AOL Desktop Gold
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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
1196 results found
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Cancelled TV Shows: Effective Immediately - Freezes Screen
After the first screen in the articles under the above category the screen freezes and a dissertation based on what appears to be a Microsoft site screen freezes the system. There is a box at the bottom to 'call' someone. This appears to be a scam. I used ctrl-alt-delete and cancelled the AOL task to get out of it. Clean up your act!
Please send us a crash report in order for our engineers to look into this issue. To do that, please follow these steps: 1. Open AOL Desktop Gold. 2. Click on Help on the top right, and select Report a Bug from the drop-down menu. 3. Type a short description of the problem, and click Send.
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Latest News Headlines
Latest Headlines. Over the last 2 days I can only access AOL News and non of the other options. Why are they offered if not available, and why does an alternate selection always defaults back to AOL News.
If you are having issues with the software try clearing the footprints and restarting it. Should the issue persist please reach out to our support team at 1-888-265-3733
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while writing an email I tried to copy and 95% of the text I just wrote was GONE,HOW do I get it back??
i tried to copy what I just wrote in an email when what I just wrote was gone. HOW to I get it back???
If this happens again, press CTRL+Z keyboard combinations immediately. That will undo the latest change and bring back the accidentally deleted text.
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zoom
How can I fix the zoom dialog?
If you opened the Zoom option under Edit on the top left corner simply click anywhere outside that window and it will disappear.
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Staff training: efficient customer SERVICE focus
Your online how to change password instructions are incorrect (No Account Security page/link-- it goes to Log In screen, without Change Password option).
I called for assistance, Tina asked more than 6 verification questions without starting pw change. I asked her to focus on resetting my password but she said more 'verification" was needed. When I did not have the last 4 digits of my credit card payment handy, she said I didn't know the answers so she couldn't reset the password. I said I answered more than 6 questions already and spent 30+ minutes trying to update my pw,…
We’re sorry to hear about your experience. It’s certainly our expectation and desire that you receive the highest quality service when working with customer support. We’re sad to hear that it sounds like you did not.
Rest assured that we’ve captured your complaint and will make sure your experience is shared with others in an effort to prevent this in the future.
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Manage mail listings better.
Please fix the jumble where mail is listed. I am IT professional. You can do better. There is no way to correct the jumble except to exit AOL and restart. Crude programming.
Please send us a crash report in order for our engineers to look into the issue you are experiencing . To do that, please follow these steps: 1. Open AOL Desktop Gold. 2. Click on Help on the top right, and select Report a Bug from the drop-down menu. 3. Type a short description of the problem, and click Send.
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Local News is unavailable for any zip code although local weather does appear.
Local News is unavailable for any zip code although local weather does appear.
Thank you for bringing this to our attention. The engineering team is currently working to resolve this.
As a workaround, scroll down to the ‘LOCAL NEWS AND WEATHER’ section on the AOL homepage, type your zip code into the location box, and press ENTER on your keyboard, as opposed to clicking on the Save button.
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Continue to get email supposedly from AOL saying all accounts will be deleted
Question-- Continue to get email supposedly from AOL saying all accounts will be deleted. Feel this is just spam, band it now goes into spam folder, but guess I am sending this as surprised that AOL does not stop it from even making it to my spam folder. Just checking to get confirmed info that this is spam which I feel sure it is!!
Thank you for sharing your feedback. We appreciate you checking in about the emails you are receiving. We have an article that will explain those emails, how to spot spam, phishing, and vishing, along with who to report them to. Here is the article to best help you: AOL Help: Email and Viruses Protecting Your Account:
https://help.aol.com/articles/protect-yourself-from-internet-scams -
Recent update of AOL Gold - Reporting problem
The recent update made my email send a green background and a peculiar format. Have returned to previous edition which is ok
Please send us a crash report in order for our engineers to look into this issue. To do that, please follow these steps:
1. Open AOL Desktop Gold.
2. Click on Help on the top right, and select Report a Bug from the drop-down menu.
3. Type a short description of the problem, and click Send. -
I can no longer access alliantcreditunion.org on AOL desktop Gold
Allow me to access the website like before
Please send us a crash report in order for our engineers to look into this issue. To do that, please follow these steps: 1. Open AOL Desktop Gold. 2. Click on Help on the top right, and select Report a Bug from the drop-down menu. 3. Type a short description of the problem, and click Send.
