you've made have helped any of my problems.
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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I am thiking of changing I have a problem loging on
I don;t like the changes not an improvement I have a problem almost every time I log in & I pay for this lousy service
If you are still encountering problems signing in please call the AOL Desktop Gold team at 1-888-265-3733 in order to have one of our Technical Agents investigate the issue.
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Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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I keep getting notices that my anti-virus has expired but CANNOT open anything showing my free benefits to fix the problem
Tell me how to get my FREE anti-virus. Keep getting notices my computer is not protected but when I click on them it takes me to where I can BUY McAfee. Cannot get my benefits page to open. Can't get ANYTHING to open to help me
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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Error Message instead of Welcome Screen
Why am I getting an error message instead of the Welcome screen when I sign on every day?
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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I am so disgusted withy o ur service. I plan to discontinue it as soon as humanly possible. I spent 45 minutes trying to delte screen nam
Start again. Your service has gone downhill at an unbelieveable pace. I can't wait to abandon AOL. Virtually nothing works. Tried to delete a few screen names, and after 45 minutes simply gave up/ Improve my experience with AOL...............at this point I don't know where to begin.
Let me put you in touch with one of our technicians to check if they can help you out. Please call us at 1-888-265-3733. Our experts are available 24/7 by phone.
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Why is every picture I save now going to my Download folder I don't want it there
Every picture I now save goes to my download folder I do not want it to go there and why now is it being downloaded when all you used to do was right click it and save where you wanted it to go. This is lousy. If this keeps up I don't want AOL anymore.
We want to look more into this and have an expert technician investigate the root cause of this issue. Please call 1-888-265-3733.
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Having a problem when accessing portfolio.
Having a problem when accessing portfolio. When trying to access my own portfolio I am routed to other person's portfolio. I would have to reenter my portfolio numerous time before getting to my own portfolio. I already called tech support, no known issue found. Please refer to case - 05648744. This is urgent. Thanks!
Unfortunately, this does not sound like something we can help with through this forum, however, we do have several different options for you to contact a Technical Support agent who would be glad to assist you. Please reach out to them through one of these methods:
- By Email at aolfinance-support@sigfig.com
- By Phone at 1-(855) 267-6269 (8am to 8pm EST, Mon-Fri only). -
Issue
When I go to a site jewishworldreview.com and click on an article to read it returns to my desktop. It happens only on this site. If I enter the site on Google,this does not happen. This does not happen on other AOL users.
When and if you fix this issue, will you notify me? I am told by your level 1 techs it will take 24-48 hours to notify me. -
Accessibility is TERRIBLE! I needed 7 - seven!- logins, 2 computer re-starts to read my email!!!
AOL GOLD needs accessibility and proper function for a valid browser. It has NOT reached that stage.
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Restore access to e-mail from my phone
You abruptly cut off access to my e-mail from my phone today. How can it be restored?
Let me put you in touch with a technician to see exactly what’s causing this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.”
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I must have tried twenty times to change my font and point in my mail settings and it will not do it. Any suggestions?
Email settings
Let me put you in touch with one of our technicians to investigate the cause of this issue. Please call us at 1-888-265-3733.
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NOTHING WORKS!
My default fonts don't hold; everything is SLOW; my mail "marked as unread" doesn't remain in new mail; links take forever to open and sometimes it takes two or three attempts. Nothing about GOLD is better than the old AOL and none of your suggested fixes work. And the techs don't have a clue and I am certainly not going to allow some stranger on the other side of the world have access to my computer. I've been a faithful AOL user since the '80's but I'm convinced AOL doesn't really care about customers. Look at all the complaints listed…
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733.
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When it is going to end?
Oh, here we go. I log on only to find that the welcome screen does not come up but gives a very strange message with some weird thing I have never seen before. You have to click on the message box to get it to come through.
The email is all screwed up. Nothing is where it is supposed to be.
Then while trying to read an article the entire screen goes blank.
When is this nonsense going to end? Can it get any worse? Shame on you! I will be done with you soon.
Let me put you in touch with one of our technicians to check if they can help you out. Please call the AOL Desktop Gold team at the number 1-888-265-3733
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I would like another user name removed AFT262
I would like another user name removed AFT262
Let me put you in touch with one of our technicians to check if they can help you out. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
- Don't see your idea?