AOL Desktop Gold
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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
1196 results found
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Technical Support
Why can't I talk to someone that speaks "REAL ENGLISH" and can understand my issue??????????????
We’re sorry to hear about your experience. It’s certainly our expectation and desire that you receive the highest quality service when working with customer support. We’re sad to hear that it sounds like you did not. Rest assured that we’ve captured your complaint and will make sure your experience is shared with others in an effort to prevent this in the future.
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FIX ADS COVERING THE "PEOPLE HERE" LIST IN CHATROOMS
Please either fix the ads so they don't cover up the "People Here" list and "Notify AOL" button or please stop the ads. This is extremely annoying. At times the ads work their way up to nearly covering up the entire "People Here" list. The only way to fix it when it does this is to exit and re-enter the chatroom.
Please send us a crash report in order for our engineers to look into the issue you are experiencing.
To do that, please follow these steps:
1. Open AOL Desktop Gold.
2. Click on Help on the top right, and select Report a Bug from the drop-down menu.
3. Type a short description of the problem, and click Send. -
Trouble Deleting Emails
Lately, when I click on an advertising email in order to delete it, the email tends to open up. Is this intentional on aol's part in order to increase clicks? I find it annoying and a waste of my time.
In order to delete the email, make sure you are not double clicking it. Click only once and then select the delete option.
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AOL not saving passwords to access websites
AOL will not save user names and passwords I use to access websites, so I have to type the information is each time I want to open a site, such as my bank. How can I fix that?
Please go to the Settings icon on the toolbar → Browser → Passwords → check ‘Offer to save passwords I enter on the web’ (changes are saved automatically).
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More issues with ads
When an email won't open for 2 or 3 minutes its a problem for me. When it won't open because the ******* ads aren't loaded first on the margin of the email thats really a problem for me. Its happening more and more. My computer freezes up because the ads aren't loaded, I can't do anything but hard crash my computer or use control alt delete and restart the whole **** machine. I can leave aol open, go play a game and come back and its still frozen, I have to restart to be able to write an email. Its…
To resolve the slowness and performance issues, please try the troubleshooting solutions below:
1. Clear the Footprints in the new AOL Desktop. Here’s how you clear the Footprints: a. In the top left corner of the AOL Desktop window, click “Edit” then choose “Select Footprints to Clear” from the drop-down menu. b. Select “Clear Footprints” from the Browser Settings. No need to wait for a confirmation message, the Footprints will be cleared immediately.
2. Restart the computer. This helps clear the internal memory (RAM), which often resolves many issues.
3. Enable only the essential startup programs. Multiple programs may have been set to start automatically when a computer is turned on. These programs may cause the computer to slow down, and affect other running applications.
In case you continue to experience performance issues, please call us at 1-888-265-3733.
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Complaint
Complaint - Case # 11193105 Unable to access my bank (efirstbank) thru AOL. Worked with online staff and they determined this is a known issue and will be handled with next AOL update. Been a customer with AOL for over 20 years and disappointed with outcome which is just to keep checking and wait for a resolution. Sincerely ** Dolsby
Please send us a crash report in order for our engineers to look into the issue you are experiencing. To do that, please follow these steps:
1. Open AOL Desktop Gold.
2. Click on Help on the top right, and select Report a Bug from the drop-down menu.
3. Type a short description of the problem, and click Send. -
Would like to see my mail bigger, my folders smaller & no adds on the right.
Would like folders smaller, e-mails bigger & not see ads on the right
As an added feature you can now zoom in and out of your mail depending on your preference. You can also set mail to a default zoom level in the Mail Settings. Please check out this article for more information: https://help.aol.com/articles/adjust-your-mail-zoom-settings-in-aol-desktop-gold
Sincerely,
AOL Product Support -
Why do we have to lose our stock portfolios we set up on AOL and move them to Yahoo? AOL is my IP and that's where I want them.
Why do we have to lose our stock portfolios we set up on AOL and move them to Yahoo? AOL is my IP and that's where I want them.
This is a good overview of Yahoo Finance in general: https://help.yahoo.com/kb/finance-for-web/started-yahoo-finance-sln3642.html?impressions=true
This one is a brief overview of some of the features that portfolios offer: https://help.yahoo.com/kb/finance-for-web/track-investments-watch-portfolios-sln7034.html?impressions=true
Here you find out how to Migrate your portfolio to Yahoo Portfolios:
https://help.aol.com/articles/aol-portfolios-will-be-discontinued -
PUTTING AOL MAIL IN SPAM FOLDER
WHAT IS THE PROBLEM WITH "AOL" NOW ?????? WHY ARE U PUTTING MY "AOL" MAIL IN THE "SPAM FOLDER" ???????? ARE YOU ALL GOING CRAZY AGAIN ????????????????????????????
