AOL Desktop Gold
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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
1183 results found
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Not Fixed
"HOT Fixed! - paste can double paste content." Nope. It has not been fixed. It is still doing it. Please fix asap!
This fix is currently rolling out to users but is not fully rolled out yet. You should receive this update this week as we plan to fully roll out the fix to everyone later this week.
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I changed font in mail to 18; stays for a few wks then goes back to 10....annoying.
Would appreciate font staying at the one I chose -- not to change, by itself, to a different font.
You can update your settings to modify the default font size for mail. To do this, open settings, select mail from the left side and then select the Font and Text tab.
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toolbar
Toolbar size for AOL Desktop Gold cannot be bigger
The browser toolbar can be enlarged through settings. In settings, select Toolbar on the left and then the general tab is where that option is located.
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I need to be able to open two+ emails and have them side by side to compare! Instead, all emails open up in the same box. Terrible!!!!
Every email should open in their own window. You can not compare emails or perform other tasks involving two emails when you can only see one at a time. This needs to be addressed immediately since it is a major problem. I have been an AOL paid subscriber since the 1990s, but this problem has me seriously considering leaving unless it gets fixed immediately! I am in the travel business, and not being able to compare side by side emails is a major inconvenience.
Within settings, select Mail, then go to the advanced tab. At the top is an option "open mails I read in a new window".
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Notification and Preference Setting Error
No Notifications Yet is showing all the time and embedded video no showing due to preference settings.
Please use the Report A bug feature from the help menu. This will supply us with some helpful log files that we can use to determine the cause of this issue. Also be sure to specific if this problem is about a webpage, or AOL Desktop Gold in general.
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AI voice irritating. Cancel automatic reading of mail
Cancel automatic reading of mail. AI voice irritating
You can turn off the automatic reading of email by visiting settings and navigating to Read Aloud section. There is a setting for automatically reading emails.
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opening an email makes me start at the end of the email - and not at the top of the email
Could we please have our opened emails start at the beginning of the email...instead of it starting with the end of the email? It didn't use to be like this.
Who starts at the bottom of an email and reads up? When I open an email I have to scroll to the top to start reading it. This is very annoying.
Can we go back to opening an email at the top of the email?
Thank you!!!!!
Please use the report a bug option in the Help menu. This will provide us with some extra logging in order to determine the cause and get a fix out.
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AOL GOLD Opens very slow Tech helped fix it and same issue came back after 2 week
Tech help fix it problem came back repeatedly
Please use the "Report a bug" option under the help menu the next time you are able to reproduce this issue. This option will provide us with some helpful debugging information to help resolve the issue
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I keep getting an error code EC4008 & can not open my mail what's going on?? d support & they couldn't help me !
can't even get in my address book because of errors EC-4008
Please sign out and back in. This should resolve the issue.
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Problem with AOL Keyword Window
Why does the AOL Keyword window open whenever I log off AOL Desktop Gold?
There is a setting within startup settings to adjust this.
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ALT-D and Address Bar
Request: Pressing ALT-D bring focus to the address bar and highlight all text, so you can press ALT-D and then just start typing the new web address
If you use Ctrl+L this is the shortcut for the behavior your described.
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Repair AOL Desktop Gold browser for viewing reels and videos
I'd like issue resolved as to why I have to use Microsoft Edge to watch videos and/or movies. Aol constantly stops and buffers any reel that I watch. If I'm going to keep paying for service I'd like to be able to use AOL only for all my needs!
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mail
Don't like my emails from facebook blocked with the new upgrade
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AOL Desktop Gold feels plain and a bit boring
I think AOL Desktop Gold would be much better if it brought back AOL Instant Messenger (AIM) as part of the platform. Back in the days of AOL 9.0, AIM was a huge part of why people stayed logged in—it gave AOL personality and made it fun to connect with friends in real time.
Right now, AOL Desktop Gold feels plain and a bit boring because there’s not much to do besides email and basic browsing. Bringing back AIM, even in a modernized form, could make AOL Desktop Gold more interactive, social, and appealing to both long-time members and new…
We totally agree with you. Stay tuned for a future announcement that we think you will really appreciate.
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what is this BETA ****.. It is missing everything up. How do I get rid of it.
every since the up dates my computer settings are all screwed up How do I uninstall the updates Jodi
We always release our updates to our beta volunteer community before releasing to everyone else. You can go to keyword: GMME and then restart AOL Desktop Gold.
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updates not showing?
Update Screen is BLANK? Once AOL fixes that, It would be nice to see... THE ACTUAL DATE of the UPDATE! Thank You & I HOPE this will get your ATTENTION?
We deliver updates to AOL Desktop Gold fairly regularly. The Help -> About window will show you if you qualify for an update. The "what's new" page in favorites will show you the dates of all of our updates.
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Cannot open some links on the browser
Gives this error message Error: 113 - ERRSSLVERSIONORCIPHER_MISMATCH
when attempting to open the links from the bank (sascu.com)..Which is a secure page.We researched this issue and found that the SASCU website you are using has updated their web certificate, but only on the website when you add the www prefix. Their recommendation was to use the following URL to access their site.
https://www.sascu.com/
or
www.sascu.com
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PLEASE REMOVE THAT NEW AOL GOLD POPUP THAT WILL NOT GO AWAY!
WE THINK IT IS COLOSSALLY ***** OF AOL TO INVADE PAYING CUSTOMERS EMAIL THAT KIND OF ***!. IF I WAS RICH ENOUGH I'D BUY AOL AND FIRE YOUR NARROW **.
Please let us know what the popup says so that we can investigate further.
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