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LATINO 50 Y PICO CHAT FREEZES
LATINO 50 Y PICO CHAT FREEZES CONSTANTLY, IS TOO SLOW, CAN'T TYPE FAST IT FREEZES. IF A MEMBERS IS IN THE CHAT INACTIVE, AOL QUICK OUT THE NICK, AND CHANGES THE SETTINGS, FONT, COLOR, THIS IS BIG MESS, WE NEED A BETTER SOFTWARE, BROWSER. PREVIEWS AOL WAS THE BEST!!
EMAIL FONT COLOR AUTOMATIC SET IN THE CHAT, WAS NO NEED TO DO SETTINGS ANY TIME GO TO THE CHATSPlease send us a crash report in order for our engineers to look into this issue. To do that, please follow these steps: 1. Open AOL Desktop Gold. 2. Click on Help on the top right, and select Report a Bug from the drop-down menu. 3. Type a short description of the problem, and click Send.
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Up-date AOL Gold?? to be compatible with Southwest airlines website--
Again--up-date AOL Gold??(yeah right) to be compatible with the Southwest airlines website--they keep showing an "error" message when searching for fares--SWA will work when I use Google Chrome instead!! What does that tell AOL???
Please send us a crash report in order for our engineers to look into this issue. To do that, please follow these steps: 1. Open AOL Desktop Gold. 2. Click on Help on the top right, and select Report a Bug from the drop-down menu. 3. Type a short description of the problem, and click Send.
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Emails with no @ ?
I keep getting emails no @ just letters no emails address can't aol just not accept them?
Please open Settings – Mail – General, there is an option “View email addresses” or “Sender’s name”
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Please send us a crash report in order for our engineers to look into this. To do that, please follow these steps:
1. Open AOL Desktop Gold.
2. Click on Help on the top right, and select Report a Bug from the drop-down menu.
3. Type a short description of the problem, and click Send. -
oath
i have a chrage for 5.29 from oath products is that aol
Please access myaccount.aol.com and check if you are paying for an AOL or an Oath related product.
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whenever I search for emails coming from c- , the only emails that I can obtain are one's that I have sent, not received
whenever I search in AOL Gold for emails, I can only obtain sent (TO) emails, not received emails. I can do both when accessing AOL through another browser.
Make sure you select the correct folder when you use the search option. When you search for an email, the program will use the folder you’re in at the moment.
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Improve AOL atrocious HELP service --- it is next to non-existent
Why does AOL continue to ***** around with my sign on using either of my addresses. Now I can sign on to *******@aol.com. I am told that the account I've had for more than 10 years doesn't exist.k & why am I taking this approach to say that -- because the HELP page doesn't respond. That there is the problem that on several sites i must use, I can't because AOL can't hand them or do things needs to use that site. I've about had it --- How;s tat for and idea.
If your account becomes inactive for 12 months or more, the account will be deactivated. Find out more here: https://help.aol.com/articles/my-account-was-deleted
If you need information about your account status, please contact our AOL Customer Support team at 1-800-300-5017 Monday – Friday (8 AM – 1 AM ET,) and Saturday (8 AM – 10 PM ET.)
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Email webpage
Back in the day you could email a webpage just by hitting an envelope icon. Bring that back!
If you are looking to send a webpage in an email click on the heart icon and select Insert in mail from the menu.
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Need to 'download' aol for my laptop. New windows 10 operating system.
I need to "DOWNLOAD' the APPLICATION. The exe file.
If you are looking to download the AOL Desktop Gold please follow the steps here: https://help.aol.com/articles/aol-desktop-downloading-and-installing
If you encounter any issues you can reach out to the AOL Desktop Gold team at 1-888-265-3733
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I tried 8 times to turn off the Wayfair advertisement that lead a Political story. Hitting the X never did it. It kept coming back and bl
Do not run Wayfair ads on major news stories
Please send us a crash report in order for our engineers to look into the issue you are experiencing. To do that, please follow these steps:
1. Open AOL Desktop Gold.
2. Click on Help on the top right, and select Report a Bug from the drop-down menu.
3. Type a short description of the problem, and click Send.
- Don't see your idea?