The best way to resolve this is to mark the emails as “Not Spam”, that way you can train the spam filter to better identify important emails in the future. Also if you use a mobile device or email client to access your mail over IMAP, please check the Spam filters in that application, to make sure it’s not marking important emails as spam.
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2414 Aol Gold lock up "not responding"
You keep closing BUT NOT FIXING this BUG ..
Then tell us to call the hired garbage pickers to fix it? Give us YOUR phone number where a developer answers and explains WHY they can't fix this issuePlease send us a crash report in order for our engineers to look into the issue you are experiencing. To do that, please follow these steps:
1. Open AOL Desktop Gold.
2. Click on Help on the top right, and select Report a Bug from the drop-down menu.
3. Type a short description of the problem, and click Send. -
footprints
Certain versions of AOL gold I can't find where to clear footprints.
Here’s how:
1. In the top left corner of the AOL Desktop window, click “Edit” then choose “Select Footprints to Clear” from the drop-down menu.
2. Select “Clear Footprints” from the Browser Settings. No need to wait for a confirmation message, the Footprints will be cleared immediately.
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favorites
it would be nice when saving to favorites to be able to name it as we want or go ahead and save it by default. there are a lot of times i don't know what name it put on it in the favorites and hard to find if you dont hit the correct word in the search block when trying to find it. just give us the option to name it or default.
When you add a site to favorites there are 2 fields that must be completed. The first asks for the name you want the favorite to have and the other one holds the link. If you didn’t name a bookmark you can click on edit and rename it.
Major websites will automatically use the default name (Ex: www.google.com = Google)
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More stalker behavior by AOL users
The other gentleman has screen names that include:
kevinowens385
OnlineHost: kevinowens385 has entered the room.
clckwrkora (8:20 AM) : You've already changed screen names once this morning and come back in.
So how many screen names do you use, boy?
OnlineHost: vlaimpale has left the room.
OnlineHost: tasty36ddboobs has left the room.
OnlineHost: dominus990 has entered the room.
OnlineHost: gamestied has left the room.
clckwrkora (8:21 AM) : Oh, you change screen names a second time this morning
To come back in.
OnlineHost: de100 has entered the room.
de100 (8:21 AM) : 38m 5 10 160 ill cam for you…If you see content in an AOL Chat that violates the AOL Terms of Service, let us know right away.
1. While in a chat, select a username from the ‘People Here’ list.
2. Using your cursor, highlight the portion of the conversation that’s in violation.
3. Click Notify AOL. -
protect from scams
INFINI JULY 11, 2019
*** **** Jr R.A.
My AOL Gold, failed the logo was gone, I then tried to open AOL 9.7 that was on the computer. The AOL started to open and asked for the PW, then an error code AC ***** came on screen, I went to the help and fix me box, typed in the issue, they said call *** , @ **.. ** took over had me type in a remote access code and then trouble shoot the problems. ****** stated we were hacked an showed me files of ransom ware, and…
It might have been someone posing as AOL. If you are still encountering issues with the Desktop Gold software, please call the AOL Desktop Gold team at 1-888-265-3733
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advertisement on the aol welcome page about supermat
More than 2 months everyday we see advertisement about supermat on the aol homepage and it also shows it inside the news articles.
We wish to remove it immediately.We contacted the company and AOL to submit this request.Please click on the ad and choose the option to not see it.
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Didn't work
In the story about the treats for the delivery drivers, there were two video links. They didn't work, but that f-n ad sure did. Thanks a lot.
Please try to clear the Browser Footprints in order to solve the issue:
Here’s how:
1. In the top left corner of the AOL Desktop window, click “Edit” then choose “Select Footprints to Clear” from the drop-down menu.2. Select “Clear Footprints” from the Browser Settings. No need to wait for a confirmation message, the Footprints will be cleared immediately.
If you still encounter issues call us at 1-888-265-3733.
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Thank you for sharing your feedback. We appreciate you checking in about the emails you are receiving. We have an article that will explain those emails, how to spot spam, phishing, and vishing, along with who to report them to. Here is the article to best help you: AOL Help: Email and Viruses Protecting Your Account https://help.aol.com/articles/protect-yourself-from-internet-scams
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Your Beta Fixes page is always down...
There is no way to know about new fixes and what they are. Please fix this. This has been for a very long time.
Please access this page: https://beta.aol.com/projects/desktop/windows/
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bring back
under settings and clearing browser history and cookies
Here’s how you clear the Footprints:
a. In the top left corner of the AOL Desktop window, click “Edit” then choose “Select Footprints to Clear” from the drop-down menu. b. Select “Clear Footprints” from the Browser Settings. No need to wait for a confirmation message, the Footprints will be cleared immediately. -
favorites
allow to change favorites differenty rather than alphabetically
Thank you for your post. The product team is not planning to change the alphabetical listing of favorites.
Thank you!
AOL Desktop Gold Support
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